Chelsea and Westminster Hospital
369 Fulham Road, London, SW10 9NHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Badly organised, hellish waiting times
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2024
I remarked to my partner as I walked in that for an a&e dept near central London, on a Saturday night bank holiday, there were few waiting -we were in luck. Many moons ago I was here for 7 hrs before some unlucky straw-puller dispiritedly came out to tell everyone to try tomorrow. You can imagine what happened next. This occasion I was there for a bleeding stomach (internal), and after some time I thought my name called -two nurses from two adjacent doors calling separate people, simultaneously and repeatedly (seriously, what could go wrong?). I approached, and she shook her head and pointed to the lady next door. I followed along with another woman, and reached the point of almost sitting in on her consultation before we awkwardly informed the nurse/ doctor we weren't together. On exiting the other door was shut, and would only open again for different names. A while later I got to the nurses (correctly this time) who recorded my health issues and took blood. Back at the waiting room it was another 3hrs to reach the doctor, after which the nurse pointed me toward Radiology that was entirely unstaffed and half in darkness, until randomly someone came past. He informed me they weren't ready and to go back to the waiting room. Another 2 hrs to get called back to this dept (while inadvertently I received a message from my partner that they were calling for me again, and had sent a doctor on a search). The only other person with me here was an old lady with broken leg, who'd been waiting near 11 hrs for Radiology, who was upset enough to be confronting staff unlucky enough to wander past. My 7 hrs all-inclusive was ultimately on hard waiting seats designed as hostile architecture or by someone who hates humanity -great for staff not having to move the occasional rough sleepers (in Chelsea), not so much for the thousands who use the space year in year out. At some stage in the night, I got worried for an argument busting out with some patient and the receptionist (a different one to earlier), before I worked out she was just aggressively swearing while gossiping loudly and moaning about the intricacies of her life, that was at least a respite from the hyperverbal teenager who mumbled to her mother without pausing for breath for 5 hrs straight. That encapsulates the night, and priorities. It is a surreal and joyless place, with the one cushioned seat holding a sign to not sit there, as mythical as El Dorado, where at some point you forget why you're there. Just pain and plastic cups. The next day I suffered suspected complications from the medication and 13hrs in absolute agony (at one stage my partner doing a stroke test), but would rather have enacted my Exorcist rendition in bed than in The Waiting Room. Every other review on here mentions 7 hr waiting times. Nurses and doctors fantastic, organisation and management appalling. Gives nhs a dirty name -long been a fanboy against American style corporatism, now sadly losing faith.
Visited Accident and emergency services on August 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Sent away with unwell child
Rated 1 star out of 5
by Natty81 - Posted on 24 July 2024
I gave birth to my child at this hospital and had a great experience. I’ve come in with my child that had fevers of 37.9 degrees and broken out with puss like boils all over her body, suffering from staphylococcus for 7 months and resistance to all medications given to date and GP advised me to go to a&e and after seeing triage we were told they could do nothing and go back to GP. I was crying feeling unheard and disrespected for my poorly 3yo child. They hadn’t been eating and sleeping well due to the pain from these boils. I will tell all my friends and family how awful this experience was.
Visited Children's & Adolescent Services on July 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Waiting time over 40 minutes
Rated 1 star out of 5
by Yacine - Posted on 18 July 2024
That’s is not first time I’m visiting the hospital and I’m being waiting over 40 minutes Even the staff is short or busy you need to inform me about the the reason why you keep me here waiting but inforntly no one comes to let me know l was feeling a be ignored and l was feeling frustrated and anxious than living the hospital
Visited Colorectal cancer services on July 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled I could not have asked for better treatment
Rated 5 stars out of 5
by Chris Wood - Posted on 20 May 2024
I had a procedure to rectify a contracting finger (Dupuytren's Contracture) on Monday, May 20. The only slight issue was a wait of between two and three hours but I completely understand that's probably inevitable with a number of people on a list. Everything leading up to the procedure, the procedure itself, and the aftercare was handled with both great efficiency and great courtesy/friendliness. Everything of the highest standard. A week later on May 27 I have just been in for a follow up sequence of checking the dressing; an examination of the hand by the operating surgeon; and the first rehab appointment. Once again everything was really well organized and went like clockwork. Once again great courtesy and friendliness. In short a brilliant service and experience. Thank you.
Visited Plastic surgery on May 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Kind and compassionate team
Rated 5 stars out of 5
by Scarlet Aflalo - Posted on 21 May 2024
I have visited twice for bloods at this hospital and both times the team were so kind and caring. I can have quite a serious complication related to venepuncture, and they listened, took the appropriate steps and really cared. They checked in on me after, and I genuinely have never felt so safe and comfortable in a hospital before. They always have a cheery disposition regardless of whatever kind of day they are having, which is commendable. Thank you for everything you do and for making me feel safe for the first time in a while. How lucky are we to have the NHS and humans like this working in it!
Visited Phlebotomy services on May 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Great Experience with a doctor
Rated 5 stars out of 5
by Maria Fernanda - Posted on 07 May 2024
I started my experience at the hospital very unpleasant for several reasons. But my consultation with Dr Evbuomwan saved the day. He went above and beyond on my case, I could tell he really wanted to make sure he wa ruling out the worse case scenarios first. Later he kept reviewing my tests and gave me a very well rounded support. We need to have more doctors like him. Good professional, knows his business and a very kind person. Thanks Dr Evbuomwan
Visited Accident and emergency services on May 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Heart Emergency - Waited for 25 min!!!
Rated 2 stars out of 5
by Maria - Posted on 07 May 2024
I entry the emergency with a suspect of a heart issue. In all hospital across the World this is tier 1 priority. It’s been 31 min since I gave my conditions, went to speak with the receptions begging to be seen and they were very rude. This is absolutely mad I’m under a lot of chest pain. It’s increasing. I barely can breath I hope I don’t have something. If I do, this is a prove record of the miss service and absolutely delay of the hospital for real urgent care. Either way this is absolutely mad.
Visited Accident and emergency services on May 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled 56 minutes for a heart symptoms
Rated 1 star out of 5
by Maria - Posted on 07 May 2024
It’s been 58 min since I enter the emergency with a heart condition I was not yet asked to be seen by a doctor. In every hospital in the world heart is absolutely a priority. Even the reception is shocked as a lot of people has been seen but me. Again, writing this as a record in case something happens to me Absolutely outrageous. At least a safe check should have been done by now!!!
Visited Accident and emergency services on May 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Tereza - Posted on 19 May 2024
I had a laser endovenous treatment done and I must say the staff including the doctor made me feel so calm and in peace! I was obviously very nervous because I didn't know how painful and uncomfortable it was going to be and the amazing attitude of the staff made it such a nice experience which I didn't expect to say! Thank you so much.
Visited Vascular surgery on May 2024
Chelsea and Westminster Hospital has not yet replied.
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Review titled Happiness is all the staff at A&E
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
Thank you all at this department from beginning to leaving I was there for 8 hours in total Every step of the day was met with great charm an professional help and humour, I actually felt that I was in a hotel Almost felt that I was with family Thank you all. X
Visited Accident and emergency services on April 2024
Chelsea and Westminster Hospital has not yet replied.
Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust