Bradford Royal Infirmary
Duckworth Lane, Bradford, West Yorkshire, BD9 6RJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Good stadf
Rated 4 stars out of 5
by Anonymous - Posted on 09 June 2023
I broke my back and wrist and the doctors and nurses fixed me and did a great job as it was a life threatening situation
Visited Accident and emergency services on May 2023
Review titled Bradford Royal Infirmary
Replied on 04 July 2023
Apologies for the delay in responding, I have been away from the Trust. Thank you very much for taking the time to post your feedback at what must have been a very difficult time. Your positive feedback will be shared with all the teams responsible and it is always appreciated to receive such positive comments. Wishing you a continued recovery and thank you again. Kind regards Catherine
Provided by Care opinion
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Review titled Professional and friendly team.
Rated 5 stars out of 5
by Roman - Posted on 14 April 2023
I have attended the eye clinic for a follow up appointment this morning. All the staff were friendly, reassuring and very professional. I really appreciate the care and courtesy I received. Thank you! The gentleman assisting visitors with directions was also very helpful.
Visited Ophthalmology on April 2023
Review titled Bradford Royal Infirmary
Replied on 17 April 2023
Thank you for taking the time to share your feedback on your visit to the eye clinic. It is very reassuring that you found all staff friendly, reassuring and very professional. I am really pleased you appreciated the care and courtesy you received and also found the gentleman directing you very helpful - I believe that this gentleman will be one of our loyal volunteers. As a Trust we value all patient feedback as an opportunity to help us keep improving our services. I will ensure that your feedback is shared with the staff from the Eye Clinic and also our Voluntary Services Lead. Kind regards Catherine
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Review titled Skilled and Professional Vascular Surgery team
Rated 5 stars out of 5
by Zilla - Posted on 04 May 2023
A week after a Transient Ischaemic Attack my 85 year old husband was admitted to BRI for surgery on a blockage in his neck. The surgeon and team were outstanding; a visiting district nurse said afterwards that she'd never seen such a neat wound, which is testimony to the high standard of skill exercised. He has now made a good recovery; we are grateful for the meticulous care given to him. This is a real tribute in difficult times - we can't value our NHS staff enough. Thank you so much.
Visited Vascular surgery on March 2023
Review titled Bradford Royal Infirmary
Replied on 10 May 2023
Thank you so much for taking the time to post your feedback. This must have been a very worrying time for both you and your husband, it is heartwarming to hear that you thought the surgeon and his team were excellent and you were grateful for the meticulous care given to him. The NHS is under tremendous pressure at the moment and receiving feedback like yours goes a long way to help make staff feel appreciated. I hope your husband continues his good recovery and thank you again for your lovely feedback - I will ensure this is shared with the team involved. Kind regards Catherine
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Review titled Very disappointed lack of communication
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2023
Got referred on a 2 week fast track from my doctors as deaf in 1 ear - all tests performed at ENT which diagnosed either benign tumour or fluid behind ear drum and was referred for follow up MRI - 5 weeks ago - heard nothing..
Visited Ear, Nose & Throat on March 2023
Review titled Bradford Royal Infirmary
Replied on 25 April 2023
I am very sorry to hear that you have not received any communication about your appointment for a follow up MRI. This must have been a very worrying time for you. So that we can help you get the information about your MRI scan, I would like to encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk and they will be able to find out what is happening with your referral for your scan. Thank you for posting your feedback, it is something we appreciate and act on to ensure we strive to provide outstanding care, delivered with kindness. Kind regards Catherine
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Review titled Amazing staff!!
Rated 5 stars out of 5
by Elisabeth walker - Posted on 18 March 2023
I went to the bri on the 5th march after an accident at work, I had to have a pretty major operation on my wrist and from walking into the hospital to leaving I can’t rate the staff enough! Every single one of them were amazing! I’ve never been to hospital before so this was very scary for me and the staff just made my stay there as least stressful and scary as possible! I honestly can’t thank them enough! The nurses, student nurses, doctors, the plastics team and just all the staff! They are just amazing at there jobs and I honestly can’t thank them enough!
Visited Plastic surgery on March 2023
Review titled Bradford Royal Infirmary
Replied on 20 March 2023
Hi Thank you for taking the time to feed back your thoughts on your experience at the Bradford Royal Infirmary. It was lovely to hear your kind words about all the staff and I will ensure that this is passed onto them. I do hope you have a speedy and successful recovery from your wrist operation. With best wishes Catherine
Provided by Care opinion
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Review titled Oustanding
Rated 5 stars out of 5
by Catherine D - Posted on 01 March 2023
Ward 21, professional, caring, empathetic, patient, knowledgeable and dedicated. I’d never had surgery before, never stayed in hospital so I was anxious and fearful. From the moment I arrived, discussions with my surgeon to the quite frankly excellent aftercare, I realise I need not have worried. My every need was met seamlessly. I will be forever grateful for everything the hospital has done for me, and I’m hoping I will make a good recovery now I’m home. Thank you.
