Whitehorse Practice
87 Whitehorse Road, Croydon, Surrey, CR0 2JJContact details and opening times
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Reviews
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Review titled If you feel ill, don't go to this surgery
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
In July 2022 I called the surgery in the afternoon, I was number one in the queue – great. I held on for fifty minutes but no one answered. The following day I called again to be told I needed to call at 8:00am to stand any chance of getting to 'see' the doctor. Fast forward to December, I know I had to call at 8:00am to be able to speak to anyone. I spoke to the receptionist, explained that I needed antibiotics. She said that she was referring me to the pharmacy and they would call me within five hours. They didn't call. When I called them over six hours later, they told me they hadn't been asked to call me. They said they could only give me an over-the-counter remedy, which treats only the effect, not the cause. This surgery will kick your ailment down the road, and not deal with you or it if they can possibly help it. What's the point in having a GP surgery when it's so difficult to see a GP, and so difficult to speak to anyone. And reading the previous reviews, the surgery apologises, but there seems to be no improvement as far as I can see. I am a great champion of the NHS, but with this surgery I feel completely let down.
Visited December 2022
Review titled Whitehorse Practice
Replied on 30 December 2022
Dear Patient, Thank you for your feedback. Sorry for your poor experience with the practice, we aim to learn from all feedback and while we are trained to refer to the community pharmacy and if they can't help they should refer you straight back to the GP. Unfortunately as this is anonymous I am unable to look further into this.