Willow Bank Surgery
Meir Primary Care Centre, Weston Road, Meir, Stoke-on-Trent, Staffordshire, ST3 6ABContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good surgery. Wouldn’t want to go anywhere else
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2024
Staff were helpful on the phone when booking appt. Dr was v thorough in his consultation. Put me at ease. Acted quickly to get me into physio.
Visited August 2024
Willow Bank Surgery has not yet replied.
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Review titled Doctor really listened
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
Went to see doctor about weight loss surgery. She referred me to the bariatric team and also suggested Weight loss tablets.
Visited August 2024
Willow Bank Surgery has not yet replied.
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Review titled Excellent Dr
Rated 4 stars out of 5
by Lynn Phoenix - Posted on 23 August 2024
I saw Dr on Thursday morning 22nd Aug. I made an appt and waited nearly 3 weeks to see him. My appt was punctual. It was worth the wait. His manner is excellent and his experience is great. He is patient, thorough and listens to your problem. Excellent Dr in my opinion and great for the practice.
Visited August 2024
Willow Bank Surgery has not yet replied.
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Review titled Good receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
Excellent appointment the doctor listened and responded to my needs arranging further test’s. Came out feeling very pleased.
Visited August 2024
Willow Bank Surgery has not yet replied.
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Review titled New patient to the practice
Rated 5 stars out of 5
by Lisa Hawley - Posted on 23 August 2024
Amazing practice from the moment I entered the surgery, reception staff fantastic very helpful the doctor and nurse I’ve have seen were amazing so thorough and caring and have helped me tremendously . Excellent practice
Visited August 2024
Willow Bank Surgery has not yet replied.
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Review titled Good practice
Rated 4 stars out of 5
by Mrs Beverley Turner - Posted on 23 August 2024
I attended Greendock street to see the nurse. She was really nice, thorough and very helpful and made me appointment for when I finished antibiotics, I then tried to make an appointment for getting bloods done, i did get an appointment but the earliest was 2nd September what a nightmare. But at least I got an appointment. I feel for these people who need bloods done on a regular basis
Visited August 2024
Willow Bank Surgery has not yet replied.
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Review titled Failed to action tasks; inefficient & wasted appts
Rated 3 stars out of 5
by Anonymous - Posted on 10 August 2024
In short, the practice failed to action a prescription from a hospital ENT consultant for over two months claiming that it was an IT issue - had I not have chased this for my son we would still be waiting. The practice then insisted that we book a valuable face to face appointment with a GP to review my sons needs (I had informed them that his circumstances haven’t changed). We therefore had to take the appointment to move this forward, and were offered a timed face to face appointment for the following morning. We attended the appointment and were left waiting in the surgery for 1 hr 20min beyond our appointment time with little information given as to how far “the practice was running behind”. We finally got to see the doctor who reviewed the consultants request and was happy to issue the prescription without the need to carry out observations or tests on my son, so I asked why the need for a face to face appointment? The GP response was that this could have been reviewed over the phone but in short there was no reason why this prescription wasn’t just issued at the point that I was chased by me. Just a waste of everyone’s time and resources!!
Visited August 2024
Willow Bank Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Nicolette donkin - Posted on 15 August 2024
Always pleasant and polite and help me in any way they can and get the relevant treatment needed ,also nurse is lovely I see for my b12 injection she always has time to listen to me when I'm down and helps me if she can do so
Visited August 2024
Willow Bank Surgery has not yet replied.
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Review titled Timing of appointment
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2024
Had an appointment for 4:10 signed in 10 minutes early was failed to be told the doctor was running 1 hour 30 minutes late as it said the doctor was on time when booking in was sat waiting until approximately 5 o’clock just to be told my 5 week old son should have antibiotics for his eye infection
Visited July 2024
Willow Bank Surgery has not yet replied.
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Review titled Great practice
Rated 4 stars out of 5
by Mrs I Nowak - Posted on 10 July 2024
Absolutely lovely doctor, nice and helpful, Performed the procedure very quickly and professionally
Visited July 2024
Willow Bank Surgery has not yet replied.