Woodsend Medical Centre
School Place, Corby, Northamptonshire, NN18 0QPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Staff very helpful.
Rated 4 stars out of 5
by Alan Jones - Posted on 10 May 2023
Not had a consultation as yet, but very happy with the help we have received from the staff. Applied to the practice as new patients, and was told about a three week wait, but we have been accepted, and notified within two weeks. Very good. Very difficult to answer some of the following question as have not yet visited the surgery but so far all is good.
Visited May 2023
Review titled Woodsend Medical Centre
Replied on 07 July 2023
1) Hi Alan, We appreciate your kind words and we’re thrilled to hear that your experience with us was a positive one. It’s always humbling to hear how we’re able to help our patients and I will make sure this is shared with the team. Have a great day, and thanks for the review! Claire Allen, Woodsend Medical Centre
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Review titled Terrible decline
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
4 times I have been cut off this morning despite ringing in the "sweet spot" of 8am exactly. I've literally had enough, I'm moving myself and my family from this surgery now - trying to get an appointment when you need one is such a stressful activity, that I won't even try for myself, and just hope I'll get better. I only bother for my children, but now that they don't even answer the phone, I can't even get them seen. This used to be an excellent surgery but since Aspiro took over, its absolutely shocking. Shame on you all
Visited March 2023
Review titled Woodsend Medical Centre
Replied on 16 March 2023
Dear patient, Thank you for your review. We take all reviews into consideration to understand how we can improve the service we provide. We’re sorry you did not feel content with our telephone service. We have been experiencing intermittent problems with our telephone lines, we have reported this to our provider, I am sorry for the frustration this has caused you. We really appreciate you feedback and we’d like to speak with you to discuss the experience you had with us. Your aftercare is very important to us so please don’t hesitate to contact us on 01536 212412 and ask to speak to Lesley or Claire. Best wishes Woodsend Medical Centre
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Review titled Day 7 of spending over 30 mins trying to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
I ended up routed to A&E after trying to get a gp appointment for over 2 weeks. This morning after constant calling from 8am, the message just said we are busy call back later, by8.16am I managed to achieve position 50 in the queue. I have had the same conversation with the poor receptionist every day for 2 weeks now, strikes me a triage nurse would be useful on the phones, especially for those who have chronic or multiple long term health conditions.
Visited February 2023
Review titled Woodsend Medical Centre
Replied on 09 March 2023
Dear patient, We appreciate your honest feedback and we’re sorry to hear that your experience with us wasn’t positive on this occasion. We pride ourselves on providing a good service, so are disappointed that we didn’t deliver on this. We have shared your feedback to make sure we use it to improve our services going forward. If you want to contact us directly regarding your experience, then please don’t hesitate to call the surgery on 01536 212412 and ask to speak to Claire Allen Head of Operations. Best wishes, Woodsend Medical Centre
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2023
I have never had a problem with this surgery, the reception team are lovely when on the phone, I’ve managed to book appointments with ease. The nursing team are fantastic, I took my little boy and he was treated with antibiotics straight away, I wasn’t made to feel like an over worrying parent. I put in a meditation request for an alternative meditation and this was actioned without any hassle. Great surgery.
Visited February 2023
Review titled Woodsend Medical Centre
Replied on 09 March 2023
Dear patient, Thanks for the positive review! We love hearing from our patients – especially when our services make a positive difference to them. I know our team here at Woodsend Medical Centre put a lot of work into making sure our patients have the best care, so I’ll be sure to pass your kind words to them. Thanks again. Woodsend Medical Centre
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Review titled Friendly caring practice
Rated 4 stars out of 5
by Anonymous - Posted on 11 October 2022
My mother was cared for and followed up with caring treatment and advice. I have recently moved into the area and registered, have also found the people working there very kind and helpful.
Visited October 2022
Review titled Woodsend Medical Centre
Replied on 12 October 2022
Thank you for taking the time to review us! We love hearing from our patients – especially when our services make a positive difference to them. I know our team here at Woodsend Medical Centre put a lot of work into making sure our patients have the best care, so I’ll be sure to pass your kind words to the whole team. Thanks again – we appreciate it! Woodsend Medical Centre