Airedale General Hospital
Skipton Road, Steeton, Keighley, West Yorkshire, BD20 6TDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic staff
Rated 5 stars out of 5
by Nicola - Posted on 25 October 2024
The breast clinic staff were amazing. So professional and thorough, but took time to explain everything that was going to happen, all whilst comforting me and keeping me calm. Could not have asked for more. Thank you so much to all the staff on the ward, your care and compassion did not go unnoticed.
Visited Breast cancer services on October 2024
Review titled Airedale General Hospital
Replied on 30 October 2024
Dear Nicola Thank you for sharing your positive feedback with us. I am pleased that you found our staff to be professional, caring and compassionate, and that everything was explained to you ensuring that you felt calm throughout. I will ensure that the staff are made aware of your kind words and appreciation. Janine Ashton Patient Experience Officer
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Review titled Excellent experience
Rated 5 stars out of 5
by David Roberts - Posted on 10 October 2024
Had colonoscopy 8 oct 2024. All the staff were first class. I have no hesitation in saying that the procedure was very professional throughout and l was made to feel comfortable at all times. Many thanks to all the staff in the endoscopy unit.
Visited Diagnostic Endoscopy on October 2024
Review titled Airedale General Hospital
Replied on 24 October 2024
Dear David Thank you for sharing your positive feedback with us. I am pleased that you found our staff to be professional throughout and that you were made to feel comfortable. I will ensure that the staff are made aware of your kind words of appreciation. Janine Ashton Patient Experience Officer
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Review titled Excellent Service from A&E
Rated 5 stars out of 5
by Jo de Groot - Posted on 11 September 2024
Broke my leg and went to minors where the staff got me xrayed and transferred to minors in less than 2 hours. They couldn’t have been kinder and minors Dr came to check on me in majors. Nursing staff in majors were fantastic. Back slab on loads of information and kindness itself. Thank you to the nursing team. 🙏 sorry review won’t let me leave names. I tired haha
Visited Accident and emergency services on September 2024
Review titled Airedale General Hospital
Replied on 03 October 2024
Dear Jo Thank you for sharing your positive feedback with us. I am pleased to read that you found the nursing staff to be fantastic and that you were provided lots of support and information. I will share your appreciation with the nursing and medical teams in the Emergency Department. I hope that you are feeling better and your leg is on the mend. Janine Ashton Patient Experience Officer
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Review titled Can't fault at all. A credit to the NHS
Rated 5 stars out of 5
by Kelly H - Posted on 24 September 2024
Recently been to airedale hospital with our 1 year old who was struggling to breath. We rang 101 who sent ur straight to airedale... we waited for 5 mins when we got there. Seen triage then moved straight into a&e for observation. The doctors and nurses were amazing. The doctor with blue eyes was the nicest person and helped our son very fast and always talked us through what was happening. A true credit to airedale. We were then moved on to the children's ward quickly with no messing and had us settled and comfortable as soon as we got there. Children's ward cannot do enough for you. What an absolute amazing team. What started off as a scary ordeal turned into quite a relaxed one. This review really doesn't do justice for both a&e and children's ward. Just cannot put into words what a credit they all are. Thank you all so much.
Visited Accident and emergency services on September 2024
Review titled Airedale General Hospital
Replied on 03 October 2024
Dear Kelly Thank you for sharing your positive feedback with us. I am pleased that your 1 year old was seen so quickly and efficiently in our Emergency Department, and that our staff kept you informed throughout. It is lovely to read that the support you received on ward 17 made your experience much easier and that you found the team amazing. I will ensure that both of the teams are made aware of your appreciation. I wish you and your family well. Janine Ashton Patient Experience Officer
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Review titled Amazing hospital
Rated 5 stars out of 5
by Nichola Bowland - Posted on 05 October 2024
I had my son at Airedale in July,I had to go in a few days before having him due to complications,from the beginning of my stay until the end which was 8 days later all the staff were amazing,the care I received was outstanding,every single nurse doctor midwive catering staff and everybody else a massive thank you for looking after me and my baby so well,I missed you all when I got home 😂 I had extra scans and visits through my pregnancy and again all staff were superb and really helped me with decision making and putting my mind at ease,so again thank you so so much ❤️❤️
Visited Maternity services on July 2024
Review titled Airedale General Hospital
Replied on 24 October 2024
Dear Nicola Congratulations of the birth of your son. I am pleased that your stay at Airedale Hospital was so positive and that you felt supported throughout and that the care that you received was outstanding. I will ensure that the staff in maternity and in the catering department are made aware of your kind words of appreciation. I wish you all the best Janine Ashton Patient Experience Officer
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Review titled MRI Department - Awful Treatment by 1 person
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2024
