East Of England Ambulance Service NHS Trust
Trust HQ, Whiting Way, Melbourn, Cambridgeshire, SG8 6NAPatient ratings and reviews
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Reviews
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Review titled crew fantastic
Rated 5 stars out of 5
by George Dales - Posted on 29 August 2024
Call out No 1439. My wife 88years old passed out and fell heavily hitting her head arm and ear she gradely came round but was hurt and confused, an ambulance arrived in about 15 minutes maned by two great guys they were so caring and professional, they got her into the ambulance and spent nearly two hours checking all vital singes they then had to get another colleague to attend to put some stitches into my wifies ear. They stayed with us until they were happy that she needed no more attention and that she could walk gently. I cannot praise this ambulance crew enough.
Visited August 2024
East Of England Ambulance Service NHS Trust has not yet replied.
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Review titled Life savers
Rated 5 stars out of 5
by Bruce & Tracie Sims - Posted on 09 August 2024
5th August 01.10am Two paramedics arrived followed by three more. They got to my home in 8 minutes and saved my husband’s life for which I will be eternally grateful. The young lady kept myself and our son calm whilst they worked hard to keep him alive. Working on him continually on the journey to the hospital where Basildon hospital took over his care. They also came to find out if he made it, and after finding out he did - they went to visit him on his ward and a few tears were shed. He is now safely home and hopeful for a long future ahead of us. Thankyou so much-our ambulance staff are doing a wonderful job.
Visited August 2024
East Of England Ambulance Service NHS Trust has not yet replied.
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Review titled Exceptional care and professionalism
Rated 5 stars out of 5
by Margaret - Posted on 15 August 2024
A young paramedic team attended when I suffered a stroke. They were kind, sympathetic and professional. I cannot rate them highly enough. I have made a good recovery.
Visited August 2024
East Of England Ambulance Service NHS Trust has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Margaret - Posted on 15 August 2024
I was attended by two young paramedics. They were kind, sympathetic and professional at all times. I really appreciated their care and understanding. I have made a good recovery.
Visited August 2024
East Of England Ambulance Service NHS Trust has not yet replied.
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Review titled Caring Service / Reassuring
Rated 4 stars out of 5
by Ru - Posted on 14 July 2024
Two paramedics attended to me this morning, often don't leave reviews though thought was in order as I received excellent level care throughout my 40 minutes with the paramedics, they related to my health issues I was suffering from, which to me is the main reason I wanted to leave a review as I think it's personal level care on the paramedics behalf and experience to do this, thank you for taking care of me..
Visited July 2024
East Of England Ambulance Service NHS Trust has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Sally Wood - Posted on 20 June 2024
This was the first and hopefully the last time of having a need to call 999 for an ambulance in Bedford and what a sad call it was. I rang with chest pain and rapid and falling heart rate, chest pain and arm pain, and was told it would be 90 minutes before any one could get to me, 90 minutes !! And was told that this would be a priority, that seems ridiculous my husband quickly got the car out and took me to hospital himself. The person we spoke to showed no compassion or interest or offer an explanation as to why it would be 90 minutes but I was shaken by that and now have no faith at all that the ambulance service will be there for us in an emergency and the only hope of receiving care in this situations you need to get yourself to hospital and hope you don’t die on the way !!
Visited June 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 21 June 2024
Dear Sally I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can look into this for you and begin an investigation if you would like us to do so. Many thanks Kathryn
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Review titled Appriciation of visit
Rated 5 stars out of 5
by Beryl peacover - Posted on 23 June 2024
On the 19/06/24 two female paramedics visited me in my home, they were very reassuring and dealt with my problem so proficiently. Id like to apologise for not wanting to go to hospital but I just couldn`t face it. I would like to give them my sincere thanks for their help.
Visited June 2024
East Of England Ambulance Service NHS Trust has not yet replied.
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Review titled Mums Care
Rated 5 stars out of 5
by daniel sadler - Posted on 16 June 2024
Mum was had chest pain . Ambulance called . very quick responce. the team that attended were spot on . Great work . Transport to hospital , an excellent couple and a credit to the service
Visited June 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 17 June 2024
Dear Daniel Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK170624-006 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn
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Review titled Wonderful Care
Rated 5 stars out of 5
by Lynda Barnes - Posted on 04 May 2024
Following a call to 111 an ambulance was dispatched to our house after my 92year old father had suffered a fall. The ambulance crew were so kind and caring. It restores your faith in humanity. Thank you from all his family. 111 call ref: 40751849 .
Visited May 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 17 June 2024
Dear Lynda Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK170624-005 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn
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Review titled Efficient, Considerate and extremely proffesional
Rated 5 stars out of 5
by Carole Martin - Posted on 27 May 2024
I called 999 with some reluctance after falling and banging my head in my kitchen. The paramedics arrived within ten minutes and after a quick, professional assessment and a quick change of blouse (it was rather blood soaked) and ensuring I had money and a charged mobile I was taken to Peterborough Hospital. The paramedics waited with me until I had a bed allocated to me and went above and beyond making me comfortable and reassuring me throughout. Thank you both, (I do remember your names and would like to mention them here but the guidance says no names or gender to be mentioned).
Visited May 2024
Review titled East Of England Ambulance Service NHS Trust
Replied on 17 June 2024
Good morning Carole Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK170624-002 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn