Woodcote Medical
32 Foxley Lane, Purley, Surrey, CR8 3EEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good Practice
Rated 5 stars out of 5
by Sam - Posted on 09 September 2024
Had ongoing skin problems for over a year now the doctor helped me to try different medications to help with my skin conditions and I finally found something that really helped really grateful and appreciate all the help I was given by my GP
Visited September 2024
Woodcote Medical has not yet replied.
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Review titled All round great appointment experience
Rated 5 stars out of 5
by Natalie - Posted on 09 September 2024
Using the Anima app have been very positive, I explained the issue and within less than an hour a response was recieved to book an appointment within the next few days with a variety of times. The day of the appointment we were seen on time, if not a few minutes early. GP was friendly and the appointment was quick but that's all that was needed. Overall great experience from booking to being seen
Visited September 2024
Woodcote Medical has not yet replied.
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Review titled 3 lovely ladies
Rated 5 stars out of 5
by Rosalie Fay Whitmore - Posted on 17 September 2024
I'd just like to pass on my thanks to firstly the lovely receptionist maning reception on Thursday, she's always as patient & helpful as she can possibly be. The GP Registrar l saw was incredibly knowledgeable, helpful and thorough, l do hope she stays on with the Practice for a very long time, and the Pharmacist was so kind and generous with her time too and went beyond her remit to help me. Many thanks ladies.
Visited September 2024
Woodcote Medical has not yet replied.
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Review titled Supportive Doctors
Rated 4 stars out of 5
by Gill Joyce - Posted on 12 September 2024
My experience this year with Woodcote medical in Purley has been very good. I only had to go twice to the practice but both occasions have been very positive. First visit was when I found a lump in my breast and I received an appointment straight away and was seen in Croydon hospital a week later too. The second visit was for a sick cert for one week as my mum had passed away and I needed it for work while I was off. The doctor was very supportive and caring which really was so nice
Visited September 2024
Woodcote Medical has not yet replied.
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Review titled Anima - good, but could do better
Rated 4 stars out of 5
by Chris - Posted on 10 September 2024
I've used Anima for bookings a few times now and find it generally helpful in delivering appointments when needed. The question lists are a bit trying at times and could do with a bit more free-form text options to describe the issue. I missed an appointment today because I was at the wrong surgery. I had preferred Purley when booking the appointment through Anima and when the confirmation came back I did not notice that (on the displayed part of the email) it did not specify the location, so I assumed Purley. If I had realised that there was a 'second page' to the email, I might have spotted that it said "Coulsdon"... Unfortunately the receptionist that checked me in (the automated system rejected me - presumably because I was at the wrong place, but this is not always the reason for the online check-in not working) did not spot that I was at the wrong surgery. Later, the other receptionist very helpfully booked another appointment for me. It would be good if the Anima appointment messages could highlight Purley or Coulsdon in the immediately visible part of the email, not out of sight at the bottom of the message.
Visited September 2024
Woodcote Medical has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Steven acheson-gray - Posted on 08 August 2024
Remembered me and took time to talk about things that were clearly bothering me. Friendly and wasn't treated as just a patient. Welcoming for sure.
Visited August 2024
Woodcote Medical has not yet replied.
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Review titled Kind staff
Rated 5 stars out of 5
by Maddie - Posted on 10 July 2024
The doctor I’ve been seeing is kind and understanding. I have been provided with medication to help with my mental health and the doctor will monitor me on it going forward!
Visited July 2024
Review titled Woodcote Medical
Replied on 10 July 2024
Dear Maddie, Thank you for your positive review. We are pleased to hear that you felt you were treated with kindness and understanding. We have passed your comments to the staff who are delighted to receive such positive feedback. Many thanks Kim Burbedge Complaints Administrator
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Review titled Very good practice
Rated 4 stars out of 5
by Stephen Rose - Posted on 19 July 2024
The doctor that saw me I haven’t sent ibefore, but she was very nice very polite and knew her stuff.👍👍👍
Visited July 2024
Woodcote Medical has not yet replied.
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Review titled Wonderful reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
I was delighted to be served by someone who dealt with me with compassion and understanding, she was extremely efficient too It really helps when admin staff understand how stressful being ill can be! Many Thanks
Visited June 2024
Review titled Woodcote Medical
Replied on 07 June 2024
Dear patient, Thank you for posting your positive review. We are pleased to hear that you felt you were met with compassion and understanding. We will pass on your kind comments to our reception team who will be delighted to receive it. Kind regards Kim Burbedge Complaints Administrator
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Review titled Thorough, experienced, great manner.
Rated 5 stars out of 5
by Susan Belsey - Posted on 13 June 2024
I had an appointment today with a Dr at Woodcote medical centre. She was very thorough, gave good advice, was very experienced and explained everything well. Her knowledge of the blood tests and condition was exceptional. She listened well and her manner was very good.
Visited June 2024
Review titled Woodcote Medical
Replied on 10 July 2024
Dear Susan Thank you for posting your positive review. We are pleased to hear that the Dr was very thorough, experienced and explained everything well and you felt listened to. We have passed on your comments to Dr Patel who was very pleased to receive such positive feedback. Regards Kim Burbedge Complaints Administrator