Brentwood Community Hospital
Crescent Drive, Shenfield, Brentwood, Essex, CM15 8DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Rude staff at blood test
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
Had an cancellation appointment arrived 10 mins before unable to find me on list sent me to wrong area after 20 mins went back told to sit in different area wrong name called staff unaware of change blamed me for wrong name and system issue when I question my issues the staff member point to the abuse sign which I was not being abusive she was uncaring and rude throughout the whole appointment could not take her name as not wearing name badge only phlebotomy department I have used this hospital many times and have never received such rude staff and poor service I was made to feel it was my fault the system had not been updated luckily I had a text to prove I had an appointment
Visited Don't know on December 2022
Review titled Brentwood Community Hospital
Replied on 14 December 2022
Good afternoon, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 0800 0857935. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email epunft.pals@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Blood results never received
Rated 3 stars out of 5
by Anonymous - Posted on 07 February 2023
Blood tests were carried out on 28.12.22 prior to a haematology clinic appointment at Queen's Hospital - at the time of the test it was made clear to the phlebotomist that the results were to be sent to Queen's Hospital and the test request form was clearly marked Queen's Hospital - despite this the results were not made available to Haematology at Queen's Hospital, consequently the appointment was effectively wasted.
Visited Don't know on December 2022
Review titled Brentwood Community Hospital
Replied on 10 February 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 0300 300 1711. PALS office phone lines are open 9am to 5pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email nelftpals@nelft.nhs.uk Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
My mum was in Tower ward for 5 weeks. And I can't thank this hospital enough. From the minute you walk threw the main door the reception staff are so friendly. And the cafe staff are lovely and the cleaners are so friendly. And as for Tower ward I can't thank them enough every single day I went to visit my mum and it was a absolutely pleasure to go there .
Visited Rehabilitation on October 2022
Review titled Brentwood Community Hospital
Replied on 14 November 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team at Brentwood Community Hospital. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Excellent Audiology Department
Rated 5 stars out of 5
by David - Posted on 15 September 2022
My recent visit to the audiology department has reminded me that I must congratulate the team on the excellent service it provides. The conduct and professionalism of the audiologist who saw me this time was faultless which has been the case with audiologists at the hospital over the years I have been attending. All information is provided with politeness, clarity and always when facing the patient. This was not been my experience several years ago at another hospital when the audiologists often turned away when discussing hearing problems. Even on my way out the person behind the desk smiled and said good bye. I felt I had received an all round excellent experience.
Visited Ear, Nose & Throat on September 2022
Review titled Brentwood Community Hospital
Replied on 22 September 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust