London Ambulance Service NHS Trust
220 Waterloo Road, London, Greater London, SE1 8SDPatient ratings and reviews
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Reviews
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Review titled Outstanding paramedics
Rated 5 stars out of 5
by Chris Blackwell - Posted on 13 December 2023
(12/12/23 22.30 cad 6178) I called 111 because my wife had starting choking and couldn't breath properly. Three paramedics arrived within 14 minutes while the telephone operator kept me on the phone talked me through, helping me keep my wife stable. Upon arrival they were polite, efficient, calm, reassuring and worked incredibly quickly. They listened to everything I told them about my wife's pre-existing conditions and proceeded to clear the blockage that was causing the problem. They then waited to make sure she had properly recovered. They were kind and calming and even managed to make us both laugh once they had solved the crisis. These guys are what makes the NHS great.
Visited December 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Incredible, professional and simply amazing service!
Rated 5 stars out of 5
by Heidi Loren - Posted on 25 November 2023
The LAS crew attended to see my dad this morning. They took such good care of him, were amazing in every way. We are so grateful for their care. I don’t have their Crew number and I’m not allowed to say their names on here but honestly, the work they did was incredible and we were really lucky to have such wonderful people looking after us. Thank you so much LAS, you do a wonderful job and we can’t thank you enough!
Visited November 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Amazing service
Rated 1 star out of 5
by Heather Groarke - Posted on 04 January 2024
On Nov 19. 3 ambulance crew members attended my flat following my babies breathing difficulties and subsequent croup diagnosis. I cannot thank them enough for their speedy attendance, how professional and efficient they were. They were also incredibly supportive at a difficult and scary time for us all. (We are based in Hackney and the call was made at aprox 11.15 pm) Thank you for the amazing work you do.
Visited November 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Pam Meaton - Posted on 19 October 2023
My 92 year old mum was unwell and required an ambulance on Saturday 7th October, 2023. The 111 doctor arranged a category 2 ambulance which arrived in minutes. There were 3 Paramedics Cad 3023? We were overwhelmed by the outstanding care and attention my mum received by this wonderful team. The team were all so kind, caring and demonstrated excellent communication skills both with my mum and also with myself. We were all anxious regarding my mums condition but the team were so calm and reassuring that we immediately felt at ease. On arrival at Hillingdon hospital, we were taken to the A&E department and waited a very short time before being seen. Our team of Paramedics gave us constant updates and reassurance and even ensured I had a chair to sit with my mum. They chatted and reassured us until we were taken through to the next area. We are so grateful to have received such wonderful care and we would like to express our thanks. This team deserve the recognition for such outstanding care. We are blessed to still have our NHS service and we are just so grateful to our team. Thank-you!
Visited October 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Excellent service
by Vicey57 - Posted on 26 October 2023
I was sent by the NHS 111 as an emergency to Davidoff dental surgery. I had a fantastic experience. Everyone was courteous, polite, helpful and professional.
Visited October 2023
Provided by Care opinion
London Ambulance Service NHS Trust has not yet replied.
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Review titled Great ambulance crew
Rated 5 stars out of 5
by Gillian Poole - Posted on 19 October 2023
My husband had a haemorrhage snd the ambulance crew were just amazing as well as the quick response officer . I can’t thank them enough for what did for him and even found us later in the week to see how we were in the hospital
Visited September 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Please pass on my thanks
by hawkjw37 - Posted on 04 September 2023
I tripped over and landed on my nose and started to bleed fairly badly. I pinched my nose until the ambulance arrived. I was seen by the paramedics who checked my medical record thoroughly. They kept me talking the whole time. I was taken to the emergency department at Croydon University Hospital by the London Ambulance Service. I was has seen very quickly and had 2 sets of XRays taken. My finger was popped back in the place. Please pass on my thanks to the staff at the new Addington ambulance station, and both the emergency department and urgent care centre at Croydon University Hospital.
Visited August 2023
Provided by Care opinion
London Ambulance Service NHS Trust has not yet replied.
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Review titled Great practice and knowledge of the bones, muscles.
Rated 5 stars out of 5
by Maria Nagore Fernandez - Posted on 01 September 2023
I had a pinching nerve on my upper back neck and arm. I was already taking strong drugs but he decided to apply morphine injection. He also massaged the area and suggested exercise routine.
Visited August 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Praise where praise is due
Rated 5 stars out of 5
by L McNaughton - Posted on 23 August 2023
My colleague wasn't feeling great so we called 111. The call handler was methodical, kind and patient. She went through all the different questions and answered our concerns. An emergency ambulance was called and it arrived within 5-10 minutes. The paramedics were brilliant. They kept my colleague calm and relaxed, while gathering information, before taking him to the ambulance to carry out checks. He was taken to The Pru at Farnborough, where the two paramedics wouldn't leave him until he was attended to. A big thank you to two lovely gents from Bromley Ambulance, you really helped keep my colleague calm in a stressful time, we are extremely grateful. Also, many thanks to the lady on the 111 service. This is the second time I have used the NHS services in the last two weeks and this was another 5 Star Service.
Visited August 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Amazing Ambulance team
Rated 5 stars out of 5
by Iqbal - Posted on 17 July 2023
We had an amazing experience with the ambulance team that responded to breathing difficulties with my son. My son is autistic and they handled everything so well. They were so friendly and so calm. Which helped to put us at ease as we were so concerned with our son's breathing issues. They explained that they would give him some steroids which should open the airways. Our son also needed to be taken in but due to his autism, he is frightened of sirens. The team handled this in a great way by only switching on the lights and got us to hospital very quickly. They also had a student with them and she was great as well. This also fills me with great confidence on the future of the ambulance service.
Visited July 2023
London Ambulance Service NHS Trust has not yet replied.