Charing Cross Hospital
Fulham Palace Road, London, W6 8RFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Broken Bone
Rated 5 stars out of 5
by Kim Rossos - Posted on 13 November 2024
Hello, I had a great experience at the hospital yesterday. I went to imaging after my GP sent me there and had an X-ray done and they found I had broken my fibula. They walked me down to A&E and I waited 1-1.5 hours I believe and got a boot and cane to go. Everyone was friendly and helpful. Thank you! Kim
Visited Imaging services on November 2024
Review titled Charing Cross Hospital
Replied on 13 November 2024
Imperial College Healthcare NHS Trust wishes to thank you for your feedback regarding your care and treatment received in the Imaging Department and the A&E Department at Charing Cross Hospital. Patient Advice and Liaison Service (PALS) has passed on your comments to the Service Managers. Thank you for taking the time to post your feedback. Imperial College Healthcare NHS Trust appreciates and values your comments.
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Review titled Scheduling system errors
Rated 3 stars out of 5
by Timothy Nuding - Posted on 18 October 2024
I arrived at an appointment today at the Plastic Surgery team at Charing Cross which I believed was a follow-up to the excision of a lesion for biopsy testing conducted on 16th September 2024. The very kind specialist told me that they had in fact scheduled me by mistake to conduct the excision that had already occured. The original 16th September appointment was also problematic in that I was telephoned the Thursday previous to the Monday appointment to schedule the appontment and given a 3pm time (confirmed by text) while the specialist team had me scheduled for 4pm. It seems that manual overrides of the appointment system are not being properly adjusted within the automated scheduling system. This has lead to stress, confusion and unnecessary time to attend an appointment (confirmed 3 times by authomated messages) which was redundant. Better IT schedule tracking and justifying needs to be implemented at Charing Cross Hospital.
Visited Plastic surgery on October 2024
Review titled Charing Cross Hospital
Replied on 21 October 2024
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for your experience regarding the scheduling of your appointments with the Plastic Surgery Team. Patient Advice and Liaison Service (PALS) has passed on your feedback to the Service Manager for the Plastic Surgery Team. Imperial College Healthcare NHS Trust appreciates and values your comments
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Review titled Efficiency and courtesy
Rated 5 stars out of 5
by Jan Knight - Posted on 10 September 2024
I would like to extend my thanks to all the Breast Services team who I saw this morning. I arrived early for my appointment. I was seen within five minutes by a consultant followed swiftly by a mammogram and ultrasound scan. Everyone treated me with the utmost kindness. I received the outcome of the tests immediately. I was incredibly impressed and reassured by the whole experience. Thank you again.
Visited Breast cancer services on September 2024
Review titled Charing Cross Hospital
Replied on 10 September 2024
Dear Jan Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while attending our breast services unit at Charing Cross Hospital. I will forward your feedback to senior management in breast services. I am sure that they will be very happy to receive this. Again, many thanks for your kind comments. Kind regards John John Ward | PALS Officer - Patient Advice & Liaison Service
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Review titled Patient Property/Missing Belongings
Rated 3 stars out of 5
by Thomas B - Posted on 12 September 2024
I must commend the hard work by the team, however something is coming up as a pattern and there is no clear explanation for it. A relative has been there since Mid-July. Her partner has brought her some of my relatives favourite cleaning products/ shampoos/handwash and creams that went missing one day to another from the drawer in the room last month, followed by my pair of earphones without case which were left in purpose thinking i was going to be able to collect them the following day. This is the second occasion something has vanished into thin air. I cannot blame anyone but myself for leaving it there as like with a car park, they cannot take responsibility, however i’m now left with this unnerving feeling of my next visit that I have to be wary of the people surrounding my vulnerable bed ridden relative. A little disappointing as well as disconcerting just thinking about someone possibly taking advantage.. earphone cannot be used without its case so really don’t see the purpose of someone taking them other than their appealing look…
Visited Neurology on September 2024
Review titled Charing Cross Hospital
Replied on 12 September 2024
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise,. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312v7777 or email imperial.pals@nhs.net.
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Review titled High noise level
Rated 3 stars out of 5
by Anonymous - Posted on 05 August 2024
I had surgery a few days ago and am very satisfied with the results. My only complaint is the noise level at the ICU created by staff, even at night on the wards, something the patient is also forced to endure in addition to the pain.
Visited Intensive Care on August 2024
Review titled Charing Cross Hospital
Replied on 06 August 2024
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise . If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the ward manager.
