Bridgwater Community Hospital
Bridgwater Community Hospital, Bower Lane, Bridgwater, Somerset, TA6 4GUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Patronising terms of endearment but the care was good. ...
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
I had a very good experience at a lung clinic recently, bar one thing. An HCA who was unknown to me decided she would call me 'love'. This can be seen as patronising and condescending. To me, I just find it over familiar and inappropriate in that environment.
Visited Respiratory Medicine on June 2023
Review titled Bridgwater Community Hospital
Replied on 15 June 2023
Thank you for your feedback, I am very glad that overall your experience was good and I am sorry that the HCA who cared for you did not correctly address you as you would wish. I will share your feedback with the clinical teams as it is a good reminder that we should always introduce ourselves and ask people what they would like to be called.
Provided by Care opinion
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Review titled very competent and efficient.
Rated 5 stars out of 5
by Roy Bulpin - Posted on 29 May 2023
my wife had a broken bone in her hand. She saw a very competent young man. Were in and out in one and half hours. Seen by someone, xrayed and put in a splint. car parking really easy.
Visited Urgent care centre on May 2023
Review titled Bridgwater Community Hospital
Replied on 30 May 2023
Thanks you for your lovely feedback, I will make sure it is passed on to the team. I hope your wife is on the mend. Kind Regards Hannah
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Review titled really need and proper a&e in Bridgwater
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2023
Wanted emergency pain relief for sciatica. Just until after the bank holiday when I could contact my GP again. Already on meds, pain increasing to escruciating debiltitating pain. Needed help to get up and general care at this stage, I was at the point I was screaming out in pain in the night, couldnt even get to the toilet I couldn't cope over bank holiday weekend to wait another two nights until GP opened. I explained I was taking all manor of meds that I knew I shouldn't on top of prescribed meds as when in that pain you just grab anything to try to ease it. I had my box of meds beside my pillow. I was confused that staff did not want to be told doses of medication I was on. I was told it was because they are only nurses, not doctors which I did not realise.I then waited to be seen to be told they cannot precribe any thing stronger than I am on. Although the nurses were lovely there is no help they can offer other than wait until Tuesday to arrange physio to see if I could get this quicker than the appointment I already had. I thought we were encouraged to use a minor injuries unit and only use A & E in life threatening instances. Really confused and frustrated that this hospital does not offer more.
Visited Urgent care centre on April 2023
Review titled Bridgwater Community Hospital
Replied on 15 May 2023
Thank you for your feedback, I am sorry that you were not able to be helped in Bridgwater Minor Injury Unit. In the Minor Injury Unit we have Emergency Practitioners and they assess, diagnose and treat patients. They are able to treat many conditions and give pain relief. I am sorry that they were unable to give you any medication that was stronger than your current prescription however you could have contacted the 111 service who may have been able to help you. I do hope your back is feeling better Kind Regards Hannah
Provided by Care opinion
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Review titled Amazing staff in Endoscopy department
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2023
I attended for an endoscopy appointment at the hospital. I was very nervous but the staff made me feel at ease. The staff were incredibly kind and caring with me when I couldn’t have one procedure done so they offered me a different one. The doctor and 2 nurses in the procedure were so helpful and supportive throughout and made me feel at ease even though I was a mess! They are an absolute asset to the NHS!
Visited Gastrointestinal and Liver services on April 2023
Review titled Bridgwater Community Hospital
Replied on 12 May 2023
Hello there, How kind of you to take the time to share your experience with us. We are so pleased to hear how you were treated with kindness and compassion by our team and that you were then able to relax a little - we are very proud of our team! Our team lead, Jessin wanted to express her personal thanks to you for your positive feedback and wanted to let you know how much of a difference this has made to the team to hear they were able to make your experience easier. Hope that you are now well on the road to recovery.
Provided by Care opinion
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Review titled Excellent treatment
Rated 5 stars out of 5
by Sue Plumb - Posted on 14 January 2023
Brought my mum to the Minor Injury Unit today after a fall. Received excellent care and treatment, could not fault it.
Visited Urgent care centre on January 2023
Bridgwater Community Hospital has not yet replied.
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Review titled I just wanted to say how impressed I am
by Carol8763b! - Posted on 17 January 2023
I just wanted to say how impressed I am with the NHS. Having paid for private Physio I got to the stage where I knew more in depth treatment was needed so went to my GP. Who sent me for X-ray - following X-ray I was sent to the Oasis center at Bridgwater hospital- following this I was sent to Cotford st Luke for a steroid injection. The whole process was flawless - the service and team were great . Follow up appointments are in place already . Everyone moans about the nhs but I only have had positive experiences
Visited January 2023
Provided by Care opinion
Bridgwater Community Hospital has not yet replied.
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Review titled Not the best experience today
Rated 3 stars out of 5
by Anonymous - Posted on 15 December 2022
I came to the Obstetrics Clinic today. I ended up waiting 1 hour 45 mins exactly for my appointment. I’m a very understanding person as I also work in a hospital however, there was no communication as to why I was left waiting that long. Every woman who arrived after me was seen before me. I went to ask at the reception desk if I was checked in correctly & was told “I don’t know I don’t have that clinic list”. As a patient it would have been better if you could have gone to find out for me, explained why I was waiting so long & reassured me. After all that when I eventually saw the consultant she was lovely & very informative about my own personal medical situation.
Visited Obstetrics And Gynaecology on December 2022
Bridgwater Community Hospital has not yet replied.
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Review titled Knee and Leg pain finally diagnosed
by rhinopk93 - Posted on 09 November 2022
I got x-rays on my right knee in December 2021 which did not show anything which would cause so much pain. My GP then referred me for physiotherapy which made the knee pain worse, I ended up on crutches and painkillers. I then paid for my own MRI Scan and Physiotherapist to find out what was wrong and again no real clues to what the issue was. In desperation for help I walked into Bridgwater Community Hospital Bower lane and in just 2 visits they have identified that my right hip is very bad and causing all the issues. I wish I had walked into Bridgwater Hospital much earlier in the year, I have now lost my job because of this issue and have had mental health issues worrying about the situation. I cannot thank Bridgwater Hospital enough for their care and treatment. [Very happy with 'Treatment']
Visited November 2022
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Bridgwater Community Hospital has not yet replied.
Information supplied by Somerset NHS Foundation Trust