Alexandra Hospital
Woodrow Drive, Redditch, Worcestershire, B98 7UBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor aftercare
Rated 3 stars out of 5
by Anonymous - Posted on 17 January 2024
After having a biopsy done in Jan 2023 due to prostrate issues, it took over 7 weeks to get the results back. I was finally diagnosed with a large prostrate and advised the consultant would contact me in October to discuss the findings. This was then cancelled and put back to January 16th. After receiving texts not to miss the phone consultation appointment, I had a text on the 15th to say the consultant appointment was cancelled. I then had to contact the hospital to find out why and was told another appointment would be arranged. On the 16th I had a text to say not to miss the appointment, but if the appointment was already cancelled, to ignore the text?! Since having the results back in March, there has been a complete lack of aftercare and as there are constant adverts about prostrate cancer and knowing a childhood friend is dying from it, it is worrying. You never know though, I may one day get to speak to a consultant, but I wont hold my breath.
Visited Urology on January 2024
Review titled Alexandra Hospital
Replied on 23 January 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 81287.
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Review titled Excellent service in A&E
Rated 5 stars out of 5
by Lyn James - Posted on 31 January 2024
Shout out to the excellent care and attention shown to my mom yesterday in the whole of the A&E department following a fall outside school hurting the whole of her left side and being unable to weight bear. She was seen and sent to X-ray very quickly and all of the staff took great care to make sure she was kept as comfortable as possible. We absolutely appreciate how very hard they all work and the pressure the staff are under, thank you to the whole team from both my mom and myself, you are all amazing
Visited Accident and emergency services on January 2024
Review titled Alexandra Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Grateful
Rated 5 stars out of 5
by Natalie Taylor - Posted on 19 January 2024
We presented at the A&E department after phoning 111 with our 2 year old who was experiencing a temperature, elevated heart rate and shallow breathing. Reception staff were fantastic upon arrival. We were triaged immediately by a lovely Sister who was very accommodating for our unwell toddler. We went straight through to resus where all staff were incredible in providing support to us and keeping us updated with results and time scales. The atmosphere was calm and staff were very friendly and made us feel at ease. Thank you for providing such a caring, nurturing and prompt response to us as family. We really appreciate everything you've done for us today.
Visited Don't know on January 2024
Review titled Alexandra Hospital
Replied on 23 January 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Excellent Care
Rated 5 stars out of 5
by Pam Oldfield - Posted on 07 January 2024
I was looked after in ward 16 following a total knee replacement. The whole experience was so much better than I could have hoped and I would like to say thank you to all the excellent staff. I was contacted by occupational health prior to surgery, had a very efficient pre op appointment and now have a physio appointment arranged. Superb service. Thank you NHS
Visited Orthopaedics on December 2023
Review titled Alexandra Hospital
Replied on 08 January 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled A truly wonderful hospital.
Rated 5 stars out of 5
by john Lewnes - Posted on 09 January 2024
Attended the x ray unit, staff were caring, attentive, and very competent. Nothing was too much trouble the whole procedure was completed with the minimum of fuss and trouble. I was not looking forward to the procedure but the team made me fully at ease and I need not have concerned myself.
Visited General Medicine on December 2023
Review titled Alexandra Hospital
Replied on 10 January 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Urology Intervention Centre.
Rated 5 stars out of 5
by Tim Lowe - Posted on 22 November 2023
The entire team were caring, efficient and professional. I was very impressed and would like to thank them for their dedication.
Visited Urology on November 2023
Review titled Alexandra Hospital
Replied on 27 November 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Friendly and highly professional service.
Rated 5 stars out of 5
by Dave - Posted on 02 February 2024
My wife underwent a hip replacement on 30th, November 2023 at Alexandra Hospital. The Consultant was highly professional explaining everything about the procedure and following the operation my wife is out of pain and recovering well. We could not have asked for a better service and the nursing staff were extremely kind and caring.
Visited Orthopaedics on November 2023
Review titled Alexandra Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Outstanding care from all radiology staff.
Rated 5 stars out of 5
by Paul Chapman - Posted on 07 November 2023
Staff doing CT scans were excptional, professional kind went out of their way to make the whole experience as easy as possible. Facilities poor, dark dismal everywhere looks old and tired!!! ooo
Visited Gastrointestinal and Liver services on November 2023
Review titled Alexandra Hospital
Replied on 13 November 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2023
Long waiting times with every review clinic. Appalled that no one is taking initiative that with all data existing on waiting times to take measures to establish a continuous flow of service and prevent patients dissatisfaction and staff burn out. In this new age of working why NHS aid not evolving still stuck with traditional management ways to run service . Respect your patients time and identify your bottlenecks as that’s taking NHS down. Listen to feedback and improvise, identify the areas and learn new way of working. To be customer centric put customer at centre and that will also stop burn out of your staff and increase your retention rate.
Visited Orthopaedics on October 2023
Review titled Alexandra Hospital
Replied on 13 November 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; if you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 78993.
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Review titled excellent practice
Rated 5 stars out of 5
by Sally - Posted on 03 August 2023
From my arrival to a&e i was kept informed by staff about my condition i was offered plenty of warm and cold drinks. my bed area was clean. the staff were very professional in there manner, approach and how they were presented in their uniforms. they all introduced themselves. the care i received from the nursing and medical staff was exemplary. the team worked well together and were polite with each other. this is an area that any health professionals would wish to work in from what i could see from my short stay. well done to all the team in a&e i base this review on working as a ward manager and working for the nhs in a number of settings for 46 years .
Visited Accident and emergency services on August 2023
Review titled Alexandra Hospital
Replied on 09 August 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
Information supplied by Worcestershire Acute Hospitals NHS Trust