South East Coast Ambulance Service NHS Foundation Trust
Nexus House, 4 Gatwick Road, Crawley, Sussex, RH10 9BGPatient ratings and reviews
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Reviews
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Review titled Perfection
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Middle of the night - responded to my crisis with calm listening and understanding, competence and perfect teamwork, and gave good advice which I have followed. I wish I could thank them personally - no praise is enough. It's not just a job, but gives reassurance and hope
Visited January 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 05 February 2024
Thank you very much for posting your lovely review. I would really like to share it with the members of staff concerned and would be grateful if you could contact us direct with some more information so that I can identify them and share you message with them and their managers. You can leave a voicemail on 0300 123 9242 and my colleague, Sandra, who handles complaints can call you back, or you can email her at compliments@secamb.nhs.uk We look forward to hearing from you and thank you again for taking the time to post your review. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Great Service
Rated 5 stars out of 5
by Janet Trayner - Posted on 09 January 2024
I called the Emergency Service for a sick friend. Not a long wait. Three young ambulance crew who were efficient, worked swiftly, diagnosed, treated and transferred my friend to hospital. We could not thank them enough. Not only were they spot on with the diagnosis they were thoughtful, kind and mindful of the fact that my friend suffering from cancer was extremely anxious. Thank you South East Coast Ambulance Team. Keep up the good work. The NHS needs staff like you.
Visited January 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 15 January 2024
Dear Janet, Thank you for taking the time to post your lovely review of the service your friend received; I hope that she is now making good progress. I know that our members of staff would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could contact us direct to give us some further information. We will then forward your comments to the members of staff who attended your friend and to their managers. You can leave my colleague, Sandra, who handles compliments, a voicemail on 0300 123 9242 and she will call you back, or you can email her at sandra.king@secamb.nhs.uk We look forward to hearing from you. Best wishes and thank you again. Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Sad service
Rated 3 stars out of 5
by Anonymous - Posted on 23 January 2024
Called 999 22/1/24 for a old man that had a fall with bad hip and back pain they said they can't give a time but seven and a half hours later still no ambulance a very sad day for the service nothing else to say.
Visited January 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 24 January 2024
I'm very sorry to hear what happened. We would like to look into the reason for the delay and would be grateful if you could contact us direct with further information which will enable us to identify the call. You can leave a voicemail with your telephone number on 0300 123 9242 or you can email us at pet@secamb.nhs.uk We will need to know the address the ambulance was called to and, if possible, the patient's name. Thank you for posting your review and we look forward to hearing from you further. I hope the patient is now receiving the help he needs. Best wishes Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Superb
Rated 5 stars out of 5
by Lorraine - Posted on 09 December 2023
The paramedics that treated my father after a fall outside were caring and compassionate and treated him with dignity. They were able to treat him at home which prevented us being in A and E for what could of been hours and a specialist paramedic came not long after they had settled my father indoors to attend to his wounds and contacted his gp for a follow up in a couple of days. Excellent care given. Cannot thank them enough, superb.
Visited December 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 11 December 2023
Dear Lorraine, Thank you very much for posting your lovely review. I know our staff would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could get in touch to give us a few more details. This will enable us to share your post with them and their managers. You can leave a voicemail with your telephone number for my colleague Sandra, who handles compliments, on 0300 123 9242 and she will call you back. Alternatively you can email Sandra direct at sandra.king@secamb.nhs.uk We look forward to hearing from you. I hope that your Dad is now feeling much better. Best wishes and thank you again for taking the time to post your review. Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Excellent response time.
Rated 5 stars out of 5
by J Martin - Posted on 31 December 2023
An ambulance arrived within 25mins of my partner calling. The Paramedics were so kind and caring. After accessing me it was decided to take me to St Peter’s Hospital.Thank you so much for caring for me and for making a difficult time comfortable and relaxing. Thank you.
Visited December 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 03 January 2024
Thank you very much for posting your kind review about the service you received when you needed our help. If you would like to thank our members of staff who attended you, I would be grateful if you could contact us with further information so that we can identify them and share your comments with both them and their managers. You can leave my colleague, Sandra, a voicemail on 0300 1239 242 and she can call you back or you can email her at sandra.king@secamb.nhs.uk Thank you again for taking the time to post your review. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG Patient Experience Team: 0300 1239 242
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Review titled Great Assistance
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I am an 87 year old lady who was given great treatment from two wonderful Paramedics all the way from Hastings to Uckfield when I became unwell in the charity shop where I am a volunteer. Thank you a hundred times.
