South East Coast Ambulance Service NHS Foundation Trust
Nexus House, 4 Gatwick Road, Crawley, Sussex, RH10 9BGPatient ratings and reviews
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Reviews
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Review titled Great ambulance crew
Rated 5 stars out of 5
by Marilyn - Posted on 01 September 2024
Apparently I am not allowed to name the lovely young man and lady who attended my husband today who collapsed in the bathroom this morning and my son had to take the door off him out. The service they gave us was second to none and they were truly wonderful .we live in findon valley and they visited today the 1st September.
Visited September 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 02 September 2024
Dear Marilyn, Thank you very much for posting your lovely review of our staff. I know that they would be delighted to see what you have said about their care and, in order that we can identify them, we would be grateful if you could contact us direct to give us a few more details. We will then share you review with the members of staff concerned and their managers. You can email my colleague, Sandra, who handles compliments, at sandra.king@secamb.nhs.uk or you can leave a voicemail for her on 0300 123 9242 and she will call you back. I hope your husband is making good progress. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Arrived with in the time said
Rated 5 stars out of 5
by Colin Michael - Posted on 05 September 2024
Very helpful young man and 2 young ladies put my mind at rest and left me feeling a lot happier and very pleased with the way treated me and the advice they gave me they couldn't have been nicer
Visited September 2024
South East Coast Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Really thankful for fast response and sensitivity shown
Rated 5 stars out of 5
by Katy L - Posted on 06 August 2024
Very impressed by secamb the first time we've ever had to call them for our child. They responded very quickly to a suspected seizure call and did a thorough assessment of our very distressed child. They were reassuring and adapted to our child's needs both at home and in transport to the hospital. We were very impressed and thankful for their efforts, it's a shame we can't mention them by name. I hope this gets back to them. They checked that we were booked in and settled at Children's emergency department. Thank you so much! Excellent service.
Visited August 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 07 August 2024
Dear Katy, Thank you for taking the time to leave your review of our staff. We would very much like to let them know what you have said and we would be grateful if you could contact us direct to give us some more information that would help us identify them. We will then share your review with them, and their managers. You can leave Sandra, my colleague who handles compliments for the Trust, a voicemail on 0300 123 9242 and she will call you back. Alternatively you can email her at sandra.king@secamb.nhs.uk and give us the date of the crew's attendance, your child's name and the address they attended. I hope your child is now fully recovered. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Very professional cad ID 5222
Rated 5 stars out of 5
by Jillian - Posted on 10 August 2024
I'd like to say thankyou so much for all the help you both ladies gave to me.you help me so much whilst having panic attacks bought on by medication. Your both amazing ladies but I'm so sorry I've already forgotten names how rude of me but I was in a state. You kept me calm and stayed with me till I got over it.I highly recommend you both to everyone I know.you have an amazing job.Good luck in your future maybe one day we'll meet again under different circumstances lol thankyou girls! Xxx much love to you both ❤️
Visited August 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 12 August 2024
Dear Jillian, Thank you for posting your lovely review which I know our staff will be delighted to read. In order that we can trace who they are we would be grateful if you could contact us direct to give us the date of the attendance. That information, along with the Cad number you provided, will mean that we can send your review to the members of staff and their managers. You can leave a voicemail for my colleague Sandra, who handles compliments for us, on 0300123 9242 or you can email her at sandra.king@secamb.nhs.uk I hope you're feeling much better. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Outstanding care and compassion
Rated 5 stars out of 5
by Russ - Posted on 12 August 2024
My parents next door neighbour is elderly and dealing with leukaemia. Post release from a previous hospitalisation, his condition again deteriorated. We started with 111 who assessed his condition as urgent so escalated to the 99 side, and a crew turned up within the advised timescale. The team were exceptional: thorough, methodical, compassionate and relaxed. Based on the situation, they also assessed his condition to be serious and took him off to hospital. Couldn't have asked for a better outcome. Thank you!
