Aintree University Hospital
Aintree University Hospital, Lower Lane, Liverpool, Merseyside, L9 7ALContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Professional and caring service
Rated 5 stars out of 5
by GERARD JENNINGS - Posted on 01 October 2024
I recently had the joy of undergoing a colonoscopy. Whilst this is generally not the most comfortable and dignified of examinations, it was made so much easier by the incredibly professional and caring staff. From reception through pre-examination, to the amazing doctor and nurses who performed the procedure, and onto the wonderful recovery nurses I cannot think of any way that they could have improved my experience. I hope we never take our N.h.s. for granted, because it is the individuals who constantly go above and beyond who make it work. If you have a colonoscopy in your diary I can tell you this: do not to worry, do not feel embarrassed, do not fear pain and discomfort. Everything is going to be Ok. You are lucky to be in the care of these truly amazing individuals who will take you through every step in a calm, professional and caring manner. Whatever they are paid is not enough, but then again there isnt enough money in the world to compensate for their warm and comforting empathy. I thank you all from the bottom of my heart. Thank you.
Visited Don't know on September 2024
Aintree University Hospital has not yet replied.
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Review titled Outstanding
Rated 5 stars out of 5
by Lynnekelly - Posted on 29 August 2024
I was on ward 15 room 5 my stay there was outstanding the care I received was done with care and dignity,the staff was amazing from house cleaning, to kitchen staff, and hca's and nurses,doctors went above and beyond to make me feel comfortable and happy with my week stay, they were all happy with their job rolls nothing was to much for them, they kept on top of infection control,always wiping tables ect.also if I had any concerns they would take the time to explain to me everything I had asked,and made my stay easy.
Visited Gastrointestinal and Liver services on August 2024
Aintree University Hospital has not yet replied.
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Review titled Amazing people!
Rated 5 stars out of 5
by Karen Horrocks - Posted on 17 July 2024
Our mother suffered a stroke on 15/07/24 and was taken by ambulance to the stroke unit at Aintree. The staff were waiting for her on arrival and were calm and clear with what was happening. my husband waited a short period in the family room, with a lovely porter called (who is a big Liverpool fan), who kept my husband calm and distracted, before being updated by a lovely nurse (with great taste in handbags ! - I'm hoping she will know who she is) and were then able to sit with her and calm her down as she was so scared. The nurses were chatting with our Mum and explaining what they were doing even though she was struggling to speak. They showed her such kindness and respect and made her and us feel at ease. Our Mum said she 'felt safe' there. We met with the consultant who again was clear and kind and arranged an immediate transfer to Walton Neuro. The nurse (with her grandparents tattoo) and porter accompanied us there and continued the care and compassion they had already shown. This was a scary time for us all, but was made so much easier by these amazing staff. People have a lot to say about the NHS, often negative, but it's not often I've been so impressed. So sorry I don't recall the names but hoping this gets through to the right people and they recognise themselves from my clues! - Thankyou, for the care and respect you showed us and Mum during this awful time.
Visited Stroke on July 2024
Aintree University Hospital has not yet replied.
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Review titled Worst experience possible
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2024
I was in 2 different hospitals before being transferred to aintree with tonsillitis witch is possible to be sepsis I was in agony and promised a bed and help , after 19 hours I had some observation, now I completely understand that they are understaffed and overworked but to wait 10 hours in the waiting room when I was promised a bed to then wait another 6 hours for some pain relief then to be ignored for another 14 hours just to be told I can go home when I was supposed to be having a surgery is completely wrong they did no checks before kicking me out I felt so uncomfortable I havnt eat drank or slept in over 24 hours and just to send me home because they couldn’t be bothered to do there job , disgusting treatment
Visited Accident and emergency services on June 2024
Aintree University Hospital has not yet replied.
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Review titled Excellent staff
Rated 1 star out of 5
by June - Posted on 11 June 2024
I was at the Elective care for a Gastroscopy, the staff are absolutely lovely and professional. They put you at ease, and the team where absolutely amazing ,making a uncomfortable procedure a lot easier with their professionalism.
