Bradford Royal Infirmary
Duckworth Lane, Bradford, West Yorkshire, BD9 6RJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Useless and I want to leave
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
I am a diabetic patient at Bradford royal infirmary. I struggle with my diabetes and they do not suggest anything different than increase my units and it never works, they lecture you if you mess up, I suffer mental health and work a full time job which they do not care about. I have been trying to get out on a pump for years now and doing everything they ask me to do to get on one and every time I ask there’s a new excuse, even though they know I struggle with my diabetes. The staff are very rude to me, they don’t ever answer the phone when I try and ring them. I feel like they only care about the money and as for having a go at me for my blood sugar going wild (which no diabetic in the world can avoid) they only want to look like the best hospital. I’m not impressed and I will be leaving. I’m the one suffering.
Visited Diabetic Medicine on February 2023
Review titled Bradford Royal Infirmary
Replied on 06 March 2023
Hi I was sorry to hear your feedback about your experience with Diabetic Care at Bradford Royal Infirmary. As a Trust we value all patient feedback and would like to investigate the concerns you have raised. To enable us to do this please could you contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk. and they will be able to discuss your concerns in more detail. Thank you for taking the time to post your feedback - this will be shared with the Diabetic Team and will be used as part of our ongoing program to learn and make improvements following patient feedback. Best wishes Catherine
Provided by Care opinion
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Review titled Arrogant receptionist
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
Today's visit to.m3 at bri has go be the worst. Wife was admitted with new born who was in for observation. Twice I had a run in with the receptionist who wouldn't allow me to sit with my partner even though it was with in visiting hours. The midwife was OK with this. Not the receptionist. I had to wait outside for 2 hours till evening shift came on who let me in..even they were dumbfounded. Yet a no reason was given. I hope.nobody has to come face to face with this horrible vile.person
Visited Maternity services on February 2023
Bradford Royal Infirmary has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Sarah Rayner - Posted on 07 January 2024
I received a biopsy report and found the hospital got the results 4 days after surgery. I had been told by email and verbally that the hospital had the results 3 days before surgery which is not true.
Visited Breast Surgery on January 2023
Bradford Royal Infirmary has not yet replied.
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Review titled High quality care in difficult times for the NHS
Rated 5 stars out of 5
by Stephen Murdoch - Posted on 23 January 2023
Having recently been discharged after surgery, I wish to express my thanks and gratitude to all who helped and guided me through uncertain times. The surgeons and technical experts who guided me through the options were patient and wise with their advice and the specialist nursing team were always willing to give additional counsel. My pre-surgery was carried out in a friendly and efficient manner and the surgical follow-up was nicely reassuring. My early discharge was held up by a temperature spike, which kept me in hospital for an additional seven days and here I must thank the staff on Ward 21 for all their kindness to me over that week. All the team, doctors, nurses, porters and ward staff were, without exception, just brilliant in their care of me throughout that time. It was a joy to see such a wonderful group of people looking after their ward throughout my stay. There were times when they were obviously tired and understaffed, but it did not affect their care of me and I am so grateful for all of their patience and kindness. I'm not allowed to mention individuals by name, which is a good thing as the list of "stars" would have been a long one. Thank you all; I will never forget your professionalism with a human face.
Visited Prostate Cancer Service on January 2023
Bradford Royal Infirmary has not yet replied.
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Review titled Fantastic service - again!
Rated 5 stars out of 5
by Mike Swinden - Posted on 12 December 2022
Hats off once again to all the staff at the Bri who've been so kind and helpful since I got a detached retina a couple of weeks ago - from the first lady there I got on the phone, the registrar who diagnosed me the day after and then everyone at the Ent/Eye dcu and theatre involved in my operation the following day. Incredibly, this is the 3rd detachment the Bri have fixed for me since 2005, I really can't thank them enough!
Visited Ophthalmology on December 2022
Bradford Royal Infirmary has not yet replied.
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Review titled Amazing staff!
Rated 5 stars out of 5
by Megan doherty - Posted on 11 November 2022
I arrived on Ward 20 this morning for day surgery. From the moment arriving to leaving the staff were so caring, kind and polite. The ward was extremely clean. I was constantly kept informed throughout the day in the lead up to surgery and afterwards. Thank you so much to the staff there on the ward and in theatre!
Visited Obstetrics And Gynaecology on November 2022
Bradford Royal Infirmary has not yet replied.
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Review titled unprofessional
Rated 2 stars out of 5
by David Salt - Posted on 29 November 2022
I have just walked out of BRI reception because I have just been treated like rubbish.I have previously had a stroke and my speech isn’t always good I asked a lady on reception about an issue that had occurred the lady on reception was very rude. A doctor came and I told him the problem again I asked who was in charged of reception to be told them I asked again to be told again off hand I think they knew what I was saying but no one would take responsibility there is a sign in the hospital to say that all staff should be respected well if the experience I had tonight goes by and how they talk to the public it’s a shame they cannot take time to understand someone who has a speak problem, who also wants respect.this is the worst A&E experience every had. I will say now the 2 members of staff 1 in triage and the 1st receptionist seen I respect you and thank you as of the other 2, I will not bother just to say if I had spoken to you like you spoke to me something would have been said personally I think you should be trained in understanding and politeness.
Visited Accident and emergency services on November 2022
Bradford Royal Infirmary has not yet replied.
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Review titled Thank you for everything
Rated 5 stars out of 5
by Phil - Posted on 03 November 2022
Just wanted to say a big thank you to all the staff who looked after me at ENT level 1. The Dr & nursing staff were all really friendly & helpful & got me seen to in good time. The waiting room was comfortable & after a couple of hours my procedure was done. Thanks for all your hard work.
Visited Ear, Nose & Throat on November 2022
Bradford Royal Infirmary has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Heather Stevenson - Posted on 21 November 2022
I had vascular surgery and the staff were all amazing the only thing that could improve this would be to be given an after care information sheet as all I was given was the hospitals switchboard number on a small piece of paper
Visited Vascular surgery on November 2022
Bradford Royal Infirmary has not yet replied.
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Review titled Child admitted perfect service
Rated 5 stars out of 5
by Robert johnston - Posted on 24 October 2022
Child admitted with breathing issues whilst visiting fiends in Bradford. Excellent service across across all areas of the hospital from a&e and particularly with Staff warm and friendly updating you on a regular basis. Might be the northern hospitality but don’t believe I would have received this exceptional service in my local hospital. I know people are Not out banging there pans at the end of there driveways now but but don’t think your service does not go unnoticed TrueType excellent service . 5 star.
Visited Children's & Adolescent Services on October 2022
Bradford Royal Infirmary has not yet replied.
Information supplied by Bradford Teaching Hospitals NHS Foundation Trust