Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Life saving
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2024
My daughter spent 18 weeks in this hospital across 6 different wards. She had 2 life saving neuro surgeries -an incredible amazing consultant who performed nothing short of a miracle. The after treatment in critical care Ward - these staff are second to none. Their attention to detail, willingness to explain and console families is unbelievable. I can’t believe the levels they go to to get everything right and save lives on a daily basis. High dependency unit was also the same - the staff were so welcoming, their encouragement for my daughter as she began recovering from a coma and working with her in such a kind way and considering all her needs. Neuro ward - the ward clerk and staff on here are truly amazing, going above and beyond in their jobs. Nothing was too much trouble, taking time to sit and help make menu choices, having a dance to music and trying to lift spirits where they can. Lots of connect 4 playing! assessment ward - management on here are fabulous. A really well run unit with great access to Occupational therapists who arrange therapy dog visits and art activities etc. Always there to listen to family’s needs as well as the patients. Good clear communication about next steps and access to rehab. A huge huge shout out to all the incredible security team also. They have worked so hard with my daughter to provide her some well needed safety during some distressing times. They really considered her as a person - her thoughts and feelings including watching many hours of love island and listening to her choice in music. You are all incredible and thank you! The psychiatry team - brilliant service, chaplaincy -so friendly and approachable, dietician - great advice given in a kind and caring manner. The specialist nursing team for neurology - these ladies go round and follow you to each ward and get to know all your ins and outs through every step of your hospital journey and beyond. They console, give advice and definitely give of their time 100%. So approachable and clear in their explanations- they are all for putting patients first and the inclusion of patients families. I don’t know how I could have done any of this without you ladies. Anyhow this is really a huge thank you to all the staff over the past 18 weeks that have helped not just my daughter but also myself and family through what has been an incredible journey. I appreciate all the different roles that work together to make this hospital so incredible. Thank you
Visited Neurosurgery on April 2024
Review titled Addenbrooke's
Replied on 22 August 2024
Dear Anonymous Thank you for taking the time to let us know about the care that your daughter and family received during her treatment earlier this year. It is wonderful to read of your good experiences from different staff and teams across the hospital and that you felt so well supported. Your kind words and thanks will be shared with those teams and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Waiting time
Rated 2 stars out of 5
by Jenny Chaplin - Posted on 06 April 2024
Referred to Orthopaedics as urgent for hip ops Feb 2023. Finally had pre op tests 3 weeks ago. Anaesthetist wanted me to have appointments with Prime clinic and an ECHO scan before op takes place. Appointment came for Prime, nothing for ECHO. Hospital rang 5th April to say Prime appointment Tuesday cancelled. Doctor wanted to see results of ECHO scan first. As no sign of ECHO appointment to date, yet another wait. How long this time.The physical and mental strain of waiting 15 months so far, is worrying.Struggling up and down stairs to use the bathroom is a nightmare.Yesterday I had to make 3 attempts to climb a step to get into my bedroom.How long before I can't do it? Hospital seems to think adding another 3 months on your waiting time is ok. It is not, particularly when you live alone, and pain and severely diminished mobility is involved.
Visited Orthopaedics on April 2024
Review titled Addenbrooke's
Replied on 09 May 2024
Dear Jenny Chaplin I am very sorry to read of the delays with your Prime and ECHO appointments and the increasing difficulties with your mobility. I can appreciate that this has been a very stressful time. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Patient Experience Department cuh.pals@nhs.net
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Review titled Amazing professionals!
Rated 5 stars out of 5
by Amelia - Posted on 11 June 2024
In February this year I was diagnosed with breast cancer following a routine mammogram at another breast unit in a different hospital. I asked to be referred to the Breast Unit at Addenbrookes for treatment and surgery. I cannot thank the staff at the Breast Unit enough for their kindness, care and professionalism. This unit epitomises what the NHS should aspire to in all hospitals. From the welcoming receptionists to the amazing consultant/surgeon who carried out my breast surgery as a day patient at Ely Hospital. All the staff I encountered made me feel that I mattered and I felt I received truly personalised and individualised care. I am an anxious patient and I will always be grateful for the wonderful care which I received.
Visited Breast cancer services on April 2024
Review titled Addenbrooke's
Replied on 22 August 2024
Dear Amelia Thank you for taking the time to express your appreciation for the kind, caring and professional service you received at the Addenbrooke's Breast Unit and the personalised care the staff were able to provide you with. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Simply Outstanding!
Rated 5 stars out of 5
by Jon Edgecombe - Posted on 29 March 2024
I found myself needing to attend the A&E department and was absolutely blown away by the kindness, professionalism, and efficiency of everyone that supported me. Despite it being busy there, they allowed me all the time I needed to understand my situation, and the treatment they determined was needed to fix me up! From my admission right through to discharge I felt supported and informed. I cannot express enough how grateful I am to all the Doctors, Nurses, and the entire team for their support.