Visited Gastrointestinal and Liver services on June 2024
Aintree University Hospital has not yet replied.
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Review titled Great staff
Rated 5 stars out of 5
by Janet Davies - Posted on 26 May 2024
I stayed on the SAU for 4 days the staff were extremely helpful and caring the couldn't do enough forme and I was very grateful for the great experience they gave me x
Visited Emergency Abdominal Surgery on May 2024
Aintree University Hospital has not yet replied.
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Review titled Specialist Consultant .
Rated 4 stars out of 5
by Anonymous - Posted on 23 June 2024
Let down by poor inconsistent nursing practice. Maybe,because I was there over a weekend and most of the staff seemed to be agency, but I felt unsafe and frankly could not wait to leave. On the day of my operation my husband was left waiting for news that I was out of surgery and OK, by the ward I was supposed to be going to. As it turned out I was taken to a different ward and my husband was not contacted to inform him of this. It caused some anxiety for him and my family.He was told that I would be staying on ward 28 until the following day as it was too late to move me by then.I was not aware of any of this until my husband finally found me and explained what had happened.The next morning I spent wondering when I was going to move to the other ward. Later that morning I asked the staff nurse when I was moving. He was extremely rude to me and asked me why I thought I was moving? I told him what had I been told. He responded very coldly, well you wiĺ not not be moving, you are in my charge and you are staying here." He was very hostile and implied I was demanding special treatment because I was from the Isle of Man, where we all had private planes, his words not mine. I was deeply shocked by his hostility.After that I felt very uncomfortable. Treatment I did not expect to receive following major surgery with a cancer diagnoses. From then on I counted the hours down to when I could leave and go home. An example of poor nursing was having to remind nursing staff not to put the thermometer in my operated ear every time. Having to beg to have my catheter removed so I could go and wash and change out of my operating gown, the same with having my canula removed as I no longer needed it. Normally after this operation I would have gone home the next day, but the consultant prefers patients who live some distance away to stay in longer in case of any complications. It was my preference to stay fairly active and not bed bound. My overall feeling was the ward was run for the benefit of the staff more than the patients.
Visited Ear, Nose & Throat on May 2024
Aintree University Hospital has not yet replied.
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Review titled Best care and professionalism
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
From receptionist nurses taking history ,so very very helpful kind consultant exceptional and nurses in theatre and recovery so friendly professional and extreme kind ,even as leaving nurse from theatre said goodbye and my name ,I noticed how very busy endoscopy unit was.Consultant and every nurse I came into contact with made my visit the very best they could thank you all so much as I do find it quite stressful ,so thank you all
Visited Diagnostic Endoscopy on April 2024
Aintree University Hospital has not yet replied.
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Review titled Weight Loss Team is Ironically Lazy
Rated 2 stars out of 5
by Paula - Posted on 29 April 2024
I received a letter to make an appointment with the team, upon calling I was asked to "call back in 15 minutes" as they were "inundated" with calls. I then called back 15 minutes later, only to be told I couldn't make an appointment as they'd all gone home; barely even 4pm. Surely having staff deal with phone calls would be more efficient than having them tell patients to call back in a few minutes, especially when they know full well they won't be there to answer.
Visited Weight loss services on April 2024
Aintree University Hospital has not yet replied.
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Review titled Great medical service
Rated 5 stars out of 5
by Chris mckeown - Posted on 15 April 2024
I attended a Saturday clinic on 13/4/2024 at ENT the service was fantastic until I went to get medication that had been prescribed to me. On arrival at the pharmacy to my surprise and many other people standing around who had also been prescribed medication from various clinics it was closed. I was informed but the reception on ENT that the pharmacy was open. If the nhs are going to put on extra clinics to get the back log down as my appointment was a referral made in 2022 but my GP please take into consideration that all the patients seen over the weekend if prescribed any medications now have to go back to the hospital again which is unnecessary and inconvenient both for patients and hospital staff.
Visited Pharmacy available on-site on April 2024
Aintree University Hospital has not yet replied.
Information supplied by Liverpool University Hospitals NHS Foundation Trust