Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Super service at urgent care
Rated 5 stars out of 5
by Lotta - Posted on 26 August 2024
My young daughter and I visited Addenbrooke's A&E/Urgent Care yesterday, and would like to thank all the kind staff involved. It took us 40 minutes from arriving at A&E to leaving Clinic 9 with the appropriate medication. Despite the overflowing waiting rooms we got seen very quickly, and the nurses, receptionist and doctor were all extremely patient and helpful. Thank you!
Visited Accident and emergency services on August 2024
Addenbrooke's has not yet replied.
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Review titled Superb service second to none. 5 Stars for Clinic 6
Rated 5 stars out of 5
by Langley's - Posted on 30 August 2024
We have been up and down to Addenbrookes hospital for a few months/years with my son, today he got discharged. Dr K and his team not only diagnosed him and looked after him but also supported us as a family throughout the process. I'm going to miss Dr K most of all his smiling welcoming face and cant thank him enough for not only sorting my boy out but for also putting up with me (Mum),I'm sure he will know who I am... I'm only a phone call away if you need me. Best Wishes.
Visited Cardiology on August 2024
Addenbrooke's has not yet replied.
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Review titled A wonderful lady
Rated 4 stars out of 5
by Laura - Posted on 16 July 2024
I arrived at A&E after my fiancé was airlifted following a car crash. I was shaking and not in a good way, not knowing what condition he was in. The queue was super long and the waiting room was packed but the lady on the reception desk stood up and gave me a hug. She was rushed off her feet and didn’t have to do anything other than tell me where abouts to go. This meant so much to me as I was on my own and I will always be grateful for that small act of kindness. Thank you x
Visited Accident and emergency services on July 2024
Review titled Addenbrooke's
Replied on 26 July 2024
Dear Laura Thank you for taking the time to express your appreciation of the receptionist who was so kind to you when you visited A&E looking for your fiance. I have been able to share your thanks with our receptionist who was touched you took the time to post a comment. We wish your fiance a speedy recovery and thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled reassured after consultation
Rated 5 stars out of 5
by Christopher Tranter - Posted on 12 May 2024
Although the outcome of the consultation was far worse than feared I was totally reassured by the consultant and his team as to the procedure and the likely outcome .totally professional throughout .
Visited Plastic surgery on May 2024
Review titled Addenbrooke's
Replied on 30 May 2024
Dear Christopher Tranter Thank you for taking the time to share your appreciation of the professional team caring for you at this difficult time, it is much appreciated. If there is a particular team, or ward, to which you would like us to send your appreciation please contact the Patient Advice and Liaison Service (PALS) at cuh.pals@nhs.net. Thank you once again. Patient Experience Department cuh.pals@nhs.net
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
My mum came into hospital for a breast removal. The doctors x nurses looked after my mum x us the family. The mail nurse couldn't praise him enough what kindness, helpful ness during my mum operation put us and mum at ease. The male nurse on the day had so much patience and kindness
Visited Day treatment services on May 2024
Review titled Addenbrooke's
Replied on 30 May 2024
Dear Anonymous Thank you for taking the time to express your appreciation for the patient and kind service your Mum received during her recent breast surgery. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Endoscopy Department - Disappointing Communication
Rated 5 stars out of 5
by Neil McCombie - Posted on 14 May 2024
Having escorted my Wife for her routine post bowel cancer endoscopy and being informed that I cannot wait in the waiting room (Totally understand) I left my mobile number with reception awaiting a call when the procedure was complete. Three hours past without a call, so I returned to the clinic to find that my Wife's procedure had been completed an hour earlier. I was told that my phone went straight to voice mail on asking why I hadn't been called. This seemed to be a common issue today (14th May) as another person was also querying why she hadn't been called to meet her Sister. There must be an issue with phone signal within this department as I never left the building for the whole three hours waiting. To add to my Wife's distress she was not permitted to leave the department without me being present when she was clearly coherent. On a positive note my Wife remarked that the nurses and doctor carrying out her procedure were very professional, caring, understanding and excellent at what they do. This break down in communication upset and distressed my Wife and angered myself when I should be thankful (And I am) for all the help and support you've given us over the last 11 years. There most be another way to contact the responsible person using the free NHS WiFi or a pager as I did not receive a call or voice message on my phone.
Visited Don't know on May 2024
Review titled Addenbrooke's
Replied on 30 May 2024
Dear Neil McCombie Thank you for taking the time to share your experience in the Endoscopy department. I am sorry to read about the communication breakdown that you experienced with the reception following your wife's procedure. I will share your feedback with the Endoscopy team so that they can look into this. If you would like a formal response from our Patient Advice and Liaison Service please telephone on 01223 216756 or email cuh.pals@nhs.net . Thank you again for alerting us to this issue. Patient Experience Department cuh.pals@nhs.net
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Review titled Amazing visit!
Rated 5 stars out of 5
by Stephen, Steve - Posted on 15 April 2024
Thanks to (so sorry I can't mention name's 😏) for a really amazing and great humouring time. Had to do an exertion test for lungs. I was a bit nervous before going in, but they made it so much better, I had forgot about being nervous. The blood taken from the ear lobe was also totally painless. Doing the 13 flights of stairs of car park one after might not of been such a good idea, legs were a bit jelly again 😆. Couldn't fault them in any way. Thanks guys!
Visited Physiotherapy on April 2024
Review titled Addenbrooke's
Replied on 09 May 2024
Dear Steve Thank you for taking the time to express your appreciation for the staff in Lung Function who helped reassure you during your recent visit for an exertion test. Your lovely message will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Faultless from ambulance crew to plastic surgeon
Rated 5 stars out of 5
by Brigitte Heard - Posted on 14 April 2024
I had to call on the emergency services last night because of a gash to my leg. The crew checked everything & bandaged it so my husband could drive me in. It was a pretty horrendous wound & from the guy at the door fetching us a wheelchair, through triage, reception, staff in the waiting room to the nurses, doctors, porter, radiographers & finally, plastic surgeon, they were all absolutely brilliant. It was a busy Saturday night & obviously staff were under pressure, but everyone was professional & so caring. 10 out of 10 to them all. You were all fantastic & a huge ‘thank you’.
Visited Accident and emergency services on April 2024
Review titled Addenbrooke's
Replied on 09 May 2024
Dear Brigitte Heard Thank you for taking the time to let us know that you were treated so well by all our professional and caring staff from arrival at the ED through to the plastic surgeon. It is good to hear that you felt so supported and had such a smooth experience. Your kind words and thanks will be passed to the staff in the ED and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Helpful, supportive staff for MRI
Rated 5 stars out of 5
by Katie - Posted on 08 April 2024
I was booked in for an MRI today, which I was very nervous about. When I arrived at the clinic, unfortunately the machine I was booked for had broken. The staff were able to arrange for me to be booked into the MRI scanner at the Rosie, but let me know it could be a wait. At the Rosie MRI unit the friendly staff thought they may be able to see me sooner, and actually saw me within the next 45 minutes. Initially I thought I could not go through with the scan and panicked, but with reassurance and an eye mask I was able to complete the scan, which I need for a diagnosis. The kind staff spoke to me throughout to give me updates in the scanner. It was a very smooth experience given the challenges they faced today. I am very grateful for their flexibility and supportive attitude.
Visited Diagnostic Imaging on April 2024
Review titled Addenbrooke's
Replied on 09 May 2024
Dear Katie Thank you for taking the time to express your appreciation for the smooth experience you had and the flexible and supportive staff who helped you. Your kind words will be passed to the staff at the Rosie and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Horrible experience
Rated 2 stars out of 5
by Anonymous - Posted on 21 April 2024
My 22 months old kid had high temperature of 39 and above for more than 24h. And hoarse dry cough. I called 111 as it was Sunday and on hearing the cough they booked us an A and E appointment. We waited at Clinic 9 for 1h 30 mins to be seen. The Dr who saw us completely dismissed us saying that kids are always sick. She said we should throw our thermometers and let them fight the virus. She didn't check his temperature. We also recorded his cough as we were requested by another NHS Dr. She denied listening to that. Just checked his chest and that's it. If kids are sick always then there should be no pediatric Dr for general illness. What if a child has croupe or whopping cough. Dr can't refuse to hear patient's problems. We felt invalidated and patient's concerns were not listened to properly. The 111 staff on the other hand were very receptive and helpful and on their suggestion we went to AE.
Visited Accident and emergency services on April 2024
Review titled Addenbrooke's
Replied on 09 May 2024
Dear patient I am sorry to read your description of your interactions with staff when you brought your son to Clinic 9 and that you felt you were not listened to. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that you had such an unsatisfactory visit. Patient Experience Department cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust