Basildon Hospital
Nethermayne, Basildon, Essex, SS16 5NLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very Supportive Nurse
Rated 4 stars out of 5
by Francis - Posted on 20 September 2024
I took my wife for her appointment at gynaecology department, Basildon hospital today and we had a very good experience at the hospital. The good experience started from the receptionist who checked us in. She was polite, welcoming and gave us clear instructions and directions about where to go and wait for the clinical team. All members of the clinical team that looked after my wife were polite and professional. One nurse stood out though. Nurse Caroline was extremely supportive, friendly, polite and very supportive. My wife felt unwell during the procedure. She felt weak, vomiting several times and had severe cramping lower abdominal pains. Nurse Caroline provided us with all the reassurance we needed and when it was time for us to go home, she walked and held my wife who was still in pain to my car. Thank you, Nurse Caroline.
Visited Gynaecology on September 2024
Basildon Hospital has not yet replied.
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Review titled A and E
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2024
Truly shocking ambulance was outstanding with care and speed however my very sick husband was in a corridor for 6 hours and in a cubicle for 15 hours he was severely dehydrated and didn’t get fluids for 12 hours and only after me pestering them rarely checked on by a medic it was horrific I couldn’t get any food or drink for myself untill I asked morning staff the whole experience was terrifying and can’t go on people were left alone sick frightened and scared for hours on end you could see the staff were overwhelmed especially the night staff something has to be done and fast
Visited Accident and emergency services on September 2024
Basildon Hospital has not yet replied.
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Review titled Unprofessional
Rated 5 stars out of 5
by Lauren - Posted on 24 September 2024
Unprofessional and unorganised A&E department. My husband went in today for chest pains that would not go away, he had a blood test done and was called back in by the doctor/nurse who had lost his paperwork and had to ask him again what the problem was. He was then sent back into the waiting area and when called back into the doctor's room, told he had something wrong with his muscles and to take paracetamol, and his words were 'case closed' and gave no other explanation. My husband then asked what it was exactly and how long it would last, and the doctors said he has told him everything he needed to know and to talk to his GP if he had any questions. Rude and unprofessional. I dont understand how people get these jobs when they have no care or compassion. They just want to get you out of their quick as they can.
Visited Accident and emergency services on September 2024
Basildon Hospital has not yet replied.
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Review titled Clinical and Care Provision Exemplary: Cardiac Day Ward
Rated 5 stars out of 5
by STUART CLARKE - Posted on 13 September 2024
Everything from admission for an angiogram in the cardiac day ward to the care taken by nursing staff and the clinical procedure itself was first rate. Most impressive too the personal feedback from the consultant.
Visited Cardiology on September 2024
Basildon Hospital has not yet replied.
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Review titled Poor service!
Rated 1 star out of 5
by Plamen Georgiev - Posted on 25 September 2024
Arrived with ambulance at 13:00 (great ambulance team - thank you). Waited in the ambulance for 3.5 hours .... got to a room at 17:30 .... seen by a nurse once for the next 4 hours. Its 22:00 now .... no one can give you an update on what the next steps are. .. everyone is waiting for some "medical team" to somehow attend the A&E ad the aforementioned "Medical Tram" is covering the whole hospital and is extremely busy ... (not sure why all wards have a single medical team to serve them) ..almost 4 hours in an ambulance then 7 hours in a room without any kind of attention or anyone checking on us (old lady with dehydration) - please avoid this hospital!
Visited Accident and emergency services on September 2024
Basildon Hospital has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Chris Smith - Posted on 12 August 2024
I had to accompany my mum when she suffered a fall on Saturday. I would just like to thank all the staff that were involved in her care while she was there. She suffers from dementia so didn't always understand what they were asking her or what she needed to do. I would especially like to that the 2 ladies who took her x-rays as they were extremely careful when they had to move her and also very patient. Once all her tests were complete she got moved to the Clinic Decision Unit while she waited for the results and to see the doctor. The nurse in their was absolutely amazing! The dealt with my mum with dignity and care and also looked after and kept checking on me as we had to wait for transport to start the next morning to take her home. I can't remember any names of the staff but want to say a huge thank you if you were on shift on Saturday 10th August from 5pm to 7.30am
Visited Accident and emergency services on August 2024
Basildon Hospital has not yet replied.
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Review titled Excellent, outstanding service.
Rated 5 stars out of 5
by Susan Barnfield - Posted on 30 July 2024
I went to Basildon Hospital a&e yesterday and received such outstanding treatment. They were inundated with patients but were all calm and professional. I was there for 6 hours but it was worth every minute for the results of their investigations. Everyone was incredibly efficient and helpful especial the doctor in charge of my case. I cannot thank you all enough, they got to the bottom of what’s been wrong with me and also referring me for further tests. So a huge thank you to everyone in Basildon a&e. Kind regards.
Visited Accident and emergency services on July 2024
Basildon Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2024
My dad was admitted twice in July (a&e, amu east and burstead ward) and both times the care he received from all the staff he encountered was fantastic. They took the best care of him and we are so very grateful. Thank you.
Visited Respiratory Medicine on July 2024
Basildon Hospital has not yet replied.
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Review titled Great staff but
Rated 2 stars out of 5
by Julie - Posted on 17 July 2024
Staff were good when you actually got to see them took a ticket 30 mins later very brief details taken 90 mins later triaged properly with vitals and bloods taken 2 hrs later a dr who was a gp? Shocked at blood results so referred to medical team ? 2hrs then an A and E dr was put in a room with six others who required UrGeNT treatment 2,5 hrs later treatment started in the room in the chair as of yet not seen another dr or had the scan ordered had to send my husband home as the last bus was due so it looks like I will be alone in a chair all night with no idea of what’s wrong with me wether I will be properly admitted or scarily sent home in the middle of the night with no transport staff are stretched very very thin and no where near enough cubicles they do their best with what they have but I can only say my experience I was scared
Visited Accident and emergency services on July 2024
Basildon Hospital has not yet replied.
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Review titled Nurse in Minor Injuries was a saviour
Rated 5 stars out of 5
by Shana ELliott - Posted on 28 June 2024
I have attended the hospital 4 times in the past week and have been bumped from department to apartment. I finally ended up seeing a nurse in minor injuries who was honest, officiant and caring. She had me seen immediately by a wonderful doctor who pin pointed my pain and diagnosis and most importantly issued me with pain medication that would target my condition. Without these 2 wonderful people I would be at home in pain with no answers. They went above and beyond to schedule me a scan with the correct department for the following day, this would have taken weeks for my GP to do!. Thank you so much for your care and understanding you were like an Angel to me on this day x
Visited Accident and emergency services on June 2024
Basildon Hospital has not yet replied.
Information supplied by North East London NHS Foundation Trust