Bedford Hospital South Wing
South Wing, Kempston Road, Bedford, Bedfordshire, MK42 9DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Really good service
Rated 5 stars out of 5
by Mr David A Jenkins - Posted on 08 April 2023
Just before Christmas I was diagnosed as having a Basal Cell Carcinoma on my forehead. I was put on a waiting list for plastic surgery. I was surprised that the waiting time was quite long but then I told the hospital that, as I was retired, I could be with them within two hours of being contacted. Two days later a very nice doctor and nurse team removed the BCC. There were no problems at all with infection or bleeding and 6 weeks later I was told that the problem was completely resolved by a plastic surgery registrar and the scar is now almost invisible. The registrar also was able to confirm that there were no other BCCs on me body and has arranged for one other mark to be removed at some point in the future. It's fair to say that I have been impressed.
Visited Plastic surgery on April 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Attended A&E after being triaged by 111
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2023
I was told to attend by 2045 to A&E after being triaged by 111. Triage was very quick. Soon after was told to sit and wait for bloods and ECG then this would be reviewed by a Doctor. This was around 2100hrs. No one spoke to me or any of the people waiting for help. I had to ask someone at 2345hrs and was told they could not tell me the time as they were prioritising cases as they come. I then asked if I could self discharge against medical advice as I was not a priority. They then looked for my paperwork and did my ECG for 2 Mins and was asked to wait and there was not time frame. I then asked to self discharge! My question to A&E is , if one's presentation is not a priority why not tell them at least a time frame. If you cannot then tell them to go home and maybe phone GP the next day. Sitting arrangements are chaotic, Drs and nurses go to 3 different places looking for patients waiting to be seen. I think A&E Bedford can do better in your triage system. I would never let any patient of mine sitting for 3 hrs without telling them anything. On A positive Note - I was so happy to see at least more than 8 doctors and a number of nurses walking up and down. This was a reassuring sign that you value patient's care.
Visited Accident and emergency services on April 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Disappointing leadership/ management
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2023
Presented to Bedford A&E following poor care from another hospital. I was booked in and was seen by a triage nurse and I explained what had happened to me at another hospital. He immediately called the doctor for review and put in cannula and was given strong pain relief medication which took instant effect. I was placed back in the waiting room and a couple of hours went past and I asked for more pain relief every 30 minutes, but wasn’t followed up till I was called by a doctor 4 hours later. It was reviewed and surgeons called and went for a CT scan. I was then left in a corridor for another 2 hours till found by a consultant who came on for day shift and saw me pass out. She immediately put on IV fluids because of how dehydrated I was. I was then forgot about for another 4 hours just sitting in bed and when I asked they said the surgeon had forgotten about me in the department and at this point the intense pain started to return, so, out of frustration, I tried to find SAU but got lost and fell asleep in hospital reception and went to a different hospital after an hour. I was in the department for 11 hours without being treated or admitted despite the department not being busy. Presented to another hospital, I had diagnostic tests that morning and an operation immediately after and I am now recovering on HDU.
Visited Accident and emergency services on March 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Denise Billington - Posted on 16 February 2023
Very grateful for the treatment received by all of the staff, very caring and helpful could not have received a better level of service. Please pass our thanks for the kindness and consideration to all of staff involved. In these difficult times it is easy to be critical but the treatment my wife received was first class.
Visited Accident and emergency services on February 2023
Bedford Hospital South Wing has not yet replied.
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Review titled No contact
Rated 2 stars out of 5
by Anonymous - Posted on 15 February 2023
dad was taken to A and E by ambulance early hours of this morning, it is now 17:16 and I do not know what ward he is in, what's wrong with him or anything. I have called A&E but there is no reply, the operator could not tell me anything about him either. This is not good enough.
Visited Accident and emergency services on February 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Poor communication
Rated 2 stars out of 5
by Holly York - Posted on 27 January 2023
Can never get through to anyone can ive left several voicemails and no one gets back to you. Im having 10+ seizures daily and had a urgent referral from gp and still haven’t heard anything from neurology. I cant keep living my life in fear of having a seizure if I leave the house and gp keeps telling me to contact neurology
Visited Neurology on January 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Aras respiratory team
Rated 5 stars out of 5
by Nina James - Posted on 15 February 2023
Very impressed with the excellent service my husband received from the Aras team at Bedford Hospital. From his initial emergency phone call to his follow up appointment on the Respiratory clinic today. Can’t fault them!
Visited Respiratory Medicine on January 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Wonderful service
Rated 5 stars out of 5
by Rebecca Simister - Posted on 16 January 2023
I had to bring my elderly mother to the A&E department on 15.1.23 I was so impressed with the care and kindness shown to her alongside the very careful and thorough medical attention she received. Many thanks to you all.
Visited Accident and emergency services on January 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Professional and caring team
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
Thank you for the care the whole medical and nursing team in A&E, including the Porters and Domestic and ancillary staff, gave to my elderly mother following her fall at home. You were all very professional and caring and we felt confident Mum was in, and will continue to be, safe hands. Thank you.
Visited Accident and emergency services on January 2023
Bedford Hospital South Wing has not yet replied.
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Review titled Exemplary service and care
Rated 5 stars out of 5
by Patricia - Posted on 21 December 2022
I had to visit A&E this morning and the treatment I received was first class in terms of care, courtesy and professionalism. No lengthy waits in any of departments I had to visit and the courtesy and pleasant, and the friendly attitude shown by all members of staff was exceptional. Thank you so very much.
Visited Accident and emergency services on December 2022
Bedford Hospital South Wing has not yet replied.
Information supplied by Bedford Hospital NHS Trust