Whitewater Health
The Surgery, 1 Chapter Terrace, Hartley Wintney, Hook, Hampshire, RG27 8QJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good GPs, awful admin process
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
GPs are great but it can take you hours and hours of calls to get through. If you work then good luck because you'll need it. Online portal a complete shambles from surgery side. been patient for 18 years yet still had to go in person with passport when they change web portal to prove I am me. Took four months from that to get new log in details and the wrong! Admin side is utterly poor for this surgery
Visited December 2022
Review titled Whitewater Health
Replied on 21 March 2023
We are sorry to hear of your frustrations. Our telephone system is very busy and we have very limited resources compared to demand. Our online resources follow centralised processes so delays can occur from things beyond our control - we do apologise for any inconvenience. Whitewater Health
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Review titled Efficient and kind care
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
Having needed several consultations with my GP over the last 2 months, I have been treated with efficiency and understanding. I have found the e mail consultation system has worked well for initial contact, receiving a timely call back within a week or so from the same GP, which has helped with continuity of care and been greatly appreciated. Reception staff have been polite and warm natured when I have needed to speak to them on the phone or called in to the Practice.
Visited November 2022
Review titled Whitewater Health
Replied on 28 November 2022
Thank you very much for your kind comments - these have been forwarded to our team. WWH Management Team
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Review titled How do you get an appointment?
Rated 2 stars out of 5
by susan morris - Posted on 21 November 2022
I phoned the surgery directly at 8am and thought I would be speaking with a receptionist to book an appointment, but had to listen to a recorded message that informed me they were very busy and I had to try later, or to book online. I tried doing this, but failed. I am feeling poorly and just wanted to see a doctor, not to sit at a computer and read instructions on a screen. I have been a patient at this surgery for 40 years and it always was a first class caring place, open to those who required help, but now it's like a closed shop that puts up barriers to its patients.
Visited November 2022
Review titled Whitewater Health
Replied on 21 November 2022
Hello - thank you for your comment. We are sorry for any frustration caused. Our telephone lines are very busy and we are taking high call volumes and have extra staff in place to support this. We ask for your patience at very busy times. We will ensure that a member of our team contacts you to arrange an appointment. WWH management team.
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Review titled Impossible to see a doctor
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2022
I have been trying for weeks to get an appointment at Whitewater surgery. You can’t go online and nobody answers the phone. It is a total shambles. I require ongoing medication and have yet to be able to see a doctor to get a repeat prescription.
Visited November 2022
Review titled Whitewater Health
Replied on 28 November 2022
Thank you for your comments and we are sorry to hear of your frustrations. We offer online e-consultations and repeat medication online as well as appointments for booking - you will need to complete the online registration process which you can do via our website. We have a team of 15 staff answering the phones and after 4pm is the easiest time to get your call answered quickly - we also have an option on our telephone system to reach the repeat prescription team directly. Please do try to contact us again as we have appointments available both on-the-day as well as bookable in advance. Thank you. WWH Management Team