Basildon Hospital
Nethermayne, Basildon, Essex, SS16 5NLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Florence Knightingale Ward staff superb
Rated 4 stars out of 5
by Tracey Woodman - Posted on 25 August 2024
My father was admitted to Florence Knightgale Ward with complex needs including Lewi Body Dementia. All the staff were fantastic in dealing with his aggressive behaviour and were very supportive to us as a family dealing with this terrible situation. They were kind, patient and caring and we cannot fault their care. Thank you very much
Visited Geriatric Medicine on June 2024
Basildon Hospital has not yet replied.
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Review titled Lack of patient communication
Rated 2 stars out of 5
by Anonymous - Posted on 08 June 2024
My wife was treated at Basildon A&E yesterday from 0530, due to low sat readings & breathing congestion. We both have great respect for the work NHS staff do, often under difficult circumstances. All the fellow patients in the treatment area were left wondering why their respective conditions weren’t being addressed, even kept updated. There were plenty of staff but little direction, as though all, patients & staff, were waiting for someone, medics apparently. We all know about bed blocking & the time waits but this is prior to that in the procedure. It seems as though staff await for a higher up to make decisions. There’s no excuse for a request for pain meds for over an hour, going unheeded with no explanation. Others asking what was their next procedure were left similarly confused & concerned, as though that didn’t matter. Better organisation & communication with patients would certainly improve their experience at little or no cost. Cleaning of loos really needs doing more regularly as several were beyond disgusting. Even requests for cleaning in the treatment area went unheeded, with a member of nursing staff cleaning up the spillage herself, remarking she didn’t know what her job was. Fundamentally, it seems management at whatever level needs a shakeup if they can’t see what the patients can.
Visited Accident and emergency services on June 2024
Basildon Hospital has not yet replied.
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Review titled Fantastic Nurse
Rated 5 stars out of 5
by Lisa L - Posted on 11 June 2024
I have just spent all night in majors with my mum. We had arrived at 11:30 am and until we went to majors no one seemed to listen to my concerns or knew what they were doing. I do appreciate that staff ratio to patients and the patients demands make it difficult to treat in an appropriate and timely manner. However, the nurse that looked after us over night was so committed to all of her patients including my mum and me. She didn’t stop all night. Explained everything she was doing and did everything she said she was going to do without having to wait for hours. I can’t say whether or not I would recommend the hospital but I would definitely recommend her. If she ever reads this, I was the one with the crochet bag and you are one in a million. Thank you xx
Visited Accident and emergency services on June 2024
Basildon Hospital has not yet replied.
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Review titled Out of hours GP
Rated 5 stars out of 5
by Aimee Taylor - Posted on 04 June 2024
I went to the out of hours GP after contacting 111 for an ear infection. They saw me very quickly and prescribed me with medicine with no issues. But I was really impressed with my doctor as he also asked about the psoriasis (that I wasn't expecting to talk about that day) that was very clearly on my body and face and unknown to him has been stopping me from leaving my house and seeing friends since appearing a few months ago, it had also caused me to cut my own hair in attempt to deal with it on my scalp. I have had phone conversations with my normal GP, and medicines prescribed, however she would never see me in person and nothing was working. The doctor I saw on Sunday had a look at my psoriasis and prescribed a cream, he was very caring and could see it was a very sensitive issue for me. Well I have used the cream for 2 days and it is gone from my face! I can leave my house without feeling like I am being stared at and my skin is now healing. So I want to say thank you, I am unsure of his name, but he has quite literally changed my life, just by being compassionate, taking a look at my problem and giving me the correct treatment. He really is a credit to the NHS.
Visited Don't know on June 2024
Basildon Hospital has not yet replied.
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Review titled Caring doctors and nurses
Rated 5 stars out of 5
by Jenny Fowers - Posted on 15 June 2024
Although we had a long wait, the doctors and nurses were all extremely caring and encouraging, explaining everything as the day progressed. I could not fault them - they were superb! Thank you.
Visited Accident and emergency services on June 2024
Basildon Hospital has not yet replied.
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Review titled Kingswood Ward (entire staff)
Rated 5 stars out of 5
by Garry - Posted on 27 June 2024
What an amazing team, everyone member of staff has treated me with absolute respect, went above and beyond to treat me, made me comfortable as possible, even though in so much pain, when asking questions and needing a little help, always there, The ward manager, absolutely wonderful, she has a fantastic team, and can’t ask for a better team to look after me, A massive thank you my nurse, wow, what a nurse, she is an amazing woman, always there when you need her, and when she is busy, she always makes the time to help you in every way she can, her assistance with her colleagues are noticed, her communication with patients are top quality. Thank you If I had to come back to hospital, this is the ward that I would love to come back to, because they all treat you with respect and dignity. Thank you Kingswood Ward for making my stay at the hospital comfortable as possible.
Visited Don't know on June 2024
Basildon Hospital has not yet replied.
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Review titled Great care and practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2024
Cannot fault the staff on the stroke ward they were fantastic the care and attention they give is 2nd to none
Visited Cardiology on June 2024
Basildon Hospital has not yet replied.
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Review titled Waiting
Rated 1 star out of 5
by Mandy - Posted on 10 September 2024
Endocrine & Thyroid. Extremely long waits for appointments despite Dr requesting 3 month follow up. Repeat tests done twice (same ones) with 7 month wait before next appointment. Does not send letters or communicate so you only find out these at your appointment so no time to think and discuss what can be done. GP, because of no communication unable to follow-up on this without letter etc. Dr basically states you are lying about being in pain and everything is completely normal! When you see the Dr he will have forgotten what tests he has done (or cannot be bothered to look) and give you repeat tests without explanation. Forgot he had not even booked the 2nd scan so had to chase up. This Dr is an older gentleman and I think he is beyond caring. As for the system of trying to phone the Endocrine Dept. you can ring but it will never get answered! Good luck to all venturing forward into this Dept. in the hope of help.
Visited Endocrinology and Metabolic Medicine on June 2024
Basildon Hospital has not yet replied.
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Review titled A&E Doctor Brilliant
Rated 4 stars out of 5
by Lisa Deal - Posted on 18 May 2024
I have just been to A & E with my son after he fell over and can not fault the service. We were seen by the A & E Doctor and she was brilliant, she was so thorough had a very caring manner and had results of the x-ray within 10 minutes. Best Doctor I have seen for a long time. Thank you
Visited Accident and emergency services on May 2024
Basildon Hospital has not yet replied.
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Review titled Amazing Staff and service
Rated 5 stars out of 5
by BABAR IQBAL - Posted on 09 May 2024
Big thanks to the labour and cedar ward staff. You guys were amazing. How you looked after my wife before and after our son was born, I cannot thank enough to you. We will come and visit you guys with our sons and thank you in person. God bless you all.
Visited Maternity services on May 2024
Basildon Hospital has not yet replied.
Information supplied by North East London NHS Foundation Trust