Visited August 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 12 August 2024
Dear Russ, Thank you very much for posting such a lovely review of our staff. I know that they will be delighted to read what you have said about them and, in order that we can identify them, we would be grateful if you could contact us direct to give us a little more information. You can leave a voicemail for my colleague Sandra, who handles compliments for the Trust, and she can call you back - the number is 0300123 9242, or you can email her at sandra.king@secamb.nhs.uk Sandra will then be able to identify who our staff were and send them, and their managers, a copy of your review. Thank you again for taking the time to post your review. We look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Lovely attentive ambulance crew
Rated 4 stars out of 5
by Anonymous - Posted on 18 July 2024
2 paramedics and a trainee came out to see my dad after a high temperature caused him to pass out and hit his head. They were so kind and thorough and did their best to make sure he was treated quickly. Lovely attitude towards the job. Amazing people. in vehicle 243 :)
Visited July 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 22 July 2024
Thank you very much for posting your lovely review which we would love to share with our members of staff who attended your Dad. In order that we can identify our staff members we would be grateful if you could contact us direct so that we can gather a couple more details. We will then be able to share your review with our staff and their managers. You can contact my colleague, Sandra, by leaving a voicemail on 0300 1239242, or by emailing her at sandra.king@secamb.nhs.uk Thank you again for taking the time to leave your review and we look forward to hearing from you. I hope your Dad is making a good recovery. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Amazing staff
Rated 5 stars out of 5
by Danielle Kelly - Posted on 09 June 2024
At around 2am on the morning of 9th June two paramedics turned up at my door to help my husband. They were a double crew the gentleman and unfortunately didn't catch the woman's name. From the minute they knocked on the door I felt at ease straight away, they listened to my concerns about my husbands head injury and jumped straight into action to help him. They were calm and swift at getting my very dizzy husband down 2 flights of steps and getting him on the ambulance and to the hospital as quickly and safely as possible. Making him feel comfortable and out of pain as much as they could and keeping me in the loop about his treatment in the ambulance and arrival at the hospital. I just cant thank them enough for all of their help, support and care. They really are such a credit to themselves, their families and to the ambulance service.
Visited June 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 10 June 2024
Dear Danielle, Thank you very much for posting your lovely review of our staff. I know that they would be delighted to read what you have said and, in order that we can identify them, we would be grateful if you could contact us direct to give us a few more details. We will then be able to share your review with the staff and their managers. You can leave a voicemail for my colleague Sandra, who handles our compliments, on 0300 123 9242 and she can call you back or you can email her at sandra.king@secamb.nhs.uk I hope your husband is beginning to feel much better and thank you again for taking the time to leave your review. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Excellent Service
Rated 5 stars out of 5
by Barbara Hunter - Posted on 21 June 2024
On 11/06/24 my husband called 111 as I was experiencing chest pains. The operator acted in a very calm & efficient manner & arranged an ambulance to come to the house. A male & female team appeared in 20 minutes & immediately gave me a heart reading, morphine & took my blood pressure. They contacted Conquest Hospital CCU in Hastings & said they would get me there in 45mins. Carrying me downstairs in a chair I was on my way. On arrival, straight into theatre. I would like to pass on my thanks to this crew who acted so professionally & probably saved my life.
Visited June 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 24 June 2024
Dear Barbara, Thank you very much for posting your lovely review of the service you received on 11 June from our staff. From the information you have provided I have been able to identify who our staff were and we will ensure that they get to see your review. We also let their managers know how pleased you were with their care. We hope you are making good progress. Best wishes for the future and thank you again for taking the time to post your review. Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG Patient Experience Team: 0300 1239 242 Switchboard: 0300 123 0999 Extension: 34830
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Review titled First Class Care
Rated 5 stars out of 5
by Jacky Kirk - Posted on 15 May 2024
I called for an ambulance on Monday evening 13/05/24. My Husband was in a very distressed state. The ambulance arrived with two medics. They were so kind and thoughtful in the way the processed him. They were consummately professional and I have nothing but praise for them. Jacky Kirk
Visited May 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 20 May 2024
Dear Jacky, Thank you very much for sharing your lovely review of our staff. I hope your husband is now feeling much better. I know that the staff who attended your husband would love to see what you have said and, in order that we can identify them, please can you contact us direct to give us a couple more details. You can leave a voice message for my colleague Sandra, who handles compliments, on 0300 123 9242, or you can email her at compliments@secamb.nhs.uk Sandra will then be able to share your review with the staff concerned and their managers. Thank you again for taking the time to contact us and we look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG
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Review titled Fantastic professional service
Rated 5 stars out of 5
by KATRINA CAMERON - Posted on 31 May 2024
and the two female Paramedics who attended the call at Patching Lodge Park Street Brighton Flat 62 on 31st May 2024 @08.30 went above and beyond the call of duty They put my nervous patient at ease and made the whole call caring which I have not seen for a while Those two girls are an absolute credit to you and should be recognised for this. They were caring and you could see they were meant to do this job I wish them good luck and wish they could attend my scheme all the time for 999 calls
Visited May 2024
Review titled South East Coast Ambulance Service NHS Foundation Trust
Replied on 31 May 2024
Dear Katrina, Thank you for posting such a lovely review of our staff. I know that they would be delighted to read what you have said and, in order that we can identify them, please can you contact us direct to give us a few more details. You can leave my colleague, Sandra, who handles compliments for the Trust, a voicemail on 0300 123 9242 and she can call you back, or you can email her on sandra.king@secamb.nhs.uk Thank you again for posting your review and we look forward to hearing from you. Best wishes Marie Marie Clifford PALS Officer South East Coast Ambulance Service NHS Foundation Trust Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG