Basildon Hospital
Nethermayne, Basildon, Essex, SS16 5NLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Lack of care, dignity and compassion
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
After what was meant to be a short admission to hospital for treatment, my Mum contracted Covid whilst on the Ward, and had a rapid decline. Nobody informed us that she had been put on 'End of Life Care', We had to find that out for ourselves, The word 'care' should most definitely not be used in this! Complete lack of interest from staff, no regular checks, no compassion, no dignity, lack of communication, dirty ward, staff not wearing appropriate Personal Protective Equipment, overflowing soiled matter in toilet bins, tick check on cleaning taken place in the toilets was once a fortnight! A horrible experience and end of life for my Mum. Complete disgrace.
Visited Don't know on July 2023
Basildon Hospital has not yet replied.
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Review titled Very upset and disappointed
Rated 3 stars out of 5
by Wendy shirley - Posted on 13 July 2023
I had a telephone appointment booked for 11.30 this morning. Nobody phoned. I telephoned at 3pm and could only speak to receptionist who told me my appointment is for November. Dr at another hospital was waiting for feed back but I was toldbasically in somanywords, tough. I hadno help at all. I am not at all impressed with this department. There is noone to speak to for help or advice. I hadto look up on line for information!
Visited Don't know on July 2023
Basildon Hospital has not yet replied.
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Review titled Thank you and great service and staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
had to attend a+e for the first time and I can't fault any of the staff from the reception/booking in, triage, assessment and treatment. All staff were friendly, efficient, helpful and reassuring. Staff I saw were doing a great job so thank you for everything
Visited Accident and emergency services on July 2023
Basildon Hospital has not yet replied.
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Review titled Efficient & helpful
Rated 4 stars out of 5
by Anonymous - Posted on 06 July 2023
Sunday afternoon visit - was busy but clients seen fairly quickly. Receptionist was warm, welcoming & helpful doctor to x-ray to doctor - wasn't kept waiting for long between each of these. All staff I had contact with were helpful, polite, informative & friendly - they made a stressful n& painful situation much easier to cope with
Visited Accident and emergency services on July 2023
Basildon Hospital has not yet replied.
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Review titled Superb service
Rated 5 stars out of 5
by Carole - Posted on 16 July 2023
I had to visit A&E after a nasty burn and advice from 111 to attend ( I was trying desperately not to attend as I know how ridiculously busy you all are but took their advice ) After seeing the triage nurse I was told about 3 hours to see a doctor but I was called back in after 10 mins and all was fine. Great team of which you should be very proud especially the strain they must have been under with junior doctor strikes. Thank you so much - you all do a fantastic job !
Visited Accident and emergency services on July 2023
Basildon Hospital has not yet replied.
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Review titled Excellent care - thank you
Rated 5 stars out of 5
by Margaret M. - Posted on 09 August 2023
I attended the Endoscopy Unit at Basildon on both 1st June 2023 and 5th July 2023. I was most definitely not looking forward to either procedure that I needed to have, but the kindness, care and professionalism of all staff within the Unit was outstanding. From the moment I arrived, everyone I met went out of their way to make a not very pleasant experience something much easier to cope with. How very lucky are we to have people like this working for the NHS? The hospital should be proud of them and they should be proud of what they do. From my personal experience of the Unit, the care could not have been bettered, even with private care. I'd be very grateful if my thanks and comments could be passed on to the staff within the Endoscopy Unit.
Visited Don't know on June 2023
Basildon Hospital has not yet replied.
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Review titled Best care ever
Rated 5 stars out of 5
by Maurizio - Posted on 06 June 2023
I’m so glad to have had a procedure here in the Endoscopy unit (06/06). The nurses on shift were so kind, caring and patient with me. Trust me a colonoscopy is not pleasant but they made it less difficult for me, from admission all the way to discharge. This is what NHS is all about, please pass the message to them as I’m sure it’ll motivate them to continue doing well.
Visited Don't know on June 2023
Basildon Hospital has not yet replied.
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Review titled Colonoscopy, Bowel cancer screening
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2023
I visited the Endoscopy department after being advised by the Bowel cancer screening department I needed a colonoscopy, from the time I revived the letter to the day of the screening was only 10 days, very body within the NHS & especially the staff in this department were very professional, explained everything very well & made me at ease, the whole procedure was quick an efficient. Thankyou to the whole team.
Visited Don't know on June 2023
Basildon Hospital has not yet replied.
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Review titled One the worse hospitals
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Terrible hospital staff unqualified don't really know how to treat your problem and don't listen fully to your problem u came in with u wait hours to be seen only for them to want to only give 5 minutes of their time
Visited Accident and emergency services on June 2023
Basildon Hospital has not yet replied.
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Review titled Endoscopy Department
Rated 4 stars out of 5
by Margaret M. - Posted on 03 June 2023
I would like to thank everyone in the Endoscopy Unit for their kindness, courtesy and professionalism when I visited for procedures to be done on 1st June. This was not an experience I was looking forward to, but all the staff I encountered were so kind and caring from the time I walked in to the time I left. My thanks to all of the staff.
Visited Don't know on June 2023
Basildon Hospital has not yet replied.
Information supplied by North East London NHS Foundation Trust