Visited November 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 11 December 2023
Thank you very much for posting your lovely review. I know our staff would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could get in touch to give us a few more details. This will enable us to share your post with them and their managers. You can leave a voicemail with your telephone number for my colleague Sandra, who handles compliments, on 0300 123 9242 and she will call you back. Alternatively you can email Sandra direct at sandra.king@secamb.nhs.uk We look forward to hearing from you. I hope that you are now feeling much better. Best wishes and thank you again for taking the time to post your review. Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Great crew on the job!
by Shania - Posted on 13 November 2023
Hi crew... I was taken in by the ambulance crew on the 10th of spetember after being in a car crash insisted I was fine but usual protocol ect had to be checked out at the hospital. I wanted to say a massive thank you to the crew as past experience with medical professionals hasn't always been that great. I wanted to ensure the crew of how good they are at their job, in a distressing situation patience and kindness goes along way and to be felt at ease when you hurt makes the situation a lot easier. I felt I was treated properly and got the right care I needed. Thanks again guys keep doing what you do best! Shania and yaz.
Visited November 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 03 January 2024
Dear Shania, I am sorry for the delay in responding to your lovely review and would like to thank you for taking the time to share your experience with us. In order that I can identify who our members of staff were, I would be grateful if you could contact us to let us have more information. I will then be able to share you post with them and their managers. You can leave a voicemail on 0300 1239 242 for my colleague, Sandra, with your telephone number and she can call you back or you can email her at sandra.king@secamb.nhs.uk We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG Patient Experience Team: 0300 1239 242
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Review titled Kindness and efficiency
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2023
The two ladies from Banstead were very assuring and encouraging. Wheelchair contraption was manouvred from house to ambulance over difficult pebbles. I am walking again but my arthritis flair up was a rather frightening experience up to the time of their arrival.
Visited October 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 13 November 2023
Thank you very much for posting your review. I know that our members of staff who attended you would be delighted to read what you have said and we would be grateful if you could contact us direct to give us some further information that will help us identify them. You can leave a voicemail message with your phone number for my colleague, Sandra, on 0300 123 9242 and she will call you back, or you can email us at compliments@secamb.nhs.uk We will then let our staff, and their managers, see your review. I hope you are feeling much better and thank you again for taking the time to write your kind review. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Professional and compassionate staff
Rated 5 stars out of 5
by Julie Oliver - Posted on 27 October 2023
We can’t praise secamb staff enough after we had to call for an emergency ambulance for our Dad three times in less than 24 hours. All of the staff, from the Emergency Medical Adviser’s taking the initial calls, to the Paramedics and the Paramedic Practitioners were exemplary in both their professionalism and care towards Dad and us as a family. Unfortunately end of life care needed to be put in place which was explained to us in a professional but sympathetic manner. Ultimately Dad passed away very quickly and the same Paramedic Practitioner attended to confirm his death which we took comfort from. We appreciate the care given to us all at a very difficult time.
Visited October 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 30 October 2023
Dear Julie, Please accept my condolences to you and your family on your sad loss. It was very kind of you to take the time to post your lovely review at such a difficult time. I know that our members of staff who attended your Dad would be pleased to read what you have said about them and, in order that we can identify them, I would be grateful if you could contact us direct to give us some further information. You can leave my colleague Sandra a voice message on 0300 123 9242 or you can email her at sandra.king@secamb.nhs.uk Sandra will then share your review with our members of staff and their managers. We look forward to hearing from you and, once again, thank you for taking the time to post your review. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Reassuring and professional
Rated 5 stars out of 5
by Sharon Vonk - Posted on 16 October 2023
Crew was sent to my home address after phoning 111 for advice… I was kept informed about expected arrival times at all points… Crew attending were wonderfully reassuring and professional. They were never in the slightest dismissive of my concerns…
Visited October 2023
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 18 October 2023
Dear Sharon, Thank you very much for your kind review. I have managed to find the details of our attendance to you and I will forward your lovely comments to them and their managers so that they are aware of what you have said. I hope you have made a good recovery. Thank you again for taking the time to post your review. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG