Windrush Surgery
21 West Bar Street, Banbury, Oxfordshire, OX16 9SAContact details and opening times
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anne Wylie - Posted on 13 May 2023
Have been with Windrush since 1971, along with my late husband and three children. Have always been well treated, often beyond the call of duty, too many instances to mention. They are coping as well as possible in the current circumstances.
Visited May 2023
Review titled Windrush Surgery
Replied on 12 June 2023
Dear Anne Thank you for the feedback, we are so pleased to hear that you have had positive experiences at the practice. Thanks for taking the time to tell us, we have passed this on to all the team. Many thanks Windrush Surgery
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Review titled Great experience again
Rated 5 stars out of 5
by Amanda Gilhooly - Posted on 20 April 2023
I booked my appointment online 15mins with the Doctor Made joint decisions Given referral at my appointment Great receptionist as well Thanks
Visited April 2023
Review titled Windrush Surgery
Replied on 12 June 2023
Dear Amanda Thanks for the feedback, we really appreciate the time you took to let us know about your experience. We will pass this on to the team. Kind regards Windrush Surgery
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Review titled Totally uncaring
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
I can't stress enough how poor this practice is. From the first abrasive auto-receptionist call to book impossible to get appointments, to the indifferent triage call you eventually receive after endless tele-queue waits at 8.30 am to speak to anyone. I've no idea who these supposed doctors are on the end of the line but suspect they never venture into the surgery. They are always different and know nothing about their patients. Three times now I've had hospital consultants or nurses telling me to speak to my gp about follow up treatment, and that the dr will call me, but they never do and you can never make an appointment to see one when you try. If ever you end up in the surgery to see a usually very friendly nurse, the waiting room's completely empty, with a back office that looks like a call centre. Yesterday, I filled in the online NHS form to book an appointment, giving many details as instructed, only for a curt message back from the surgery instructing me to call them at 8.30 am or 1.30 pm. I called at 1.30 pm today and the obnoxious auto-respondent told me to ring at 8.30 am! How many sick, especially mentally ill, people must just give up and end up really ill, needing far more treatment as a consequence of this negligent attitude? Disgracefully poor practice!
Visited April 2023
Review titled Windrush Surgery
Replied on 12 June 2023
Dear Anonymous Thanks for the feedback, this is far below the standards we set ourselves. We are working hard to improve access to the surgery and increase capacity to ensure all patients in our care are well looked after. We are sorry this has not happened in your case. We are more than happy to discuss this with you and learn from your experience. Please call 01295 251491 and ask to speak to the practice manager. We have passed on your feedback to the team. Many thanks Windrush Surgery
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Review titled Awful service at reception
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
The first time I was treated rudely, I thought it was a one-off. It's now happened again - the front desk staff have little knowledge, and seem to think their job is to fob you off as quickly as possible. I've not seen a doctor in 2 years as you can't get an appointment. i could I could change but it seems I'm trapped - you can't switch surgeries at the moment.
Visited March 2023
Review titled Windrush Surgery
Replied on 12 June 2023
Dear Patient We are very sorry to hear of your bad experience with the practice. Our aim is to deliver a much higher standard than the one you describe. We take on board the comments and will look into the issue of service delivery by the front deck team. Kind regards Windrush Surgery