Bradford Royal Infirmary
Duckworth Lane, Bradford, West Yorkshire, BD9 6RJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Dirty
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2024
I visited A&E today after suffering horrible chest pains in the hope that I would be given some reassurance it was nothing serious. Well after two hours I couldn't stand it any longer and had to leave. The staff were rude and unhelpful. Their was an old lady in by herself in the waiting room and she had to ask another patient to get her some tissue as her nose was bleeding everywhere. The staff just left her. The place is physically dirty. I could see the surfaces had been wiped with a dirty cloth after seeing black smears all over the place. Blood on the floors. I was taken 'through the back' via a triage room that had blood on the bed to go and get some bloods taken, the man who did the bloods didn't wear gloves and after leaving the room I was told to sit in the smallest most cramped waiting room with 50+ people sat waiting for a doctor. The room smelt dirty. There were people being sick everywhere, now I understand people are ill but come on put them in a side room. So yes after two hours I left, still with my chest pains. Came home and took an antibacterial shower as I left feeling as disgusting as the department.
Visited Accident and emergency services on February 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Lynn Lee - Posted on 18 January 2024
I was on ward 21 following gand surgery. I cannot praise the staff highly enough The care I received was first class and nothing was too much trouble Many thanks
Visited Plastic surgery on January 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2024
Staff on this ward are very patient oriented couldnt fault them at all Looked after my husband when he was admitted and looked after him All worked very hard
Visited Cardiology on January 2024
Bradford Royal Infirmary has not yet replied.
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Review titled Treated with respect
Rated 3 stars out of 5
by Stella Pyrah - Posted on 14 December 2023
I was admitted to A&E this week, the downside is the 9 hour wait, but Ambulance crew, the lovely nurses and the very caring doctor i saw were excellent. They must get a lot of stick off patients and after sitting there for so long i observed some of it. They do there very best under the circumstances and i have nothing but praise for them. So thank you very much x
Visited Accident and emergency services on December 2023
Review titled Bradford Royal Infirmary
Replied on 18 December 2023
Hi my name is Catherine and part of my role is responding to posts on Care Opinion. Thank you for taking the time to post your feedback after being admitted to A & E. I am very sorry to hear you had a long wait, attendances to A & E have significantly increased and this is impacting on waiting times. It is reassuring to hear that you felt that the lovely nurses and very caring doctor were excellent. I will share your feedback with all the A & E team, I am sure they will appreciate your positive comments. As a Trust we strive to provide a high level of care and patient well being and are actively trying to improve waiting times. Kind regards Catherine Healy Patient Involvement & Experience Co-Ordinator Bradford Teaching Hospitals NHS Foundation Trust
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Review titled Great Care and Staff
Rated 5 stars out of 5
by Rachel Collyer - Posted on 15 December 2023
After visiting over the last few days i cannot recommend the team at Bradford Royal Infirmary enough. After a traumatic incident and a call to 111, we visited at 2am on a Wednesday morning. After a short wait in A&E, were transferred to the ward. All the staff who we dealt with were lovely, caring and professional. A follow up appointment was booked for the following day, again, couldnt fault the staff at all. Everything was handled with the upmost care, and we were made to feel comfortable, abeit recieving sad news. The care recieved is leagues above Leeds General Iinfirmary. Thank you to all the staff for helping us through such a difficult time.
Visited Obstetrics And Gynaecology on December 2023
Review titled Bradford Royal Infirmary
Replied on 18 December 2023
Hi my name is Catherine and part of my role is responding to posts on Care Opinion. Thank you for taking the time to post your feedback after your experience in A & E and on the ward. It is heartwarming to hear that you had a short wait and found staff to be lovely, caring and professional. I am sorry that you have had to receive sad news but felt that this was handled with the utmost care and that you were made to feel comfortable. I will share your feedback with the staff in A & E, and if you are able to provide detail of the ward you experienced, with them also. (catherine.healy@bthft.nhs.uk) As a Trust we strive to provide a high level of care and patient well being and it is reassuring to have such lovely feedback. Kind regards Catherine Healy Patient Involvement & Experience Co-Ordinator Bradford Teaching Hospitals NHS Foundation Trust
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Review titled We are not all the same
by tjaynee - Posted on 28 November 2023
Went in recently for an x-ray which my doctor ordered. I was told to sit in a waiting room on my own without my carer. When I went in for x-ray there were two members of staff in the room and a member of staff behind the screen. One of the members of staff pushed me towards the chest x-ray machine with their hand on my back and the other pulling my arm. I had a massive panic attack because I never was told they were going to touch me and they never asked if they could. I have autism and CPTSD and I know I don't have to be touched by anyone without my permission. I told them to get off me. They then were rude to me and said they were just putting me in position for the x-ray and seemed angry at me. So I advised them to tell me how to stand and I would do it myself and I told them I have autism and don't like getting touched. They were not nice about it. And they hurt my back on my fractures - we are not all the same and I have severe osteoporosis with multiple vertebrae fractures. I also had an x-ray there and a dexa scan recently and the people who did them were lovely. I feel the three in the room this time were nasty with a bad attitude with me. After the x-ray I asked how soon will my result come and I was told 2 weeks. I asked if it took so long if there was a break? I explained I needed it back because I needed to have the proof I've broken my rib. The member of staff said it didn't matter as they don't treat broken ribs anyway but that isn't the point. I was told the same day last month when I had a fractured spine and if I had broken my rib I needed to tell my pain clinic doctor and my rheumatology doctor. I found these staff members just rude and didn't explain it nicely. The member of staff should not have touched my broken back and should have explained what they were doing, not just pushed me onto a machine. So in future maybe staff should ask and explain instead of rushing and pushing patients and maybe consider some of us have other conditions and need different treatment and reasonable adjustments. I feel that too many NHS staff get away with not following laws for disabled people and I am fed up of it.
