Barnsley Hospital
Gawber Road, Barnsley, Yorkshire, S75 2EPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Completely out of touch with reality
Rated 3 stars out of 5
by Nick - Posted on 24 March 2023
How out of touch with reality can the Barnsley NHS be. A fret a visit to my local GP I am told to go to reception and book a blood test with the practice nurse.I am told “Can’t do that you will have to ring the blood department at the glassworks”. I kid not 5 hrs later and 155 calls later with no response I drive to the glassworks and am told “You can’t book an appointment here and I don’t know why you’ve been told to ring that number as you won’t get an answer because it’s only got one person answering” next day I go to Barnsley Hospital blood department where one member of staff is constantly making telephone appointments and a nurse is doubling up as a receptionist and then taking blood. Lovely staff couldn’t have been more helpful and gave me an appointment. But the system is broken and I am ashamed to say need privatisation. Disgraceful organisation by those at the top.
Visited Don't know on March 2023
Review titled Barnsley Hospital
Replied on 27 March 2023
We're very sorry to hear about your experience. Please talk to our Patient Advice and Complaints team. They will support you if you wish to make a complaint or leave feedback about the hospital. You can call the team on 01226 432 330 or email barnsleypals@nhs.net. Kind Regards Barnsley Hospital
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Review titled Fantastic Treatment
Rated 5 stars out of 5
by David Ralph Smith - Posted on 31 May 2023
Was admitted on 13th March and after numerous exa inations and tests the doctors came up with an ailment l had never heard of before. Guillain Barre Syndrome. It's very rare and it was very scary. I must say a big big thank you to the doctors and all the hospital staff for looking after me oh so well. I am now back on my feet and getting stronger by the day. l can't thank everyone enough. Eternally grateful and l will never forget the wonderful staff.
Visited Neurology on March 2023
Review titled Barnsley Hospital
Replied on 01 June 2023
Thank you for taking the time to leave a review. We are delighted that you have had a positive experience and we will pass on these comments to the relevant staff. Kind Regards Barnsley Hospital
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Review titled Ridiculously long wait time
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2023
Recently took my brother to A&E on the instruction of 111 when he started experiencing concussion symptoms following a car crash. We were triaged within half an hour however then spent the next 6 hours waiting to be seen by someone. Despite being told in traige he needed to be monitored throughout to check his neurological symptoms he was checked by a nurse once after 3 hours of being there. Pain medication was requested twice and both times ignored by staff. I understand services are understaffed and underfunded but spending nearly 7 hours in A&E on instruction from 111 to have received less attention than could have been given at home is appalling.
Visited Accident and emergency services on March 2023
Review titled Barnsley Hospital
Replied on 29 March 2023
We're very sorry to hear about your experience. Please talk to our Patient Advice and Complaints team. They will support you if you wish to make a complaint or leave feedback about the hospital. You can call the team on 01226 432571 or email bhnftcomplaints@nhs.net. Kind Regards Barnsley Hospital
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Review titled Outstanding Care
Rated 5 stars out of 5
by Mr. S. Fletcher - Posted on 21 March 2023
After visiting a Minor Injuries Unit, I was told they could not help me with my particular issue and that I should visit an A and E department. I chose Barnsley Hospital because I attend and have attended, other clinics there over the last forty years and have always been impressed with the quality of the care that I have received. Upon arrival, from the receptionist; the nurse in triage and the doctor that I saw, they were all polite, helpful, professional and caring. I was seen in triage within ten minutes and saw the doctor in just over one hour from triage. An excellent service from a busy and hardworking department. Thank you all very much.
Visited Accident and emergency services on March 2023
Review titled Barnsley Hospital
Replied on 22 March 2023
Thank you for taking the time to leave a review. We are delighted that you have had a positive experience and we will pass on these comments to the relevant staff. Kind Regards Barnsley Hospital
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Review titled Colonoscopy horror
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
I had a colonoscopy procedure in March 2023 which was supposed to be uncomfortable or mildly painful. Instead it was the worst pain I have ever experienced and the sedation given was useless. The nursing staff however were lovely.
Visited General Surgery on March 2023
Review titled Barnsley Hospital
Replied on 27 March 2023
We're very sorry to hear about your experience. Please talk to our Patient Advice and Complaints team. They will support you if you wish to make a complaint or leave feedback about the hospital. You can call the team on 01226 432 330 or email barnsleypals@nhs.net. Kind Regards Barnsley Hospital
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Review titled Great experience
Rated 5 stars out of 5
by Steve McPhie - Posted on 03 March 2023
I had my regular eye check with the diabetic clinic outpatient dept this morning (08:40) and the nurse who dealt with me was excellent. This is first time since coming to the clinic that anyone has explained the process in full. The lady this morning explained the process comprehensively and clearly, she took time to tell me exactly what to expect and the reasoning behind the photos etc. A great experience overall and she is a credit to the department and hospital. Please pass on my thanks to her and the wider team. Kind regards and thanks
Visited Diabetic Medicine on February 2023
Review titled Barnsley Hospital
Replied on 06 March 2023
Thank you for taking the time to leave a review. We are delighted that you have had a positive experience and we will pass on these comments to the relevant staff. Kind Regards Barnsley Hospital
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Review titled Appalling communication
Rated 3 stars out of 5
by Julie BROTHERTON - Posted on 18 February 2023
My mother-in-law is on ward 19 after having covid, she has dementia so my husband is her advocate. He was told by the hospital social worker that she would be discharged home as she is now medically fit. We took the day off work, everything was in place for the carers to visit and the OT's on her arrival home. We got everything prepared then the call came that she would be later than said. We couldn't wait past a certain time so the social worker said he would make sure that she would be home for the original time of 2pm. She never arrived so I called ward 19 to be told that she wasn't coming home til the following day. Neither the social worker or the ward had the decency to inform my husband. When my husband tried to contact the social worker there was no reply so he called the manager she was as much help as the rest. We now have to take more time off work because of the sheer and utter incompetency of the social work team and discharge team. The social work team are there to over see what's best for the patient however it's clear that they just want to cover their own backs. We see all the time about bed blocking on the news well perhaps if the people dealing with a patient could be more transparent and work towards what's best for the patient then perhaps thing would run more smoothly and there would be less wastage of the public purse. It appears to us that the system has little or no regard to the patient their family and what stress it brings to us. Perhaps the social workers should look at the cost to the economy when we have to take more time off work for the incompetent way they handle the situation. We will collect my mother-in-law ourselves because it's obvious that the discharge team and social workers haven't got a clue. On the positive side we have no complaints of her care by the nursing staff.
Visited Geriatric Medicine on February 2023
Review titled Barnsley Hospital
Replied on 20 February 2023
We're very sorry to hear about your experience. Please talk to our Patient Advice and Complaints team. They will support you if you wish to make a complaint or leave feedback about the hospital. You can call the team on 01226 432 330 or email barnsleypals@nhs.net. Kind Regards Barnsley Hospital
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Review titled Thoroughly looked after
by Jennings15 - Posted on 21 February 2023
My dad had a replacement knee replaced as it was infected. He ended up staying on for 6 days after the procedure. I cannot praise the staff on this ward enough. My dad was thoroughly looked after and every need he had was seen to. Lovely staff and an excellent ward. Cannot thank them enough.
Visited February 2023
Provided by Care opinion
Review titled Barnsley Hospital
Replied on 22 February 2023
Thank you for taking the time to leave a review. We are delighted that you have had a positive experience and we will pass on these comments to the relevant staff. Kind regards, Barnsley Hospital
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Review titled Great service amongst an nhs crisis
Rated 5 stars out of 5
by Liesel - Posted on 05 January 2023
My son had a allergic reaction to something and I had to take him to Children's a&e. I really cannot fault the service received. Everyone from the receptionist, to the nurses, cleaners and doctors were extremely helpful and always friendly. They made sure my little one had toys to play with in our cubicle, they made sure he got a snack after a long waiting period, offered me something to drink and were very helpful and friendly whenever I saw someone or had questions. I was so grateful to the staff from yesterday.
Visited Accident and emergency services on January 2023
Review titled Barnsley Hospital
Replied on 05 January 2023
Thank you for taking the time to leave a review. We are delighted that you have had a positive experience and we will pass on these comments to the relevant staff. Kind regards, Barnsley Hospital
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Review titled Excel lent service
Rated 5 stars out of 5
by Maria - Posted on 13 January 2023
Excellent service,waiting time is like 2.min. Excellent nurse and a Dr we meet. Explaining us well they finally treated are son well .
Visited Children's & Adolescent Services on January 2023
Review titled Barnsley Hospital
Replied on 13 January 2023
Thank you for taking the time to leave a review. We are delighted that you have had a positive experience and we will pass on these comments to the relevant staff. Kind regards, Barnsley Hospital
Information supplied by Barnsley Hospital NHS Foundation Trust