Whitstable Health Centre
Harbour Street, Whitstable, Kent, CT5 1BZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A great experience
Rated 5 stars out of 5
by Katrina - Posted on 08 September 2024
The patient coordinater at the front door was so mindful and considerate, they was very discreet with my reason for being there which I really appreciated as it was a private matter I found them to be very helpful when getting booked in and was very clear on where I needed to go and how to get there without them I wouldn’t have had a clue on what to do or where to go they played a key role upon my arrival and departure. The nurses and the doctor that I saw for my treatment were the best they evidently took their roles very seriously , I actually cried out of relief that for the first time in a long time someone actually listened and took precautionary measures to ensure that I received the correct treatment and made efforts to make me feel so comfortable the levels of professionalism was truely flawless.
Visited September 2024
Review titled Whitstable Health Centre
Replied on 09 September 2024
Dear Katrina We're pleased to hear that you feel you had a great experience when attending the practice recently. Thank you very much for taking the time to provide feedback, which will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Excellent
Rated 5 stars out of 5
by Jodie - Posted on 09 August 2024
I just want to say just how impressed I am with the practice. We were seen too straight away by triage. Then we did have a little wait (1.5hrs) but to I didn't think this was long. I just saw ppl being seen to by professional and friendly staff. And when my wife got seen to by the nurse (wonderful lady) and she took the time to look and take in info. Not rushing it. So I would recommend going here if you need to be seen. Really impressed thank-you 😊
Visited August 2024
Review titled Whitstable Health Centre
Replied on 12 August 2024
Dear Jodie Thank you very much for your comments, which will be passed on to the practice team. It's great to hear that you were impressed by the service and we thank you again for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled 08 2024
Rated 2 stars out of 5
by Madeleine Hillier - Posted on 02 September 2024
I would like to say that after I wrote a complaint on Friday 30th August 2024 I was treated very well by the practice. A lot of what I wrote in the complaint is still valid. However I went in person to the practice probably in anger about how I was treated. The receptionist was extremely helpful. Got in touch with Dr who saw me in person. This would not have happened if I didn’t have someone to take me to the doctors. I cannot walk and cannot drive with this injury this is not an available to everyone. I could not get through via telephone and it was only because someone offered to help me I was able to get to the surgery. However I am extremely grateful for what Dr did for me and the receptionist on duty. Thank you
Visited August 2024
Review titled Whitstable Health Centre
Replied on 02 September 2024
Dear Madeleine I was really sorry to hear of your injury and that you don't feel happy with the service you've received from the practice but glad that our reception team and GP were able to help. The complaint you submitted on Friday was received by me this morning (Monday) and I have sent you a response. We are aware of a fault on the telephone system and our provider is working urgently to rectify this. Please contact me if you wish to discuss this further. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Sheila - Posted on 10 August 2024
I have been to several surgery in the country and this by far is the most efficient and professional. I came in at 2.30 in the pm and immediately got triaged. Staff are very friendly and thorough making you forget about your pain and condition. The long wait is acceptable as there were a lot of people but when I finally got seen, the qualified nurse, thoroughly checked me and even consulted a colleague to make sure. She answered all my questions and made me feel so at ease. Kudos to the hard working staff of this facility and I wish you all good health and positivity to continue to help people.
Visited August 2024
Review titled Whitstable Health Centre
Replied on 12 August 2024
Dear Sheila It's great to hear that you feel you've received an excellent service from Whitstable Medical Practice and that you were made to feel at ease. We are grateful to you taking the time to provide feedback, which will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Caring
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2024
Both the triage nurse and GP were caring and listened to our concerns, gave us time, we felt listened to and not rushed. We left in reassured manner. Thank you.
Visited August 2024
Review titled Whitstable Health Centre
Replied on 16 August 2024
Dear Patient Thank you for your feedback, which will be shared with the team. I am pleased to hear that you left feeling reassured and listened to. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Friendly efficient service
Rated 5 stars out of 5
by Anthea Thomas - Posted on 21 August 2024
I attended Estuary View Medical Practice last night 20th August with suspected loose suture on my cornea graft. I was seen by a very pleasant and friendly member of your team called Geoff accompanied by a very friendly colleague who confirmed that this was the case. He emailed Ashford Emergency Eye Car which has resulted in an appointment there today at 2.30 to have the offending suture removed. Thank you very much to all members but especially Geoff
Visited August 2024
Review titled Whitstable Health Centre
Replied on 21 August 2024
Dear Anthea I'm sorry to hear of the difficulties you've experienced with your suture and glad to hear this has now been removed. It's great to hear that you felt you received a friendly and efficient service from us and thank you for taking the time to provide feedback, which will be shared with the team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Wound care excellence
Rated 5 stars out of 5
by Mary Sadtler - Posted on 12 August 2024
The wound care nurse treated my lacerations and injuries after a fall. The treatment was painless and first class. Excellent care. I highly recommend Estuary View for any treatment.
Visited August 2024
Review titled Whitstable Health Centre
Replied on 13 August 2024
Dear Mary I'm so sorry to learn of your fall and hope you are now recovering well. It's great to hear that you feel you received excellent care from our team and your comments will be passed on. Thank you for taking the time to provide feedback. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Brilliant assistance
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2024
Mum was too poorly to visit the walk in service (which is also fantastic). Everyone I spoke to was so helpful & genuinely looking for a solution for us. I can’t thank them enough. Within 2 hours of first asking for advice I had a prescription & Tesco pharmacy are also worth an honourable mention. Feel incredibly fortunate to have Estuary View on my doorstep - thanks to everyone involved. Please know you are truly appreciated…
Visited July 2024
Review titled Whitstable Health Centre
Replied on 15 July 2024
Dear Patient We're sorry to learn that your mum was so poorly and hope that she is now beginning to improve. Thank you for your great feedback, which will be shared with the team. Kind regards. Joanne Jack Patient Safety and Quality Manager
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Review titled Wonderful
Rated 5 stars out of 5
by Catherine Sullivan - Posted on 23 June 2024
The eye nurse was very thorough, informative, friendly, kindly & put me at ease when I visited Estuary View as I had stupidly poked my eye with a bamboo cane whilst gardening. He explained everything very well and I left feeling positive that the problem would clear up within 5 days.
Visited June 2024
Review titled Whitstable Health Centre
Replied on 08 July 2024
Dear Catherine We are sorry to learn of your eye injury and glad that we were able to assist. We hope that you are now fully recovered. Thank you for taking the time to provide feedback, which will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager
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Review titled Amazing experience
Rated 5 stars out of 5
by Janice Keningale - Posted on 03 July 2024
On a day trip to Whitstable 15/6 I tripped and fell and split my eyebrow open. I was advised to attend Estuary View Urgent Treatment Centre. I was totally overwhelmed with the whole experience from the receptionists who took on board that I had to be at the harbour at 5 pm to catch the coach home. The nurse who assessed my injury to the nurse who treated me. I was thoroughly assessed several tests were carried out. The nurse who treated me carried out several more in depth tests and asked lots of questions finally gluing my eyebrow. I later received on my journey home an email from the nurse with lots of information about head injuries , do's and dons't. I was very grateful they put me to the front of the queue, fortunately it was obvious from the amount of blood to the other patients I needed seeing sooner rather than later. Had I not had a coach to catch I would have been happy to wait my turn after being assessed. I feel that you have a great efficient treatment centre with a great team of staff. My thanks to all of them that helped and treated me that day.
Visited June 2024
Review titled Whitstable Health Centre
Replied on 08 July 2024
Dear Janice We're sorry to hear of your fall and that you had need to visit our Urgent Treatment Centre but pleased that you found it to be such a positive experience and that your journey home was not delayed. We hope your wound is now healing well and thank you for taking the time to provide feedback, which will be passed on to the team. Kind regards Joanne Jack Patient Safety and Quality Manager