London Ambulance Service NHS Trust
220 Waterloo Road, London, Greater London, SE1 8SDPatient ratings and reviews
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Reviews
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Review titled Fast professional Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2023
My elderly mother had been unwell with COVID which progressed to a chest infection, I was very concerned for her well being on arriving at her home. Called for a ambulance, which arrived in under 10 minutes, crew were professional and thorough assessing her, upon there recommendation she was taken to A&E where she was admitted to hospital to receive the treatment she needed. Her care throughout was first class, Well done London Ambulance Service, keep up the wonderful job you do in such demanding times Thank you
Visited February 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled World class expertise
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2023
We had to call an ambulance for my 80-year old sister-in-law who was severely unwell - we thought she had had a stroke. The call was answered immediately and the ambulance arrived 15 minutes later. The ambulance crew was so efficient, professional and friendly that we cannot thank them enough. This really was absolutely world class. I cannot imagine she could have had any better treatment by anyone else. Thank you!
Visited January 2023
London Ambulance Service NHS Trust has not yet replied.
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Review titled Can't fault the service
Rated 5 stars out of 5
by Vera Collins - Posted on 06 December 2022
I had to phone 999 for my husband although I knew they were very busy the call was answered within minutes the paramedic was dispatched the controller apologised that he couldn't stay on the phone because of how busy they were but did explain what I should do within minutes of the paramedic arriving the ambulance arrived and between them they help my husband and took him straight to hospital without their assistance I would of lost my husband so I am eternally grateful to them all . That day and time they were a god send I just wanted you to know how fantastic they are
Visited December 2022
London Ambulance Service NHS Trust has not yet replied.
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Review titled Wonderfully helpful london ambulance staff(on bike)
Rated 5 stars out of 5
by HELENA DYER - Posted on 04 December 2022
My little boys buggy wheel was flat and walking through london victoria looking for a put, seen this member off staff with his bike. I asked where I could find a public pump and he offered to assist me himself with a pump he had on his bike. So helpful, so friendly. Thank you so much Cr5, we went around London and wheel stayed up.
Visited December 2022
London Ambulance Service NHS Trust has not yet replied.
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Review titled Speedy and professional service
Rated 5 stars out of 5
by Jennifer Barnett - Posted on 20 November 2022
My husband phoned an ambulance on Friday evening as he was unable to get a doctor to visit quickly. I was very unwell and had severe breathing difficulties. He dialled 999 and was speaking to an operator in Birmingham who told him a London ambulance was on the way. Within 10 minutes the ambulance were here. They were very professional and reassuring. They performed numerous tests, spoke to my GP and it was clear I was suffering from a chest infection for the past two weeks, and not a flu thst I believed I had. They obtained a prescription, via my GP, for antibiotics to be sent to my local chemist. They even offered to collect the meds for me if my chemist couldn't deliver. They ascertained we were aware of what we needed to do and be aware of and told my husband if my condition worsened to contact them straight away. Due to their speed and professionalism, three days later I am well on the road to recovery. We would never normally phone the emergency services for a minor problem but i am grateful that my husband did. We did not expect or presume such a speedy response, especially when we know they are so poorly staffed but their response time and care was second to none and I truly feel I would not have survived the night, but for them. We wholeheartedly thank them for their dedication and service during this difficult time.
Visited November 2022
London Ambulance Service NHS Trust has not yet replied.
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Review titled Accident and Emergency
by FGo123 - Posted on 30 November 2022
Called NHS 111. Waited 2 hours for an ambulance. They then called and advised due to wait times to go myself. They would send my information to the hospital. Due to my emergency I can’t walk, have high temperature am severely sick. There seemed to be hundreds of people waiting. A paramedic who was outside saw me struggling and helped me into a wheelchair. A nurse came took me for blood pressure test. I waited 2 hours before they said they had the wrong person and I would have to go back to reception and register there because I was not on their system. I re-registered at reception and was told it would be a 7-8 hour wait. This is on top of the hours I waited at the hospital, plus an additional 4 hours waiting at home for an ambulance. I would also like to point out that the staff I encountered were extremely rude, uncaring and seemed to be willing to leave an elderly sick person to deteriorate with no attention. The system here is an utter mess, badly organised with often no one available to help you at all. I am truly shocked at how bad things have become. Appalling beyond comprehension.
Visited November 2022
Provided by Care opinion
London Ambulance Service NHS Trust has not yet replied.
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Review titled great care and lovely people
Rated 4 stars out of 5
by Ayshah Lawrence - Posted on 03 December 2022
I had three paramedics come to home in ilford november 25th. three individuals were the most caring people and so lovely. they made me feel at ease and are just awesome people in general. if there were more people like them life would be great. I know they probs will never see this but i really appreciate that evening and the care you took, it means to me than you guys probably realise . Thank you
Visited November 2022
London Ambulance Service NHS Trust has not yet replied.
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Review titled Extraordinary care
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2022
I would love to thank all of members who came our house to help me. All of them were so kind and they took care of me so well.
Visited October 2022
London Ambulance Service NHS Trust has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Brian Glicksman - Posted on 29 November 2022
My wife called 999 at about 5am on 31st Oct because I had been suffering increasing stomach pains since the previous afternoon. An ambulance arrived within 20 minutes. The paramedics examined me and decided I needed to go to St Helier Hospital A & E. They took me downstairs in a chair, inserted a cannula in my arm and took me by ambulance to A & E, where I was seen immediately. I subsequently had an emergency operation for a blocked bowel. The ambulance team were throughout extremely professional and sympathetic. I cannot speak highly enough of them.
Visited October 2022
London Ambulance Service NHS Trust has not yet replied.
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Review titled NHS 111 angels
by os53 - Posted on 10 October 2022
I had a sudden extreme pain in my abdomen which lasted non stop for an hour. I called 111 when I couldn't shake the pain and was advised to go to A&E. During my initial pain and after in total I called 3 times and each time 111 gave me solid advice and listened intently and sympathetically. They gave me better advice than my local A&E and I'm truly grateful for the staff at 111. It is unfortunate that I live in a borough where health care appears to be at the very bottom of the national list but you take what life decides to give you.
Visited October 2022
Provided by Care opinion
London Ambulance Service NHS Trust has not yet replied.