Wrose Health Centre
Kings Road, Bradford, West Yorkshire, BD2 1QGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude Receptionists with no manners
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2024
Not the first time it's happened. Receptionists are so rude when your trying to get an appointment for the same day. Apparently I cannot book onto the triage because I can't attend until 4pm due to work. I maybe working from home but work expects you to arrange your appointments outside of working hours. The practice is open until 6pm and I called at half 1 but I'm being shouted at down the phone and told I can't be boomed on if I can't attend whenever I'm called. I asked politely. The receptionist was so rude. I really don't know how they get employed for these jobs without basic people skills or manners. Me and my family will all be leaving this practice. Absolutely disgusting service.
Visited June 2024
Wrose Health Centre has not yet replied.
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Review titled Very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
The people at the reception were utterly horrible. They really don't care about your feelings and lack a great sense of empathy. My 12 year old son, has been suffering with a knee injury for over 2 months, yet still they didn't care. They weren't professional at all.
Visited December 2023
Wrose Health Centre has not yet replied.
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Mr Paul C Regan - Posted on 20 March 2023
This surgery used to be amazing. you could literally ring up any day of the week and get an appointment,no problem. Now, if you ring up any other day than a Monday at 08:30 (which is impossible to get through) you get told there's no appointments and that you need to call back on a Monday morning when all the appointments for the whole week are handed out. I've just spent 45 minutes being told that my call cannot be completed at this time and to call back later. very frustrating especially when you are trying to work and only get certain break times. why advise to call on a Monday at 08:30 when the capacity isn't there to deal with the demand?
Visited March 2023
Wrose Health Centre has not yet replied.
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Review titled Outstanding
Rated 5 stars out of 5
by Katie - Posted on 06 February 2023
An outstanding surgery! With wonderful receptionist! Absolutely nothing is to much trouble for this surgery! Amazing and proactive with poorly children! I honestly couldn’t recommend enough! We have had to be back and forth for a few months with an unprecedented amount of illness in our young children! And nothing is to much bother! Offered appointments in person, telephone or assessment, it’s possible the best surgery I have been to across both Leeds and Bradford! Thankyou!
Visited February 2023
Wrose Health Centre has not yet replied.
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Review titled Great staff and friendly people
Rated 5 stars out of 5
by Hammad Ul-Haq - Posted on 06 December 2022
I am very proud with the service I received yesterday the staff who work here and very friendly and professional I can't thank them enough for what they have provided me with everyone is brilliant. I wish that I could do something in return for the brilliant customer service that I received.
Visited December 2022
Wrose Health Centre has not yet replied.
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Review titled Outstanding practice.
Rated 5 stars out of 5
by Andrea Ferguson - Posted on 20 December 2022
For the first time in years i had to contact the surgery twice in a week. The treatment i received from the receptionist, the GP who called me back and the two GP's i saw face 2 face at the Rockwell practice was excellent. The second GP i visited today was caring,thorough and explained everything to me. Thank you all so much.
Visited December 2022
Wrose Health Centre has not yet replied.