Willow Tree Surgery
2 Jollys Lane, Hayes, Middlesex, UB4 9BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Rowena Laforet - Posted on 12 September 2024
The doctor responded immediately and thoroughly when I was concerned about something. Also, the receptionists are always helpful and the booking system has worked well for me.
Visited September 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Rowena, Thank you for your feedback. Doctors and staff work hard to meet patients needs and it is lovely to hear we have done well in this for you. I will pass your feedback on. Thank you Sonia Cavill (Operations Manager)
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Review titled Very helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2024
The reception team was very useful when assisting with my query. I was very impressed with how quickly it was resolved. Thank you for all of your help. Highly recommend.
Visited September 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Patient, Thank you for your feedback. I am happy you felt the reception team were very helpful, I will pass your feedback to them. Sonia Cavill (Operations Manager)
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Review titled Excellent receptionist
Rated 5 stars out of 5
by Michelle - Posted on 13 September 2024
I contacted the gp surgery this morning at 10am And spoke a lovely lady who was so kind, friendly and very informative. She made me smile even if I am ill
Visited September 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Michelle, Thank you for your feedback. It is always nice to hear when we have done well. I will pass your feedback on to the receptionist. Best wishes Sonia Cavill (Operations Manager)
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Review titled Gold Standard
Rated 5 stars out of 5
by Lee Winter - Posted on 04 September 2024
On contacting the surgery the Gp was extremely helpful and spent a good amount of time discussing my issue. Arranged for urgent appointment and Hillingdon hospitaland then a follow up the next day to discuss the results. The doctor again was very detailed in her explanation of what was going on and made a couple of urgent calls to the specialist on my behalf who are now in the process of arranging appropriate treatment. I honestly felt very assured that I was getting really good service. The doctor is clearly someone who cares about patients and their welfare. It is really refreshing to know that fantastic front facing customer service is doing well. Our NHS is the pride of the nation and I for one would like to say a very big thank you to not only my local GPs but the NHS as a whole. I owe you my life.
Visited September 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Lee, Thank you for your feedback. I am happy you felt the service provided was helpful, and you felt reassured. I will pass your feedback to both the doctors and staff. Many thanks, Sonia Cavill (Operations Manager)
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Review titled Good service
Rated 4 stars out of 5
by Kirsty Brigdale - Posted on 05 September 2024
Had a good appointment. Dr was very thorough and took my comments seriously. Good experience. Dr was also friendly. Reception staff polite and nice.
Visited September 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Kirsty, Thank you for your lovely feedback. I am happy you had a good experience and will pass your feedback onto Doctors and staff. Regards Sonia Cavill (Operations Manager)
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Review titled Great practice, very professional
Rated 5 stars out of 5
by Alexandra - Posted on 03 September 2024
Very professional,always serious and prompt. Highly recommended. Doctor listened and then explained certain things about medication which was reassuring.
Visited July 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Alexandra, Thank you for your feedback. I am happy you felt reassured and listened to. I will pass your feedback to the doctor. Many thanks, Sonia Cavill (Operations Manager)
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
The pharmacist gave me really good advice in terms of what deficiency I had and will be hopefully on the way to take it and accurately explained how I should take it.
Visited April 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Patient, Thank you for your feedback. It is nice to hear you had a good experience with the pharmacist. I will make sure this is fed back to the pharmacist. Regards Sonia Cavill (Operations Manager)
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Review titled Friendly welcoming staff
Rated 4 stars out of 5
by Nadeem - Posted on 08 April 2024
I recently had a blood test and was worried as it was rather high on the cholesterol.. after speaking with the pharmacist and discussing my option and diet I felt so much better knowing I have other options with a healthy diet and exercise.. this was all thanks to the caring pharmacist and her advice .
Visited April 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Nadeem, Thank you for your feedback. I am happy you found the pharmacist knowledgeable and caring. I will pass this back her. Regards Sonia Cavill (Operations Manager)
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Review titled Great practice
Rated 5 stars out of 5
by Helen - Posted on 22 April 2024
I can't praise all the staff at willow tree surgery enough for all the support and help they have given. The pharmacist was very helpful and changed some of my medication for my diabetes. I was struggling with pain after surgery and the pharmacist changed the dose to help with my pain. I feel so confident now to talk to a doctor or pharmacist at willow tree.
Visited March 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Helen, Thank you for your feedback. It is nice to know you feel happy and confident with the surgery. I will make sure this is passed on to all members of staff. Regards Sonia Cavill (Operations Manager)
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Review titled Worst practice ive been with
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
Me and my partner whe treated unprofessionally went in on a cancer sceare and was told we would resive a letter to go to a breast clinic to then find out 2 weeks later that they forgot to put the request in and the did it today now we are waiting a another 2-4weeks for an appointment
Visited January 2024
Review titled Willow Tree Surgery
Replied on 16 September 2024
Dear Patient, Thank you for your feedback. Please call to enable me to look into this as you have not left your name. Regards Sonia Cavill (Operations Manager)