Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First Class Service
Rated 5 stars out of 5
by Gordon Goodchild - Posted on 30 October 2022
I cannot speak too highly of the attention, kindness, and consideration I received on my visit to A & E two days ago. Every member of staff I encountered were first class putting me at ease despite the obvious pressures on all. The same comments apply to the urgent treatment centre which completed my assessment and treatment. I consider myself very fortunate to live so close to Addenbrookes hospital
Visited Accident and emergency services on October 2022
Review titled Addenbrooke's
Replied on 31 October 2022
Dear Mr Goodchild Thank you very much for taking the time to let us know that you were treated so well by staff at the Emergency Department and Urgent Treatment Centre. Your positive feedback will be passed to the staff and will be much appreciated. We hope you are on the road to recovery now, and thank you again. Patient Advice and Liaison Service pals@addenbrookes.nhs.uk
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Review titled My experience of the John Farnham ITU in October 2022
Rated 5 stars out of 5
by Dr Jai Chitnavis - Posted on 17 October 2022
My clinical situation involved progressive weakness, evolving within less than 48 hrs. From being a middle distance runner one day, I woke to find myself unable to walk. Fortunately, the potential for further deterioration was recognised early by receiving medical staff. That is exactly what happened. Within 6 hours of admission, I was too weak to breathe. I required assisted ventilation for the next 7 days. For the first two days I was completely unconscious. Unknown to me during this period, a variety of complex tests were performed to secure a diagnosis and all these investigations involved a vast number of people. I was totally dependent upon one to one nursing, in isolation, for most of this period. Looking back, the care I received was faultless. Indeed, staff displayed compassionate professionalism of the very highest standard. They saved my life, working together, with great skill. I write this tribute as a grateful patient. And as a senior hospital consultant, in my 40th year in medicine. Thank you!
Visited Intensive Care on October 2022
Review titled Addenbrooke's
Replied on 18 October 2022
Dear Dr Chitnavis Thank you for taking the time to let us know about the high quality, professional care you received during your admission. It is good to hear that staff worked together to provide you with complex treatment, and your kind words and thanks will be passed to the team. We hope you are continuing to recover well. Thank you again. Patient Advice and Liaison Service pals@addenbrookes.nhs.uk
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Review titled very poor service
Rated 1 star out of 5
by lucy boughton - Posted on 02 May 2024
very poor service staff are very rude and aggressive to people safety is a big issue staff allowed to do as they please and get away with it sorry but addenbrookes has left a very bad taste in the mouth i will probly get another disgusting letter again for being honest i do fear for peoples safety in addenbrookes i had to put down the wrong year cos it wont let me put the right year down they even are allowed to lie to the head of the hospital and to the police and then pals is allowed to dictate what you can and cant say and get away with putting cases on the back burner and if you talk to someone in the exective lounge they say they will pass on messages and get someone to ring back thats a lie no they dont and they are allowed to be aggressive and sharp all appts have been cancelled in fear of safety of being man handled again the mangers just seem to be so rude and no sorry or anything disgusting how people are treated
Visited General Medicine on September 2022
Review titled Addenbrooke's
Replied on 09 May 2024
Dear Lucy Boughton I am very sorry indeed to read your description of your interactions with various staff at Addenbrooke's and that you have cancelled appointments as a result and feel unsupported. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Patient Experience Department cuh.pals@nhs.net
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Review titled Non Service
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
Attended A&E in Sept and was met by staff preventing people entering. I was in severe pain and could barely stand, yet was told to queue outside. I was never actually seen and it was over 4hr waiting. As I was so medicated I needed to sleep so I had to leave. No one was around to tell either. Appalling. Just a Non Service. My injury remains.
Visited Accident and emergency services on September 2022
Addenbrooke's has not yet replied.
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Review titled Professional and caring service
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2022
I visited the hospital today for an ultrasound and hystroscopy. Everyone I encountered - from porters who gave me directions to specialist nurses - was polite, caring, professional and informative, and showed me the utmost respect. I was seen for my ultrasound within minutes of my arrival and again for my hystroscopy. At every stage nurses and radiographers were reassuring and explained each stage of the procedures. I left with all my questions answered and in awe of our amazing NHS. Thank you.
Visited Gynaecology on September 2022
Review titled Addenbrooke's
Replied on 06 September 2022
Thank you for your kind words and thanks regarding your recent treatment. It is good to hear that you received kind and professional care, and that you felt well-informed. Your positive feedback and thanks will be passed to the staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service pals@addenbrookes.nhs.uk
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Review titled Brilliant service at the Breast Unit
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
Seamless triple assessment of a breast concern, extremely thorough, felt I could ask as many questions as I needed to and great care given.
Visited Breast cancer services on September 2022
Review titled Addenbrooke's
Replied on 26 September 2022
Dear patient Thank you for letting us know that you received such a good standard of care at your appointment at the Breast Unit, and that you were able to obtain all the information you needed. Your kind feedback will be passed to the staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service pals@addenbrookes.nhs.uk
Information supplied by Cambridge University Hospitals NHS Foundation Trust