East Of England Ambulance Service NHS Trust
Trust HQ, Whiting Way, Melbourn, Cambridgeshire, SG8 6NAPatient ratings and reviews
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Reviews
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Review titled Amazing response
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
My husband was having serious difficulties in breathing because of an asthma attack. The response of the paramedic and ambulance staff was outstanding. They were professional, compassionate, focused,treated him with respect, did thorough tests and probably saved his life We wish to show our appreciation
Visited November 2022
Review titled East Of England Ambulance Service NHS Trust
Replied on 11 November 2022
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK111122-007 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Amazing service
Rated 5 stars out of 5
by Linda Whitcombe - Posted on 02 November 2022
I had to call for a ambulance as my partner was having a hypo and all my efforts to raise levels wasn't working, two paramedics arrived within less that ten minutes, they was absolutely fantastic, took control of the situation, in a caring and calming way. I knew my partner was in safe hands. They got to work and after a short while got him to come around, and stayed to make sure he was OK. The emergency services don't always get the praise they deserve, but they really are hero's without capes! Thank you so much.
Visited November 2022
Review titled East Of England Ambulance Service NHS Trust
Replied on 11 November 2022
Dear Linda Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK111122-009 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Fantastic Paramedics
Rated 5 stars out of 5
by Helen Wright - Posted on 28 November 2022
My husband was seriously ill earlier in the month passing in and out of consciousness. Two paramedics turned up to attend to him. They were compassionate, caring and supportive of my husband but also us as a family. They are a credit to the ambulance service. They also turned up today to support my husband who was again very distressed and passing in and out of consciousness. Again they were brilliant.
Visited November 2022
Review titled East Of England Ambulance Service NHS Trust
Replied on 14 December 2022
Dear Helen Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK141222-002 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Kind and caring
Rated 5 stars out of 5
by Janet Marsham - Posted on 07 November 2022
Uncle had been on floor for a number of hours before we found him. Called 999 and Rapid response man arrived in 10 minutes and ambulance 10 minutes later. Possible fractured shoulder and hip and all 3 who attended took time and so much care in reassuring him and explaining why he needed to go to hospital.
Visited November 2022
Review titled East Of England Ambulance Service NHS Trust
Replied on 11 November 2022
Dear Janet Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK111122-008 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.