Arrowe Park Hospital
Arrowe Park Road, Upton, Wirral, Merseyside, CH49 5PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor
Rated 3 stars out of 5
by Philip Kneale - Posted on 29 January 2024
I had a sharp pain in my chest that came out of know ware in view of my age 77 i rang an ambulance i was surprised it took 45 minutes to arrive paramedics were excellent got to a + e the staff were very kind but i was there for over 8 hrs there was one result to come that was a retest but would take another hour plus i couldn't wait any longer. i should think this would go back to my GP.
Visited Accident and emergency services on January 2024
Arrowe Park Hospital has not yet replied.
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Review titled Excellent A&E
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
Excellent staff, care given and very well organised couldn’t fault our experience The Countess of Chester A&E needs to take note how Arrow Parks run their A&E department.
Visited Accident and emergency services on January 2024
Arrowe Park Hospital has not yet replied.
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Review titled Good staff
Rated 3 stars out of 5
by Philip Kneale - Posted on 29 January 2024
I was rushed to a and e after i developed chest pains i can not fault the staff they were very kind to me. but i was there for eight and half hours a long time ,but there had been a major crash by Asda and the hospital looked as if it was running at maximum capacity
Visited Accident and emergency services on January 2024
Arrowe Park Hospital has not yet replied.
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Review titled Fobbed off again
Rated 2 stars out of 5
by Russ - Posted on 22 January 2024
I waited since June 23 for a consultant appointment here re nerve pain issue with my neck. I saw the back specialist and despite an excellent assessment was referred for an MRI scan. This took another Month and then afterwards another 3 weeks for follow up, was told nothing could be done surgically so only option was another referral at private clinic for a pain relieving injection. It's now Jan 22nd and I have not been seen. So 7 Months since seeing my GP am have not had any treatment. Considering I have paid £1855 national insurance since June 23, of which some has to have been for the NHS, I am not exactly impressed. The words "lost in the system" come to mind. I would have been better off paying for private treatment because I have had none yet. I guess there are thousands of other people who are in a worse state than me, getting seen quicker.
Visited Pain Management on January 2024
Arrowe Park Hospital has not yet replied.
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Review titled Sympathetic caring staff showing Excellent care
Rated 5 stars out of 5
by Anne Carr - Posted on 28 March 2024
I was accompanying my mother who was 83 years of age and was admitted with delirium . It was reassuring to have such excellent assessment and care by all the team at the A and E department . This followed through to majors and the elderly assessment ward and finally ward 25. The whole multidisciplinary team were excellent.All the team were caring especially the nurses. She went on to have a good recovery and is at home with her family at the moment. This weekend was particularly busy as the young doctors were on strike. This did not impact my mother’s care and treatment . Thank you all so much with grateful thanks from my mother and family . You all do an excellent job of care .
Visited Dementia Services on January 2024
Arrowe Park Hospital has not yet replied.
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Review titled Poor Standards - Is the wfh Culture a reason for this?
Rated 3 stars out of 5
by Anonymous - Posted on 02 February 2024
I find it hard to believe that on two instances, today 02/02/2024 and last Friday my attempts to make contact by telephone, with specific departments at Arrowe Park Hospital have been to no avail. This being despite the continual information that my call is very important to you, and that my call will answered in the order in which it was received. I am time and again told of the importance of my call and to hold whilst you transfer (again) the call, to the next available representative. Being in my eighty-first year a can recall the days of telephone operators - and the efficiency and speed, they were able to route your call to where it could be handled in a similar manner. I am currently hanging up my call 01.06.48hrs. In a few words, the service is Not Fit For Purpose.
Visited Cardiology on January 2024
Arrowe Park Hospital has not yet replied.
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Review titled No words
Rated 1 star out of 5
by Jo Adams - Posted on 14 June 2024
My mum was brought in by Paramedics/Ambulance and we both spent 10+ hours in the corridor on a Trolley. . Nothing moved until morning . It was heartbreaking to see my mum and others deteriorate with no care. I believe my mum developed sepsis due to a minor water infection whilst waiting
Visited Accident and emergency services on December 2023
Arrowe Park Hospital has not yet replied.
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Review titled Fast, efficient & friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2023
Visited the DVT clinic today. I had seen GP the night before & he was able to secure a scan & clinic appointment for 1st thing the following day. I was treated with care, & compassion at the clinic. As I was to be put on medication everything was explained well. The nurse arranged a follow up call in 6 days to see how I was coping on the meds. I was also told I could ring the clinic any time, 8- 6.30, if I had any concerns or questions. I felt I wasn't just another patient. Thank you.
Visited Don't know on December 2023
Arrowe Park Hospital has not yet replied.
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Review titled Great service.
Rated 5 stars out of 5
by JanC - Posted on 20 December 2023
I visited accident and emergency department. It was an efficient service from start to finish. It was very well organised. There was a gent helping you to get seated so the waiting room was well organised. I was treated quickly. The staff were happy and friendly. All in all it was a quick efficient service with great staff.
Visited Accident and emergency services on December 2023
Arrowe Park Hospital has not yet replied.
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Review titled Above and behond
Rated 5 stars out of 5
by Anthony lewis - Posted on 05 October 2023
After an operation to remove a lump from my kidney my fitness level to have the op was not were it should be my consultant to me I needed to do it before the op I did some exercise but not enough so I had problems with my oxygen lol taken to icu and I was fortunate to me some of the most professional and dedicated people who cared for me I could wish to meet for 5 days and all that needed to be done carnt thank them enough all in the theater staff to ward 14 staff I fell lucky because of my actions prior to the op to still be here so listen to them they tell you for your heath carnt blame them when things go wrong cos you don't so thank you again all involved for my care
Visited Intensive Care on October 2023
Arrowe Park Hospital has not yet replied.
Information supplied by Wirral University Teaching Hospital NHS Foundation Trust