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Review titled Horrible experience - Extremely rude staff
by Anonymous - Posted on 27 August 2024
My experience with the staff in the reception team, some of the nurses and doctors were horrible. First, a person in the reception was constantly extremely rude with me. I was feeling so much pain and instead of being nice and polite and patient, she was extremely rude and arrogant without any reason. I have a lot to say but I think I waste my time only by writing this text. The nurse was also rude, the only thing she cared about she to get rid of me as soon as possible. I was also the one who asked her to close her office's door once I entered due to privacy reasons. I didn't want all the waiting room to listen about my health issues or personal information. Even when I asked her to close the door as she should have done without even asking her, she said to me this is just a quick assessment and she clearly was looking forward for me to leave the room. They were like they didn't take me seriously or when I was telling them that I will pass out abd I feel dizzy. The doctors the same, the wanted to get rid of me as soon as possible without properly assessing my situation. One time I ended up going back again at 4 am at the morning crying from the pain as they send me home with just a simple paracetamol. The second time I went there because still wasn't feeling well , I accepted their lack of knowledge or responsibility or rudeness and I just left after waiting for almost 3 hours. I am a Uni student in the UK and I found their behaviour and attitude completely unacceptable. I rather suffer at home alone seriously or go to another hospital.
Visited Accident and emergency services on August 2024
Review titled Charing Cross Hospital
Replied on 28 August 2024
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the emergency care managers.
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Review titled Lovely caring staff
Rated 5 stars out of 5
by Ermira - Posted on 15 June 2024
Today I attended the ambulatory emergency in Charing cross hospital with lots of pain and the staff was amazing. They looked very well after me and did all the tests to find out what I had. Thank you so much to the doctor and nurses. Thanks to you I feel better again
Visited Accident and emergency services on June 2024
Review titled Charing Cross Hospital
Replied on 17 June 2024
Dear Ermira Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you and your partner had such a positive experience while attending ambulatory care at Charing Cross Hospital. I will forward your feedback to senior management in emergency services. I am sure that they will be very happy to receive this. . If you would like to contact me with your name and date of birth I will be more than happy to put your name to the positive feedback. My email address is imperial.pals@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Standard of Service
Rated 5 stars out of 5
by Chris H Wood - Posted on 21 June 2024
The standard of service in the Ambulatory Emergency Care department was remarkable. All of the team were so ( in capitals) helpful, friendly & comforting. In particular agustin who went out of his way go be patient with us (& other patients) a really special & valuable person What a special team!!
Visited Accident and emergency services on June 2024
Review titled Charing Cross Hospital
Replied on 24 June 2024
Dear Chris, Thank you for taking the time to post your positive feedback on NHS Choices regarding your experience with our Ambulatory Emergency Care Unit at Charing Cross Hospital. I have passed on your comments to the relevant service managers. Imperial College Healthcare NHS Trust appreciates and values your comments. Kind Regards Chris Patient Advice and Liaison Service
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Review titled Dangerous chaos in ENT
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2024
Terrible experience. After a 17 month wait for a rhinoseptoplasty I was contacted to say it was going ahead. There followed many calls where the hospital arranged the operation and then cancelled. At one point this department sent a letter telling me to turn up at 7:30am at The Renal Unit, Hammersmith Hospital, for an operation on my nose. Obviously, they cancelled that one too. I requested a particular doctor because I had seen them before in clinic. When I eventually attended for the operation, the hospital lied about the surgeon. I got an inexperienced surgeon I'd never met before and, despite all the confirmations of what operation I was having, they carried out a procedure I hadn't consented to. An extremely dangerous ENT department.
Visited Ear, Nose & Throat on May 2024
Review titled Charing Cross Hospital
Replied on 20 May 2024
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for the experience you had in the ENT Department. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net. In the meantime I have forwarded your posting to the Service Manager.
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Review titled Friendly and caring
Rated 5 stars out of 5
by David Porter - Posted on 18 June 2024
the advice i was given and time until operation was quite a fast track all the nurses on the ward were professional in every way and i felt in very safe hands from diagnosis to operation to discharge also the food was very nice the the service of food and cleaning of ward was excellant
Visited Urology on April 2024
Review titled Charing Cross Hospital
Replied on 18 June 2024
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment. Patient Advice and Liaison Service (PALS) would like to forward your positive experience to the service and ward. To do so, I will require further information. Would it be possible for you to email PALS imperial.pals@nhs.net with your hospital details, and once received, I can pass on your kind words?
Information supplied by Imperial College Healthcare NHS Trust