Wrafton House Surgery
9-11 Wellfield Road, Hatfield, Hertfordshire, AL10 0BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt and pleasant treatment s
Rated 4 stars out of 5
by Anonymous - Posted on 17 October 2024
Seen to on time and by nurse who was friendly and courteous. Didn't have to spend ages in the waiting room as sometimes happens
Visited October 2024
Wrafton House Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2024
Managed to book an appointment on the nhs app for the next day. GP as polite, helpful and I diddnt feel rushed. Surgery was running on time.
Visited October 2024
Wrafton House Surgery has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Maureen Wallis - Posted on 21 October 2024
I am 89 and cut my leg quite badly. I didn’t want to spend 5-6 hours at A&E so my son took me to Wrafton house surgery. From start to finish they all could not have been any more helpful and thoughtful. I had no right to be seen because I had not booked anything but the receptionist asked one if the nurses to go out to the car to check my leg. She then helped me inside and dressed it for me. At 89 I worry abouts cuts and blood but they were so lovely.
Visited October 2024
Wrafton House Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Mr Leslie Maynard - Posted on 29 October 2024
Booking system very good, didn't have to wait too long to get an appointment, always find them very accommodating and helpful. Practice Nurse made me feel like an individual and not a number.
Visited October 2024
Wrafton House Surgery has not yet replied.
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Review titled Great service, great staff
Rated 5 stars out of 5
by TREVOR PEARMAN - Posted on 29 October 2024
On e again, I had to pay a visit, the service was absolutely spot on, and both injections were quick and painless. Staff are always friendly and polite, have been a great help, with plenty of support for my health conditions. Always good with timings, and never had an excessive wait past my appointment times.
Visited October 2024
Wrafton House Surgery has not yet replied.
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Review titled great nurse
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
She was very helpful with my son’s asthma review, she even managed to give me a flu jab. Also she gave me advice on my partner’s flu jab
Visited October 2024
Wrafton House Surgery has not yet replied.
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Review titled Great practice nurse
Rated 5 stars out of 5
by Tess Hague - Posted on 21 September 2024
My telephone appointment with one of the Practice Nurses was a pleasure to have a as it felt like having a conversation with someone who enjoyed their job and was easy to talk to. She made all the checks she needed and was really helpful in explaining the process and why the checks are needed. She also asked if there was anything I would like to discuss with her. A 5 star rating.
Visited September 2024
Wrafton House Surgery has not yet replied.
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Review titled Great nurses and reception staff
Rated 5 stars out of 5
by Ms Monica Berto - Posted on 06 September 2024
Reception staff are always friendly and helpful getting me an appointment even on the day of the phone call and/or getting the nurse to phone me later, but that same day. The nurse who called me this afternoon explained in simply layman's terms my issue, reassured me that I need not have anything to worry about as my test result showed I was not diabetic despite me thinking I may be. The nurse was lovely, putting me completely at ease, and she was also patient. I have only good things to say about this practice and its staff. Thank you!
Visited September 2024
Review titled Wrafton House Surgery
Replied on 12 September 2024
Dear Ms Berto It was lovely to read your review about Wrafton House. I am pleased everything went to plan for you and that you were put at ease by the nurse. Everyone will enjoy reading your review. Kind regards Sylvia Lane Practice Manager
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Review titled New respiratory injection
Rated 4 stars out of 5
by Pat Adams - Posted on 06 September 2024
The clinic was running around 15 minutes late, but the nurse apologised, explained the procedure which was painless, and any side effects. She was friendly and efficient
Visited September 2024
Review titled Wrafton House Surgery
Replied on 12 September 2024
Dear Mrs Adams Thank you so much for taking the time to write such a positive review about your experience. I will share it with the whole team as they are always appreciative of patients who write lovely reviews. Kind regards Sylvia Lane Practice Manager
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Review titled Great Team here
Rated 5 stars out of 5
by Mary M - Posted on 03 September 2024
My GP was very pleasant, listened and identified my issue, once I explained my symptoms. Offering advice and reassurance in a lovely calm manner-faultless
Visited September 2024
Review titled Wrafton House Surgery
Replied on 04 September 2024
Dear Mary It was very kind of you to take the trouble to write such a positive review about one of our GPs. I will share it with the whole team, as I know everyone enjoys reading them. Kind regards Sylvia Lane Practice Manager