Yarm Medical Practice
1 Worsall Road, Yarm, Cleveland, TS15 9DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly Practice
Rated 5 stars out of 5
by Dianne Nielsen - Posted on 16 August 2024
Advanced Nurse was helpful explaining the overall potential problem, using a skeletal diagram to show me what could be happening.
Visited August 2024
Review titled Yarm Medical Practice
Replied on 16 August 2024
Dear Dianne Thank you for taking the time to provide some feedback on the Practice. We are happy to hear you have had a positive experience with the Practice, and that you have received a consultation where you were listened to and provided a thorough explanation. This is the level of care we always aims to provide. Your feedback will be shared with the clinician you consulted with, and the wider Practice team too. Thank you. Kind regards Yarm Medical Practice
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Review titled another stressful visit
Rated 1 star out of 5
by Paul Felce - Posted on 22 August 2024
the practice lived up to it`s reputation today. having had the stress of trying to arrange a telephone consultation with a doctor about injecting blood thinners before a holiday who was fantastic and arranged a prescription for me to pick up from the pharmacy. the doctor was not from this practice. he told me to just pop into the practice to have a quick work with the nurse about how to inject correctly. literally a 30 second conversation between appointments would be fine. i could have waited which would be fine. this is obviously to difficult for the receptionist to arrange and after consulting her supervisor i was informed that i would need to make an appointment to do this but there wasn`t any before flying in a few weeks. i don`t require taking up an appointment. why is everything with this practice so really difficult and so stressful? as if they go out the way to be difficult and awkward. you cant phone up, see your GP. currently taking high blood pressure tablets which is not helped by having to come to this place every few weeks. i will go and speak to the pharmacist at Cohens next door who are way more helpful.
Visited August 2024
Review titled Yarm Medical Practice
Replied on 24 August 2024
Dear Paul Thank you for taking the time to leave your feedback about your recent experience. I am sorry you feel that the Practice has not met your expectations on this occasion. The GP you consulted with, should have either provided you with the information you required at the time of your consult, or asked you to make an appointment if further advice was needed. Unfortunately, all of our clinicians, including our nurses times is allocated with appointments all day, and so they do not have capacity to squeeze in additional patients. Any consultation with a patient needs to be delivered safely, and this includes enough time being allocated to ensure the nurse can provide the necessary information to the patient as well as giving the patient the opportunity to ask any questions and ensure they have understood what has been relayed to them. Our receptionists would not be able to to arrange your request, if their is no time on the day available. Our main priority is to ensure the safety of our staff and our patients. Kind regards Yarm Medical Practice
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Review titled Wonderful practice
Rated 5 stars out of 5
by Nicola Smith - Posted on 30 August 2024
The Nurse Practitioner was incredibly kind & organised a blood test, ECG & prescription for medication to happen immediately which has definitely helped reduce my anxiety regarding my blood pressure. Thank you so much for your kindness, your reassurance & your efficiency - I really appreciated this. You are a total asset to the practice & the NHS - thank you again!
Visited August 2024
Yarm Medical Practice has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2024
When I called initially there were no appointments but the amazing receptionist could hear how unwell I was and kept me on the line while refreshing so she could get me an appointment. She was an absolute credit to the practice today! When I was seen by the practitioner he was calm and understanding and didn’t hesitate to get me the help I needed and send off some further tests to get to the root of the issue.
Visited August 2024
Review titled Yarm Medical Practice
Replied on 19 August 2024
Dear patient Thank you for taking the time to leave such lovely feedback. We are delighted to hear that the receptionist recognised how unwell you were feeling, and sought to discuss your symptoms with a clinician to be able to book you an appointment. Our receptionists are trained to recognise this, and signpost to appropriate services, and we are happy to hear they have fulfilled this today. Your experience with the practitioner appears to have been positive too, providing you with compassionate care and understanding which is what we strive to achieve. If you would like you feedback to be passed directly to the receptionist and clinician, please email nencicb.tv.a81027@nhs.net, and I will ensure this happens. Again, thank you for you taking the time to provide such a positive review. Kind regards Yarm Medical Practice
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Review titled Thorough and reassuring
Rated 5 stars out of 5
by Emma O'Donnell - Posted on 23 August 2024
I recently visited the surgery after an illness I contracted in Thailand. I saw an advanced practitioner who was absolutely fantastic. I felt reassured by the tests he carried out and confident in his expertise. Very grateful.
Visited August 2024
Review titled Yarm Medical Practice
Replied on 24 August 2024
Dear Emma Thank you for your lovely feedback. I am sorry to hear you have been unwell, but upon visiting the Practice you have felt listened to, put at ease by the practitioner and reassured that appropriate tests were carried out. As a Practice, we aim to provide high quality care to all of our patients. I will share your feedback with the practitioner and the wider Practice team. Again, thank you for taking the time to leave your feedback. Kind regards Yarm Medical Practice
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Review titled Very professional and able practitioner
Rated 5 stars out of 5
by Lee Chester - Posted on 30 July 2024
the practitioner (l ee) was highly professional and knowledgeable during my consultation. he was extremely helpful and went above and beyond to help. i felt ressured upon leaving and felt that i had been listened to and respected. the acp was highly competent and i felt comfortable in discussing my medical issue. his response was very kind, supportive and was able to advise me appropriately. the acp is an asset to the surgery.
Visited July 2024
Review titled Yarm Medical Practice
Replied on 30 July 2024
Dear patient, Thank you for taking your time to provide such lovely feedback. You consultation with our ACP, Lee, appears to have went well, and I am glad to see that you feel he went above and beyond when treating you. I will ensure your review is fed back to him and the wider Practice team. Again, thank you for taking your time to complete this. Kind regards Yarm Medical Practice
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Review titled Kind and considerate doctor
Rated 5 stars out of 5
by Annie - Posted on 25 July 2024
The doctor I saw took his time to explain things to me, examine me, diagnose my problem and prescribe appropriate medication. I was able to talk to him about my concerns without feeling rushed. He was brilliant
Visited July 2024
Review titled Yarm Medical Practice
Replied on 30 July 2024
Dear patient, Thank you for taking your time to provide such positive feedback. It appears that the GP you consulted with, has provided a first class service which is what our aims and expectations are. I am happy to hear that you felt listened to, were not rushed, and left with a clear explanation and understanding of your treatment. Your review will be shared with the wider Practice team, however, if you would like this to be directed to the GP you have consulted with, please could you email the practice on nencicb-tv.a81027@nhs.net. Again, thank you for taking your time to complete this. Kind regards Yarm Medical Practice
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Review titled Great service
Rated 5 stars out of 5
by Vicky Meakin - Posted on 31 July 2024
Lovely helpful receptionist got an appointment the same day when calling at 8.30. Wonderful practitioner. Listened and was very helpful prescribed medication for my son and give great advice. Overall experience was great.
Visited July 2024
Review titled Yarm Medical Practice
Replied on 31 July 2024
Dear Vicki Thank you for taking your time to provide feedback on the Practice. It appears that you and your son have received all round quality care from your initial point of contact with the receptionist through to your consultation with the clinician. This is the level of care we aim for at Yarm Medical Practice, with all of our patients, and we are happy to hear this has been received. Again, thank you for such lovely feedback. Kind regards Yarm Medical Practice
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Review titled Lesion Clinic - Examination
Rated 5 stars out of 5
by Nigel Ellenor - Posted on 18 July 2024
Doctor examined my facial lesion in depth and explained concisely the possible outcomes. I have been referred on the fast track system and I left the appointment with a very clear understanding of my diagnosis.
Visited July 2024
Review titled Yarm Medical Practice
Replied on 24 July 2024
Dear Nigel Thank you for taking the time to provide some lovely feedback. We are happy to hear you have felt listened to, acted upon and left your consultation with a good level of understanding of what happened within your appointment and what will happen next. Your feedback will be shared with the clinician you have consulted with, as well as the wider Practice team. Yours sincerely Yarm Medical Practice
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Review titled Can't ever get through on the phone.
Rated 2 stars out of 5
by Anonymous - Posted on 15 July 2024
I can never speak to the practice on the phone, I always have to go there in person. When you ring up the message says that the call wait list is full, so please call back. My last practice had different phone lines for appointments, which meant that you could get through to talk about other things.
Visited July 2024
Review titled Yarm Medical Practice
Replied on 24 July 2024
Dear patient Thank you for taking the time to leave some feedback to the Practice. I am sorry to hear you have been struggling to access the Practice via telephone. We have experienced some intermittent problems with our telephones over the last few weeks, however these are hopefully now resolved. I appreciate your suggestion of a solution, and this is something that is currently in consideration, however we do need to assess any potential risks of this. We are continuously working at ways to improve our service, and your feedback will help us to work towards that. Thank you again. Yours sincerely Yarm Medical Practice