Woolpit Health Centre
Heath Road, Woolpit, Bury St. Edmunds, Suffolk, IP30 9QUContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Woolpit Health Centre.
Reviews
-
Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2024
Have elderly parents with complex medical issues. An Econsult sent is always responded too within 1-2 hours - a Dr has come out to visit on several occasions during the last year or a photo(s) sent through with e-consult resulting in medication being prescribed and collected the same day. As I collect a lot of prescriptions on behalf of family I haven’t had to wait more than 15 mins each time this year. Yes queues were bad in past but management appear to have sorted the back room out. I’ve heard from colleagues of people calling their drs or sending an econsult for a sore throat. Honestly, the NHS is under severe pressure, go to the pharmacy firstly and ask for a pharmacist opinion. If they can’t assist they will send you either to A&E if they think it’s serious or back to drs. The drs triage patients through econsult like A&E so if they think it’s urgent you get responded too quicker I imagine than those with a runny nose. It’s not a perfect system but until a government has the back bone to charge (a deposit) for an appointment either at drs or hospital (if you turn up you get your deposit back. If you fail to attend you loose the deposit - then we just have to make the most of the system we have Eat healthily, don’t drink too much and stop smoking. That would free up thousands of appointments!
Visited July 2024
Woolpit Health Centre has not yet replied.
-
Review titled Terrible service
Rated 1 star out of 5
by Alison Bowyer - Posted on 08 July 2024
You cannot talk to anyone any more its all econsult which is left for days without any answer or reply then you email to remind them and get put in another list for days. Terrible! Service, we are human and would be nice to talk to humans that can help. Things that should take a few days end up being weeks. Help us all when there new estate if full of new patience we wont stand a chance.
Visited July 2024
Woolpit Health Centre has not yet replied.
-
Review titled Bad very bad
Rated 1 star out of 5
by tony - Posted on 03 June 2024
have had enough of woolpit health center let down by doctors . especially the pharmacy .manger 5 time let down 2 of my hart tablets run of 7 days now . try a ring no one answer the phone . not going out of house yet after 2 weeks in hospital from a hart attack . no thanks to woolpit i waited 7 days for acall nobody did had to ring 111 . was tacken in that eve.wold leave thear in 66 years wost dr i have had
Visited June 2024
Woolpit Health Centre has not yet replied.
-
Review titled Extremely helpful pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2024
I had a problem getting my repeat prescription online. It was terribly distressing. I emailed the pharmacy and the person I spoke to was very kind and helpful.She sorted me out in no time Great service
Visited May 2024
Woolpit Health Centre has not yet replied.
-
Review titled bad servers at woolpit doctors
Rated 1 star out of 5
by tony - Posted on 15 April 2024
wait a bad site no help at all been all morning trying to book apoiment got towait all day noy now.for a call this happend 3 weeks ago no call back in so much pain had to ring 111 i had a hart atack in hospital 2 weeks. home . my pills runout soon .trying to ask some one at woolpit no one to talk to. just no servers there at all now. bad doctors
Visited April 2024
Woolpit Health Centre has not yet replied.
-
Review titled Absolutely appalling
Rated 1 star out of 5
by David Jacobs - Posted on 15 April 2024
This practise is to use a well used term,"not fit for purpose". Who ever is responsible for management ought to be sacked. It is literally impossible to get an appointment without going through e consult and then waiting for a doctor to phone you back. What a waste of time and money rather than a 10 minute appointment. They try to refer you to A and E or 111 or 999. Surely the Primary care trust should decide how appointments are made, not down to the surgery to decide how you can see a doctor. No if's or but's. Just look at the reviews over the last 6 months, plus peak to people at this surgery who do not leave reviews but complain bitterly about this place
Visited April 2024
Woolpit Health Centre has not yet replied.
-
Review titled Wonderfully kind nurse
Rated 4 stars out of 5
by Anonymous - Posted on 15 March 2024
I recently came in for a cervical screening. The nurse was unbelievably kind and reassuring, she made me feel so relaxed and like nothing was too much trouble.
Visited March 2024
Woolpit Health Centre has not yet replied.
-
Review titled so bad now
Rated 1 star out of 5
by goat - Posted on 16 March 2024
all my years had doctors never been treaded so bad as at woolpit . . am 65 soon / have mobilty delivered was a fight not good at momennt . can not drive at moment . get my tablets delivered was a big fight..some as to see doctor face to face is a joke. larst time was in sep try to explain my conditon he said i dont have time to talk .still waiting bfor av call back from 5am yesterday till monday at 6.30 its ridculoous .have try moveing house to get a better doctors
Visited March 2024
Woolpit Health Centre has not yet replied.
-
Review titled Poor Practice
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
If I could give it zero I would. When i registered at the practice I had high hopes, it looked and felt like a good practice to be under. How wrong was I? The Pharmacy is diabolical, who runs that? Communications are poor with over an hour wait on the phone, when you do put notes on the prescriptions when doing the repeats they cant be bothered to read it. Which means yet another call, another wait for "The computer says no".. I swear that Little Britain Skit was based on the Health Center. I have read through other reviews going back over a year with others reporting similar experiences, seems all at Woolpit Health Center are not going to improve the service so I will be moving in the new year Very poor from the NHS, which is funded by us...
Visited December 2023
Woolpit Health Centre has not yet replied.
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
Elderly father in poor health with stage 4 kidney disease. GP had no hesitation in coming out to visit at home and followed up with regular calls until he was better. My son had a great service. Went to American college in August and was told with 2 days before that he needed a booster jab. The nurse/GP went out of their way to facilitate that he got the jab in time. I myself think the drs are first class. Yes I agree that waiting on the phone for what seems like hours can be frustrating but I think the e-consult works brilliantly. I have had a nasty accident which requires strong meds for pain relief. I post a request at 7am via an E-consult and generally within the hour I get a response and by lunchtime I have my medication. Yes I also agree that the pharmacy really needs an overhaul - I heard that there is a new manager in place who will hopefully simplify the system. What we must remember is that this is the busiest practice in Suffolk with well over 15,000 patients. The staff are wonderful (except for one receptionist who really needs to get help with her telephone manners). My advice is to use the e-consult method, it works, it’s quick and the drs can access much quicker who they need to see. The service is also much quicker than going to A&E for triage. I understand that pharmacies across the country will soon be able to prescribe certain medications - let’s use them for everyday questions or for the general prescribing less urgent care. This allows the drs to concentrate on the care of those patients that really need to see a dr. To finish off - rather than get stressed and frustrated whilst standing in the queue - I use that time to do my shopping list, place orders or catch up on my messages. Let’s just be kind. We are all trying our best
Visited September 2023
Woolpit Health Centre has not yet replied.