Visited Accident and emergency services on March 2024
Review titled Addenbrooke's
Replied on 04 April 2024
Dear Jon Edgecombe Thank you for taking the time to let us know that you were treated kindly by staff in the A&E. It is good to hear that you were given lots of time and felt supported and informed. Your kind words and thanks will be passed to the staff in A&E and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I was very pleased with the practice. The most pleasant staff, excellent care. All procedures were at the highest levels.
Visited Paediatric Surgery on March 2024
Review titled Addenbrooke's
Replied on 25 March 2024
Dear Anonymous Thank you for taking the time to let us know that you were pleased with your care experience and that staff provided excellent care. If you are able to specify where exactly in the hospital you were treated, I would be very happy to share your feedback with the correct team(s). Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Moisturizer for severe pain?????
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
After an awful night of vomiting,pain and feeling like I'm being electrocuted was informed by an AE nurse that they would not run tests and I could not see a Dr but my skin was very dry and I should use a moisturizer😂.
Visited Accident and emergency services on March 2024
Review titled Addenbrooke's
Replied on 25 March 2024
Dear Anonymous I am sorry to read your description of your interactions with staff when you visited the A&E because you were unwell. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear about your poor experience in the A&E. Patient Experience Department cuh.pals@nhs.net
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Review titled Surgery
Rated 3 stars out of 5
by Anonymous - Posted on 20 March 2024
i was booked in for Surgery on the 19/3/24 I got there at 6am after traveling from Cambridgeshire with my dad I got ready after seeing the doctor and then at 8am got moved to a side room and waited and then at 10am I got told my surgery was Cancelled and i got to wait weeks for a new date I had to call my dad to drive 100 miles from Cambridgeshire to come and get me and this is the 2nd time I have had surgery cancelled Ist time was at Peterborough and it got cancelled there and moved to Addenbrookes
Visited Ear, Nose & Throat on March 2024
Review titled Addenbrooke's
Replied on 25 March 2024
Dear Anonymous I am very sorry to read that your surgery was cancelled when you came in for treatment. This must have been very upsetting and stressful for you and your family. If you would like the Patient Advice and Liaison Service to look into this for you, please contact them on 01223 216756 or email cuh.pals@nhs.net so that we can respond to you. Once again, I am very sorry that you had a disappointing poor experience. Patient Experience Department cuh.pals@nhs.net
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Review titled lies from staff on c8
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2024
My husband & I have been getting different reports of his progress & why his sodium isn't right & it's to do eith the bleeding of the brain he had. One nurse was really rude to me on the phone for asking about changes of my husband's progress .
Visited Neurology on March 2024
Review titled Addenbrooke's
Replied on 07 March 2024
Dear Anonymous Thank you for your feedback and I'm sorry that you felt there were some communication difficulties during your husband's admission. I contacted staff about your concerns and I understand they have spoken with you now about this. If you have any further concerns, please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into them in more detail and respond to you. Once again, I am sorry to hear that you had such an upsetting time. Patient Experience Department cuh.pals@nhs.net Thank you for
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Review titled Amazing service
Rated 5 stars out of 5
by Dee - Posted on 27 March 2024
My husband was referred to A&E due to a blood clot in his leg. From the moment we registered with reception he was given the most amazing treatment, by what can only be described as the friendliest, helpful staff, even though the department was extremely busy. Everything was explained to him in detail as to what to expect and what to do. Nothing was too much trouble. He was escorted to the different departments he needed to go to. He is now on medication and follow up treatment. Thank you Addenbrookes and all the NHS staff working there!
Visited Accident and emergency services on March 2024
Review titled Addenbrooke's
Replied on 04 April 2024
Dear Dee Thank you for taking the time to express your appreciation for the efficient and friendly service you received in A&E and the other departments your husband had to go to. Your kind words will be passed to the staff and will be much appreciated during this very busy time. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Professional in every way
Rated 5 stars out of 5
by Bob Stannett - Posted on 18 April 2024
A superb service was given all through the procedure from prior planning through to completion. Enabling me to maintain my self respect and dignity. I felt comfortable throughout. The fear of the unknown ( prostrate cancer radiotherapy and treatment) was totally put into its place and was unfounded for me through the professionalism of those that managed my illness and treatment.
Visited Prostate Cancer Service on February 2024
Review titled Addenbrooke's
Replied on 09 May 2024
Dear Bob Stannett Thank you for taking the time to express your appreciation for the professional service you received from our staff while undergoing radiotherapy and treatment, which enabled you to maintain your dignity. I will share your kind message with the staff and it will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust