Whitehouse Health Centre
Dorset Way, Whitehouse, Milton Keynes, MK8 1EQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst
Rated 1 star out of 5
by Mila begum - Posted on 29 January 2024
I was trying to make an appointment but they didn’t pick up the call I was on the line 1 hour but I couldn’t make it.
Visited January 2024
Review titled Whitehouse Health Centre
Replied on 30 January 2024
Hi Mila, Thanks for taking the time to share your experience. We are sorry to hear about your wait time on the phone on Monday and completely understand your frustration. We are currently recruiting more reception staff in order to meet the high volume of patient calls and are doing all that we can to resolve this situation in future. Please try our new digital platform PATCHs to prevent phone wait times in future, please find it here: https://patchs.ai/practice/whitehousesurgery
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Review titled Worst surgery
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
I have been with this surgery for over a year and I feel its the worst surgery ever. You cannot get appointments to see a doctor even when u call as warly as 8am to make one- they always give Nurse Appointment. Tried over 2 days to get an appointment as I need to see a doctor but to no avail. And they ask if you want an appointment a month away
Visited June 2023
Whitehouse Health Centre has not yet replied.
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Review titled Efficient friendly thorough
Rated 5 stars out of 5
by Anonymous - Posted on 15 May 2023
Appointment was on time. The nurse was friendly welcoming and efficient The people on reception were also helpful
Visited May 2023
Whitehouse Health Centre has not yet replied.
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Review titled Great medical staff, hopeless admin.
Rated 1 star out of 5
by Mike Caffrey - Posted on 17 July 2023
I've seen 2 GPs since I joined around 2 years ago, both have been great. Reception not so good. I made a complaint in May of 2023 regarding an incident involving reception staff and finally, after 2 months and my having sent emails pursing the issue I got a call from someone that did nothing but offer an empty apology. When questioned about why I have to wait 8 weeks for an appointment he told me that was about average across all surgeries - that's rubbish. I know of no one at any other surgery that can't get an appointment within 2 weeks. He said it was a resource issue, I questioned that and said it was more likely that they'd taken on too many patients over the last 2 years, given the level of housing expansion there it seems quite likely. I asked how many patients they had on their books to which he replied it was confidential. More rubbish. I looked it up online at healthgps - it's publicly accessible information. Same with the number of GPs at the practice, apparently that's confidential too. He told me I had to moderate my tone or he'd end the call - that's the same as telling a kid that if he doesn't behave he won't get to play with his Nintendo. I'm a grown up, I appreciate honesty and being treated with respect. When I don't get that then I give none in return ,as he discovered. I have many and complex mental health issues , I don't need my buttons pressed by someone who can't cope with someone being stressed by his lies and brow-beating attitude. Two years ago I'd have given the surgery 5 stars, now, not even 1. It's a shame because as I say, the medical staff have been great. I'll now be taking the complaint outside of the surgery.
Visited May 2023
Whitehouse Health Centre has not yet replied.
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Review titled Good care
Rated 4 stars out of 5
by Alan Chapman - Posted on 19 May 2023
I was attended to by the nursing team and the level of care given as well as the professionalism demonstrated was much appreciated. Any questions or concerns I had were answered and if required a GP was on hand to provide additional advice and treatment. I felt very well cared for
Visited May 2023
Whitehouse Health Centre has not yet replied.
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Review titled Always professional
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2023
I know it’s tough getting an appointment these days and you have to wait but if you hang in there the surgery will sort something for you. Always polite and helpful. Thanks for the great service.
Visited March 2023
Whitehouse Health Centre has not yet replied.
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Review titled Absolutely disappointed
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2023
I have a serious problem with Whitehouse's surgery, because they don't want to give my daughter (41 months) immunizations. They always tell me to wait for a supposed letter that never arrives. I need to travel on April 1 and I have asked for help. And they always tell me at the reception that these vaccines are not important for my daughter, or that the only ones that matter are the vaccinations of the year and before. why do they say that? It goes against the World Health Organization and the National Health Service. And I have already had the same problem when my daughter turned one year old because notification of her vaccines never came and after complaining many times, they were given 2 months late. Why do the reception staff play at being doctors? Instead of accepting that there is a mistake in the management of this health center, they always make ridiculous excuses. I also spoke to the manager, and I asked him to help me, and his solution is that I go to Masta and pay for the vaccinations my daughter needs. My family already pays high taxes. Why do I have to pay more to get my daughter vaccinated? these vaccines (3y & 4m) are necessary and mandatory. They have also told me another excuse for her to wait until she is 4 years old, and in the meantime my daughter could get sick with something very serious. And on top of that, there are never appointments to see my daughters when they need it. And if I ever get an appointment, they cancel it the same day as they have already done 4 times this year. It is unfair that they do this with the health of children. And I have asked for a referral letter to go to Bupa, because we are also paying for it, and they say they can't. I am really worried about the health of my little ones. I only ask if they can't. make an appointment at this health center, make an appointment at a different one than if I have a GP or nurses. Please, I need help, I need to guarantee the health care of my little ones when they need it. And above all, my daughter who is over 3 years old needs her vaccines.
Visited March 2023
Whitehouse Health Centre has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2023
Great service from reception to nurses and doctors. Impeccable kindness and they go above and beyond for their patients. I had surgical wounds seen to without an appointment because they prioritised my health and wellbeing and speedy test results with kind and swift suggestions of way forward. I felt looked after
Visited March 2023
Whitehouse Health Centre has not yet replied.
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Review titled Always cancelled appointments
Rated 1 star out of 5
by Esther Ferrero - Posted on 22 March 2023
The service of this health center is very bad, horrible. In almost 3 years that I have registered my family is a disaster. The appointments for my daughters' vaccines are never on time, they give me many excuses, and finally I have to insist many times for my daughters to be vaccinated, sometimes very late and other times I'm still waiting. My big problem is with my 3-year-old and 4-month-old daughter who doesn't want to make an appointment for me. They even tell me that it is not an important vaccine, another person said to wait for me at 4 years. And with the flu vaccine, they have already canceled it several times because there is no nurse. They don't offer any solution, I ask if another nurse or doctor can do it, and there never is. And they don't want to make an appointment with me at another health center either. And while my daughter is getting very sick. They are playing with the health of my little ones! and they have never booked appointments at the walking center either, and I know other Whitehouse parents have. Why not my little ones? Why do they give me this discriminatory treatment?
Visited March 2023
Whitehouse Health Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Susan Harrison - Posted on 17 March 2023
I would just like to say that Whitehouse is a wonderful practice. Everyone I’ve dealt with from the receptionists to the doctors have been so helpful and dedicated. I would particularly like to thank all of the nurses who have been treating me. They are always cheerful, pleasant and caring.
Visited March 2023
Whitehouse Health Centre has not yet replied.