This review is purely based on the treatment by one person - I would like to make it clear the other members of staff were lovely but this one person was enough to ruin it all. I had major back/spinal surgery 3 weeks ago and was rushed to A&E via ambulance as I was stuck in bed screaming unable to move. I was sent for a standard MRI so they could see what they were dealing with - I was dosed up on all the painkillers they could but when they tried to Pat Slide me, the pain was made worse and I had a massive pain spasm and they had to stop. The lovely staff put the beds side by side and I slowly slide across to the bed to travel. When I got there I was left in a corridor for a short time and knocked slightly which made the pain worse. When I was taken to the MRI room, there were 3 people there who said they would Pat Slide me across - I explained what happened when they tried that in A&E and said I was worried if I got another pain spasm I may not be able to lay still in the MRI machine. When I said this, one of the ladies rolled her eyes and was huffing and puffing as I was moving across, I was crying in pain but I was moving and she was visibly annoyed that I was taking so long. I apologised numerous times I was in so much pain and slow. I managed to lay still and complete the MRI. I got off the MRI table in the same way but the easiest way for me and pain I was experiencing. When it was finished I was dumped in the corridor again but this time for quite a while. I was knocked / pushed in to the wall 3 times by different people, each time causing me a massive pain spasm resulting in tears. A lovely member of staff came over to comfort me and see how I was and if she could help me in any way, I explained how people kept bashing the bed and causing me pain. The lady from the MRI room walked past and said… ‘Just leave that one, ignore her, she’s been like that since she got here she won’t stop crying’ I have ME/CFS which I was wearing a lanyard for along with a sunflower badge, I have anxiety around medical appointments/procedures and I was I a lot of pain. To be treated like that by a member of staff in a public setting where other staff members and patients could hear was so upsetting. The lady who was there to help me visibly felt awkward and it must have been a hard position to be in. I was shortly after picked up by porters who asked why I was so upset - I explained what happened and they said she’s always like that, she’s got away with it for years with both patients and staff. I was really disappointed in the overall treatment and it gave me extreme anxiety before I had to go for a second MRI the day after and resulted in me having a panic attack as I was scared to see her again They told me what they thought her name was and I have a description of what she looks like that I am willing to share if someone would like to contact me privately rather than calling an individual out on here.
Visited Don't know on July 2024
Review titled Airedale General Hospital
Replied on 24 July 2024
Dear Patient Thank you for sharing your experience with us. I am sorry for the distress that this incident has caused you and I would ask that you contact our Patient Advice and Liaison Service (PALS) on 01535 294019 quoting reference PA24-1603 to allow us to investigate this further. Janine Ashton Patient Experience Officer
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Review titled Excellent care and support
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
From my initial diagnosis through to scans and eventual surgery. I have had a very positive experience. The care I have received has been second to none. The staff have been amazing, kind, considerate and caring. Thank you to everyone who I came into touch with and the people I did not see, but worked behind the scenes.
Visited General Surgery on June 2024
Review titled Airedale General Hospital
Replied on 10 July 2024
Dear patient Thank you for sharing your positive feedback with us. I am pleased that you have received good care and that you found our staff to be amazing, kind, considerate and caring. I will share your appreciation with the teams involved in your care. Janine Ashton Patient Experience Officer
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Review titled Great treatment.
Rated 5 stars out of 5
by Heather - Posted on 14 June 2024
I have had breast surgery twice in six weeks recently. On both occasions the level of care and treatment was fantastic. The surgeon is very skilled and very caring. I felt extremely reassured and confident about procedures and the details I needed to know. All the staff have been wonderful and professionally caring. I do thank everyone that I have met. The ward (20) is a relaxed and comfortable environment. I feel very well in my recovery. Best wishes to all.
Visited Breast Surgery on June 2024
Review titled Airedale General Hospital
Replied on 19 June 2024
Dear Heather Thank you for sharing your feedback with us, it is heartwarming to read that the level of care and treatment that you received was fantastic. I am pleased that our staff were able to reassure you, and that you had such high confidence in the surgeon and the team. I will ensure that the team are made aware of your kind words and appreciation. I wish you well in your ongoing recovery. Janine Ashton Patient Experience Officer
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Review titled Amazing hospital
Rated 5 stars out of 5
by Susan plant - Posted on 11 June 2024
From me first arriving on Saturday morning to leaving today Thursday couldn’t have asked for better care , Staff are just amazing and explained all that was going on. Hospital was spotless clean
Visited Don't know on June 2024
Review titled Airedale General Hospital
Replied on 12 June 2024
Dear Susan Thank you for sharing your positive feedback with us. I am pleased to read that you couldn't have asked for better care and that you found our staff amazing, and that our hospital was spotlessly clean. Janine Ashton Patient Experience Officer
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Review titled Wouldn't waste your time
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2024
Took too long to be triaged, was told would be seen quickly. I was not. I'd class the reason I were there as urgent, apparently chance of going fully blind isn't urgent enough. Waited for hours, discharged myself, going to see how Bradford A and E is instead.
Visited Accident and emergency services on May 2024
Review titled Airedale General Hospital
Replied on 08 May 2024
Dear patient Thank you for sharing your feedback with us and I am sorry that you had a unsatisfactory experience and an extended wait in the Emergency Department at Airedale NHS Foundation Trust. I will share your feedback with the team for their reflection. If you would like the opportunity to discuss your experience with us in greater detail, we would encourage you to contact our Patient Advice and Complaint team on 01535 294019 or via anhsft.patientadvice@nhs.net Janine Ashton Patient Experience Officer
Information supplied by Airedale NHS Foundation Trust