Visited Plastic surgery on March 2023
Review titled Bradford Royal Infirmary
Replied on 06 March 2023
Hi My name is Catherine Healy, I have recently taken on the role of replying, (along with a colleague), to Care Opinion posts. Thank you for taking the time to post your feedback, it really is heartwarming to receive such positive comments and I will make sure this is passed onto the team involved. Wishing you a speedy recovery, Best wishes Catherine
Provided by Care opinion
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Review titled Urology
Rated 5 stars out of 5
by David holstead - Posted on 15 April 2023
Recently I had surgery for a stricture in my urethra etc under general ansphetic , I woke up with a bag fitted , but changed to flip flow . After almost one week with the catheter, it was removed & wow !! Superb urine flow , almost like a jet wash each time I use the loo . I was on ward 20 BRI .. id like to thank the surgeon & staff for an excellent job .. very very impressed … the NHS Deserves massive pay increases without any doubt .. it’s changed my life .. thank you
Visited Vascular surgery on March 2023
Review titled Bradford Royal Infirmary
Replied on 17 April 2023
Thank you for taking the time to post your feedback whilst recovering from your surgery. It was lovely to hear that your surgery has achieved an excellent outcome. I will ensure that your comments are passed to our Urology Surgical Team and I am sure that they will be appreciative of your very positive feedback. We value all patient feedback as this helps us to achieve the best care for patients. Thank you again. Kind regards Catherine
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Review titled Uncompassionate
Rated 1 star out of 5
by Jamie Gabbutt - Posted on 24 March 2023
My wife went into the a+e dept and has to wait 11hrs to be seen by the doctor, we went in at 10pm and it just seemed that after triage the dept was used as a holding pen until the day shift came in. There was a minimal security presence which added to the joy of waiting in the bri. I appreciate the staff have to deal with some idiots but they all seemed unapproachable and unwilling to to help anybody, even a lady who was clearly in lots of pain, distress and very poory. She was practically begging to be seen and the nurse just said "the wait is 4-7 hrs".It's a sad indictment of the modern nhs when patients and relatives are the only people willing to give any palliative care to this woman. Even the cleaner shouted at her for being sick in the cardboard tubs. I'm not a soft person but I was genuinely disgusted with the treatment this woman got.
Visited Accident and emergency services on March 2023
Review titled Bradford Royal Infirmary
Replied on 12 April 2023
Apologies for the delay in responding to your post. I am very sorry to hear of the poor experience you had whilst attending our accident and emergency department. Please accept our sincere apologies for highlighting your poor patient experience alongside the lack of basic of care, compassion and kindness by our ED staff. This is not the level of care we aspire to deliver and although our nurses and doctors work incredibly hard to deliver a high standard of emergency care within the 24 hour period, on this occasion you have highlighted we have not provided the care and attention required during your ED stay. We value all patient feedback and would encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk and they will be able to discuss your concerns in more detail. Your feedback will be shared with the team and used to help improve our service. Kind regards Catherine
Provided by Care opinion
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Review titled What’s the point of an A and E
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2023
What’s really the point of an A and E , if the emergencies of patients don’t seem urgent to the hospital. A burn on my leg, all I need really, is an assessment, and guidance on how to deal with it going forward. 8hrs .. from 10pm to 6am and as I am typing this I still haven’t been seen by a practician that can actually help. The sad part is I have a daughter that I left at home the entire night because it was urgent. But not to this hospital Standards it seems. I am so shocked honestly. It’s unbelievable. There is a guy that has been here since 4pm, it’s currently 6:44am .. dude is sitting next to me sleeping. What’s the difference between that and third world countries. I damned near had to ask a nurse .. “Honestly dude it’s just a burn all I really need is antibiotics” to which he replied “Oh really, the doctor will see you next then” that was an hour ago. Anyway, I don’t get sick often so my experience in hospitals is very close to none .. but if this is what an A and E is supposed to be, you might asleep stay at home and just die in pain, cuz I don’t see the difference between dying at home unattended and dying at the A and E unattended… Shocking
Visited Accident and emergency services on February 2023
Review titled Bradford Royal Infirmary
Replied on 13 March 2023
Apologies for the delayed response to your post - I have only recently taken up the role of responding to posts on Care Opinion. I was very sorry to hear your comments about your experience attending our Accident & Emergency Department. All patients are triaged/ assessed initially by a healthcare professional and will be prioritised according to how urgent their condition is. Accident & Emergency departments are not always the quickest way to have minor injuries treated and you can seek advice initially from the NHS 111 service. They will help direct you to the most appropriate service. I do hope you received treatment for your burn and would invite you to contact our Patient Experience Service (PALS) to discuss your experience in more detail on 01274 364810 or by emailing patient.experience@bthft.nhs.uk. Kind regards Catherine
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Review titled Do Better!
Rated 2 stars out of 5
by Anonymous - Posted on 02 February 2023
Firstly I want to thank the consultant and other healthcare professionals during my visit today. Despite the 1h wait to be seen the advice received was valuable. Unfortunately my experience was one in which I do not wish to encounter again, women who have suffered a miscarriage or recurrent miscarriages should not be placed in a waiting room with women who are accessing other maternity services, antenatal class and more. In my experience sitting in a waiting room amongst multiple pregnant women with a television screen that relayed pregnancy and newborn advice was traumatic and insensitive to say the least. It is estimated that 1 in 5 women will experience a miscarriage at some point in their life. This is a common figure meaning multiple other women will enter your doors and be in the same situation that I was in. One of your trust values states 'We care'. Today that care was lacking. Consider the fact that a woman who has gone through a loss or losses will already be experiencing an impact to their mental health. As a trust you need to take accountability and consider the way you may be contributing to poorer mental health. Something as simple as another waiting area could have been easily rectified and made an individual who may already be encountering a multitude of emotions feel better. Do better.
Visited Obstetrics And Gynaecology on February 2023
Bradford Royal Infirmary has not yet replied.
Information supplied by Bradford Teaching Hospitals NHS Foundation Trust