Visited November 2023
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Review titled Bradford Royal Infirmary
Replied on 19 December 2023
Hi my name is Catherine and part of my role is responding to posts on Care Opinion. Apologies for the delay in responding to your post. I am very sorry to hear of your experience attending the X-Ray Department, this is not the care we aim to provide and I would like to apologise for your poor experience. Here at the Trust we aim to provide services in a kind and caring manner to all patients taking into account individual needs and conditions. All staff have very recently been required to undergo national mandatory training that includes key issues to consider for patients with autism and disabilities. This training is in progress across the Trust and should help avoid any similar experiences. The Principal Superintendent for X-Ray would like to investigate this but would need further detail, please can you contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk It is reassuring that on previous visits to the department for an x-ray and a Dexa scan you found the staff to be lovely. Thank you again for raising your concerns. We, as a Trust, value all feedback, positive or negative, as an opportunity to drive improvements to our services. Kind regards Catherine Healy Patient Involvement & Experience Co-Ordinator Bradford Teaching Hospitals NHS Foundation Trust
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Review titled Lack of Care
Rated 1 star out of 5
by David Whitehead - Posted on 06 November 2023
My 93 year old mother in law was admitted with a very swollen hand on advice from the Paramedic. Over 12 hours later and still waiting we have been told on numerous occasions they are waiting for Plastics to attend to the situation. It seems incredible and unprofessional to leave a vulnerable old lady in a cubicle with very little updates on when she will be seen.
Visited Accident and emergency services on November 2023
Review titled Bradford Royal Infirmary
Replied on 21 November 2023
Hi my name is Catherine and as part of my role I respond to patient posts on Care Opinion. Apologies for the delay in response. Thank you taking the the time to post your feedback about your elderly mother in law's experience whilst attending Accident & Emergency. I am very sorry to hear that your mother in law had a long wait for the Plastics Team to deal with her issue. This is not the care we would like to be providing to any of our patients. Winter pressures, including increased attendances and admissions, are affecting many acute hospitals across the country. This, along with staffing pressures in a number of specialties, has had a negative effect on the service we are able to provide. I do hope your mother in law received appropriate treatment and if you would like us to look into this in more detail please contact our Patient Experience Service here at the Trust so that we can investigate. You can email patient.experience@bthft.nhs.uk or telephone Patient Experience Service (PALS) on 01274 364810. Kind regards Catherine Healy Patient Involvement & Experience Co-Ordinator Bradford Teaching Hospitals NHS Foundation Trust
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Review titled Very Professional
Rated 5 stars out of 5
by Andrew Davison - Posted on 29 November 2023
Huge thank you to all the staff at Bradford Pain Management Clinic. Went in today for a denervation procedure to alleviate acute back pain. Warm welcome, great communication, highly professional & on time. In summary a very high level of care & patient well being.
Visited Pain Management on November 2023
Review titled Bradford Royal Infirmary
Replied on 12 December 2023
Hi my name is Catherine and part of my role is responding to posts on Care Opinion. Thank you for taking the time to post your feedback after your denervation procedure to alleviate back pain. It is lovely to hear that you had a warm welcome, great communication, staff were highly professional and on time. I will share your feedback with the staff at the Bradford Pain Management Clinic, I am sure they will appreciate all your comments. As a Trust we strive to provide a high level of care and patient well being and it is reassuring to have such positive feedback. Kind regards Catherine Healy Patient Involvement & Experience Co-Ordinator Bradford Teaching Hospitals NHS Foundation Trust
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Review titled Amazing Staff
Rated 5 stars out of 5
by Anita Hoy - Posted on 19 October 2023
We were in Ward 32 on and off for 3 days, the staff there are incredible! Our son was made to feel incredibly calm and safe (and they were very reassuring and gave lots of information to us). A hospital is not a place you want to be with your child, but the team that work here really make a difference! Superstars xx
Visited Children's & Adolescent Services on October 2023
Review titled Bradford Royal Infirmary
Replied on 23 October 2023
Thank you for taking the time to post your feedback. It is lovely to hear that your son was made to feel calm and safe by the staff. Also to hear that staff were very reassuring to you and provided lots of information. The Trust values feedback as an opportunity to improve our services and this will be shared with all the Team. The staff on ward 32, Paediatric Assessment, will be very pleased to hear your positive feedback. Thank you again for the lovely feedback, Catherine Healy Patient Experience Co-Ordinator Bradford Teaching Hospitals NHS Foundation Trust
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Review titled Great ward
Rated 5 stars out of 5
by Barbara - Posted on 04 November 2023
I can't put enough emphasis how kind and caring all the staff were nothing was any trouble for you they showed that they really cared for you
Visited Don't know on October 2023
Review titled Bradford Royal Infirmary
Replied on 20 November 2023
Hi My name is Catherine and I work as part of the Patient Involvement & Experience Team. Thank you for taking the time to post your lovely comments about your experience here at Bradford Teaching Hospitals NHS Foundation Trust. We would really like to pass on your kind words to the relevant team, please could you let me know where you experienced your care so that I can relay this to them. My email is catherine.healy@bthft.nhs.uk Thank you again for your feedback, it is appreciated. Kind regards Catherine Healy Patient Involvement & Experience Co-Ordinator Bradford Teaching Hospitals NHS Foundation Trust
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Information supplied by Bradford Teaching Hospitals NHS Foundation Trust