Chard Community Hospital
Crewkerne Road, Chard, Somerset, TA20 1NFContact details and Patient Advice and Liaison Service (PALS)
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Review titled Mixed experience.
Rated 2 stars out of 5
by Anonymous - Posted on 07 November 2022
After contacting 111, waited all day for a return call from a GP, they sent us to Minor injuries to have the problem checked and some things ruled out, so we followed instructions and went. Had to wait for a while, which was no problem. However, the nurse who took initial details was rude, unempathetic, and had a very unpleasant attitude towards us. She didn’t wish to listen or understand. As she felt we shouldn’t be there she was very dismissive and made us feel very uncomfortable. We merely followed what we had been advised to do, there was a very good reason we were there, not that she cared. The clinician was very different, she was caring, empathetic, and put next steps in place to ensure we received the care that was needed. Unfortunately, the experience was affected by this one very rude person. We have ended up there more times than we’d like to, every other time the staff have been amazing. But not this time. Not really what you need when you are sick or injured.
Visited Urgent care centre on November 2022
Review titled Chard Community Hospital
Replied on 07 November 2022
Thank you for taking the time to give us this feedback. I am very sorry that your experience of MIU was not completely positive. Please be assured I will feedback to the team in order learn from your experience. I hope you are recovering well Kind Regards Hannah
Provided by Care opinion
Information supplied by Somerset NHS Foundation Trust