Bradwell Hospital
Talke Road, Newcastle under Lyme, Staffordshire, ST5 7NJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anthony Sutton - Posted on 01 August 2024
I was seen by a spinal physiotherapy I was impressed by her expertise and kindness she explained my options for which I thank her
Visited Physiotherapy on July 2024
Bradwell Hospital has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
Had a physio session booked was told in the morning that the physio has decided to work from home and the appointment would be by a phone call. When she called I asked what she could do over the phone she was quick to cancel the appointment and said I could have face to face and she would phone the same day to book. She never phoned back. Very annoyed and am having a private physio sessions at much personal cost
Visited Physiotherapy on July 2024
Review titled Bradwell Hospital
Replied on 09 July 2024
We are sorry to hear of your experience with the service. If you wish for us to look into your concerns further and provide you with a response, please contact the PALS Team with your details on 0800 783 2865 or via email at palsandexperience@mpft.nhs.uk
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Review titled Brilliant Service
Rated 5 stars out of 5
by Elizabeth Reeves - Posted on 04 June 2024
I was treated with the utmost care and respect. The consultant was very thorough and I was referred for a scan which was taken straight away. Really happy with the way everything went. Even the car parking was convenient.
Visited Rheumatology on June 2024
Review titled Bradwell Hospital
Replied on 11 June 2024
Dear Ms Reeves, Thank you for taking the time to provide us with your feedback which I will share with the team. It is great to hear that your visit to Bradwell Hospital was so positive. Kind regards
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Review titled No answer
Rated 1 star out of 5
by NI paid-up - Posted on 24 April 2024
Was referred to the skeletal team by my GP. Got an appointment, only for it to be canceled. Tried ringing for an alternative appointment only to get an answer service telling my all staff are on a training course. Two week later after my referral had expired, they are still on training, really! Do they ever see their patients!
Visited Physiotherapy on April 2024
Review titled Bradwell Hospital
Replied on 26 April 2024
“We are sorry to hear of your experience with the service. If you wish for us to look into your concerns further and provide you with a response, please contact the PALS Team with your details on 0800 783 2865 or via email at palsandexperience@mpft.nhs.uk”
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Review titled Blood Tests
Rated 2 stars out of 5
by Phil Rabone - Posted on 18 March 2024
I have tried unsecessfully to book online a blood test, your website address cannot be found. I have rang the 0300 number and been redirected to 674672, no-one answered the call. After about 5 minutes the call disconnected. I know the walk-in facility is suspended, so how do I go about booking a blood test?
Visited Don't know on March 2024
Review titled Bradwell Hospital
Replied on 18 March 2024
Good afternoon, MPFT do not manage the phlebotomy services and these are managed by the Acute Trusts. This would need directing to UHNM for a response. Thank you
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Review titled phlebotomy appt worse ever experience
Rated 2 stars out of 5
by david john kendrick - Posted on 12 February 2024
went today for my bloods to be taken, never had a problem before, booked online, phlebotomist missed the vein completely and then proceeded to go on a fishing trip, very uncomfortable, apologised then tried the other arm, immediately missed the vein again, by this time i was very concerned, pulled my arm away and more or less got told she couldn't remove it as i had moved! i was ushered into see a supervisor who again was pleasant but attitude was not reassuring, i am a registered nurse 42 years in the job, never experienced anything like this. very disappointing, i sat in the car park quite shocked, my GP's phlebotomist is doing this now as i really dont want to go back there.
Visited Don't know on February 2024
Review titled Bradwell Hospital
Replied on 19 February 2024
Good morning, Phlebotomy is managed by UHNM can this please be re-directed. This service is not managed by MPFT
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Review titled Worse service
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
Been waited for two months for physiotherapy appointment. I booked the appointment today at 2 pm and by 1 o clock i got the text message saying that i didn't attended. Atleast they could notified me about the appointment times. Tried to call bradwell hospital two hours, contracted uhnm royal but they said they can't do anything and only bradwell physio can help. But not answer the calls at all. What kind of service this very disappointed and i will make sure that this will escalated to pals. Shame on the physio service
Visited Physiotherapy on January 2024
Review titled Bradwell Hospital
Replied on 02 February 2024
We are sorry to hear of your experience with the service. If you wish for us to look into your concerns further and provide you with a response, please contact the PALS Team with your details on 0800 783 2865 or via email at palsandexperience@mpft.nhs.uk
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Review titled Fantastic service
Rated 5 stars out of 5
by Rosemary Lloyd - Posted on 27 November 2023
I attended for a bone density scan after being diagnosed with breast cancer. Having never attended this hospital before, I was a little worried but I had no need to have been. I would like to thank the staff who were so friendly and helpful. My appointment time was 10.00 am and I was on my way home by 10.20. Fantastic service.
Visited Rheumatology on November 2023
Review titled Bradwell Hospital
Replied on 19 January 2024
Thank you for taking the time to submit your feedback on the NHS Choices website page. Your feedback is important to us and it is lovely to hear that you had a positive experience from the service
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Review titled "Wear a mask"...or dont
Rated 1 star out of 5
by Nervous from Newcastle - Posted on 03 November 2023
As a long covid sufferer and as infection rates rise due to the Pirola strain, then to arrive to give blood only to find and see no one wearing masks, including all the staff I saw even those who took my blood then I am truly horrified that such a risk can be even considered. I am now in perpetual fear that I may now have become reinfected which in turn could possibly cause problems understandably. As, if a hospital insists people follow precautions and this isn't enforced and the staff spend all day amongst the sick then surely this has meant I have had to gamble with my health needlessly? I honestly wonder if anyone who reads this from the hospital can say in faith that my concerns are unjustified and will eagerly await anyone who works there to argue that they are not. I know the staff work tirelessly to help the sick in society and nothing but respect for every single person who dedicates their lives to the wellbeing of others but this experience and its possible outcome means I welcome any response from your hospital, as I would like to know am I being overly cautious or is the rise in the latest outbreak just ignored?
Visited Don't know on March 2023
Review titled Bradwell Hospital
Replied on 09 November 2023
Thank you for the comment you posted concerning mask use. The Trust take’s Infection Control Precautions very seriously and are constantly reviewing data relating to national and local infection rates. We are aware that there are new strains constantly emerging and circulating in our communities and review our advice accordingly. Our policy currently is not to mandate universal mask wearing in all of our buildings as the local Covid-19 rates have not significantly increased at this time, we are advocating a risk assessment approach for staff to wear masks when treating patients with respiratory symptoms or in our emergency portals where patients are being admitted with respiratory infections, we do have masks available in all of our healthcare areas if staff or patients choose and want to wear masks. In addition more importantly we are encouraging our staff and patient population to attend for Covid-19 vaccinations to support the reduction in cases locally. To reassure you our advice is constantly reviewed and our control measures are altered sometimes on a weekly basis to support reduction in transmission. Should you wish to discuss this matter with our Pals and Experience team then please contact 0800 783 2865 or alternatively email palsandexperience@mpft.nhs.uk
Information supplied by Midlands Partnership NHS Foundation Trust