South Central Ambulance Service NHS Foundation Trust
Northern House, 7 - 8 Talisman Business Centre, Talisman Road, Bicester, Oxfordshire, OX26 6HRPatient ratings and reviews
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Reviews
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Review titled a calm and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2024
crews were calm and reassuring, quietly assessing and running observation tests with gentle efficiency, who also managed to “load” me into the ambulance with minimum discomfort and once at the hospital stayed with me until handed over. I would express my sincere thanks to them all.
Visited August 2024
South Central Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Fred yearling - Posted on 21 July 2024
I would like to thank na 429 for their care and compassion on Thursday last week. We called 911 and they were with us within 20minutes and couldn’t have been any more helpful and courteous. Thank you very much you were a credit to the NHS.
Visited July 2024
South Central Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Brilliant support and service
Rated 5 stars out of 5
by Nicola Stanley - Posted on 21 July 2024
Two paramedics (M and S) came to my sisters home and assessed and supported her brilliantly. My sister has a learning disability and they were calm, professional and caring. They both listened and fed back what they understood and also gave clear advice about their assessment and thoughts of the appropriate plan for my sister. They treated her with care and made adjustments to how they did things with my sister and this made a huge difference in helping get her to the hospital and support for her whilst waiting outside the hospital. They gave good advice throughout and kept my sister at the centre of their decision making and care. I felt that I could trust them and that they listened and heard us. Thanks for the great service.
Visited July 2024
South Central Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled A speedy response to my emergency call - amazing team
Rated 5 stars out of 5
by V Jackson - Posted on 08 April 2024
Firstly I would like to say a huge thank you to the amazing crew who looked after me when I injured my back at Easter. The ambulance crew provided the most amazing care, diligence and kindness. They clearly explained everything thoroughly about my treatment to both me and my family. I thanked them personally and I’d love the positive feedback and thanks to be passed on to the team personally. This team are an absolute credit to your station and an asset to the nhs. The crew number is na203 and the job number is 0606. I’d love to thank them here personally but I’m not able to name them so I hope this review reaches them.
Visited March 2024
South Central Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Great response by an ambulance crew
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2024
On Friday morning, 2nd Feb, my very elderly husband had a fall at home. We want to commend the South Central Ambulance Service crew who attended. Their arrival was timely and the crew demonstrated real skill and competence. They were kind and caring, and they gave very helpful advice on the next steps that we needed to take. We were impressed by and most grateful for this service.
Visited February 2024
South Central Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Amazing Ambulance Crew
Rated 5 stars out of 5
by Mel - Posted on 13 February 2024
We had to call an ambulance crew out for my grandad’s wife, and they were absolutely fantastic - they did the medical part their job perfectly, but more than that they were friendly and funny, chatted with my grandad about music and were just so kind and care that they made a challenging and emotional event so much easier to bear.
Visited February 2024
South Central Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled My care package
by defenderdw69 - Posted on 02 December 2023
I am posting this on behalf of my wife. Since breaking my hip and two ribs in mid October this year I have been receiving ongoing treatment from the New Milton Community Nursing Team, each member of the team has been very supportive taking the time to explain details of all the care they were dispensing. This left me feeling more assured with any progress. Keep up the good work and thank God for the NHS. Being a joint effort I would also like to thank the following; 911 Ambulance team, admittance to the Southampton hospital, surgery dept, aftercare, discharge, care in the Community Team, Arnwood GP Practice New Milton, Kamsons Pharmacy New Milton. All contributed to my excellent treatment and I am now well on my way to a recovery.
Visited November 2023
Provided by Care opinion
South Central Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Busy But Incredible
Rated 5 stars out of 5
by Ethan Bartley - Posted on 11 October 2023
With an extremely high number of life threatening cases in one night, I had originally been given an almost 15 hour wait time as my condition was more stable. They instead managed to get a crew in from a neighbouring town and cut the wait time in half. They were two lovely people who helped me feel a lot more relaxed and took me to A&e themselves as I can't drive. They were professional but friendly, made me feel at ease, and reassured me that I was right to call and wasn't wasting anyone's time.
Visited October 2023
South Central Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled felt safe with ambulance staff for 12hrs in corridor
Rated 5 stars out of 5
by Mrs Elizabeth Schwarz - Posted on 28 December 2023
Due to Stoke Mandeville A and E being full, South Central Ambulance Service staff were looking after us (elderly relative requiring care) brilliantly in a corridor for over 12 hours. They kept us informed, they checked and did obs with my relative regularly. We felt safe within their care. Other patients were given hygiene care behind screens with dignity. They clearly would have liked to hand us over to hospital staff but had a queue of 18. they managed to transfer my relative to a more comfortable A&E trolley very quickly. Ambulance staff managed this with 2 double teams (1 person supervising 6 patients) releasing the other teams back onto their vans. I was impressed at their impromptu organisation and calm handling of a difficult situation, puting patient care top and central. Absolutely brilliant. Blood tests and chest x-rays were organised during our wait so that a doctor was able to initiate treatment much faster than I expected. (I heard her say she had 50 patients still to see. it was so full that day and night) I feel media could have reported the situation really negatively - but our experience was positive and safe, and we were kept informed. I could not fault the care we had from South central ambulance service in difficult circumstances
Visited October 2023
South Central Ambulance Service NHS Foundation Trust has not yet replied.
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Review titled Bad pracice
Rated 4 stars out of 5
by Rona Stephens-Hill - Posted on 06 July 2023
I recently had a negative experience while booking a patient transfer for my husband with one of your representatives, who is responsible for NHS care. The representative's conduct was unprofessional and passive-aggressive, as they interrupted me and asked for irrelevant information repeatedly. Furthermore, they showed a lack of understanding of relevant assistance programs. It is essential for service providers contracted by the NHS to display professionalism, empathy, and a sincere desire to assist patients and their families. I request that you investigate and address my concerns and provide additional training for your staff to enhance service delivery.
Visited July 2023
South Central Ambulance Service NHS Foundation Trust has not yet replied.