Whitehill Surgery
Whitehill Lane, Aylesbury, Buckinghamshire, HP19 8ENContact details and opening times
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Reviews
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Review titled I grow tired of this surgery
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2023
Whilst there really are some incredibly lovely people who want to help they sadly are ruled and outruled by the rudest and frankly, cruelest staff. I'm so sorry to post such a bad review. They dont have enough people to answer the phone. You can be stood in front of them and they will not give you an appointment because you are jumping the queue ahead of people who phone in. You have to phone, they will not deal with you at reception for an appointment. You can be on the phone half an hour, walk to the practise still on the phone and they accuse you of queue jumping. They tell you to call 111, they dont offer appointments even on a next month basis. You cannot get in to see a GP, i dont actually know who mine is. They need a huge shake up. Are t here any Drs actually in the surgery or do they all work from home diagnosing by phone? I would love to rate this surgery, my daughter cant even get ADHD meds bc the surgery do not adopt the shared service. If you go to High Wycombe where Whiteleaf send you for and adult ADHD assessment our stuffed, bc whitehill will not write your prescription. The odd act of kindness by a more humane staff member is not enough to undo the rudeness and lack of care and responsbility. I am so very sorry, I hope this improves I really do, but at the moment, this is the worst service in Aylesbury, and Aylesbury is not a good NHS service. you get seen much, much, much quicker up north.
Visited May 2023
Review titled Whitehill Surgery
Replied on 06 June 2023
Good afternoon. We are sorry to read about your experience. Please, raise your concerns via email: bobicb-bucks.whitehillsurgeryadmin@nhs.net Shared care prescribing is at the doctors discretion. They will not take it on if they feel the specialist need to continue to monitor this. We do understand the frustrations felt by patients accessing their local GP surgery and we are working hard to accommodate the increased level of demand. Aylesbury GPs have a close working relationship and regularly meet to discuss local challenges. Each surgery is experiencing challenging and growing strain with declining GP numbers, a significant rise in demand, a struggle to recruit and retain staff and a huge increase in new registrations from local housing developments. Please let your MP know of the issues you are experiencing. The crisis facing General Practice is bigger than just our local practices, it is a national issue affecting everyone. We have recently taken part in an NHS England programme to improve access to the surgery. Mainly by triaging patients to alternative and more relevant services where it is appropriate. Evidence suggests that up to 30% of GP consultations could be more appropriately seen by someone else (i.e., community pharmacist) or could be completely inappropriate. The reception staff have received training from the NHS programme, local pharmaceutical committee and we now have a mental health practitioner who has joined the team. Going forward we hope you will have positive experience when contacting the surgery.
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Review titled Good luck getting an appointment!!
Rated 2 stars out of 5
by Anonymous - Posted on 11 June 2023
Unable to make appointments at the desk for on the day All appointments gone when you do eventually get through by phone Tried making a prebooked appointment at beginning of May to be told "All appointments for May booked up now, you just have to keep trying. Unable to Make an appointment for 6 weeks ahead as requested by GP. Told by the receptionist to contact the surgery in 6 weeks to be given an appointment as the surgery doesn't make prebooked appointments!! If you don't suffer with stress and anxiety you will do by the time you manage to see a GP
Visited May 2023
Review titled Whitehill Surgery
Replied on 13 June 2023
Good afternoon. Thank you for your review. We are sorry to read about your experience. We have pre-bookable appointments, however they get filled very quickly. We ask patients to book appointments via telephone (excluding those with hearing impairments) because we want the queue to be fair. Please, email us on bobicb-bucks.whitehillsurgeryadmin@nhs.net with more details and we will be happy to investigate further. if you have any suggestions, please email it to us. Hope going forward you will have more positive experience with us. Kind regards, Complaints Team Whitehill Surgery.
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Review titled Unwelcoming
Rated 2 stars out of 5
by Anonymous - Posted on 05 October 2023
Firstly I was disappointed to see a handmade photocopied paper sign on the reception desk that read something along the lines of ' we are very busy and understaffed. If you want to help then please ask for an application form' Passive aggressiveness at its best! How does the practice manager allow staff to display something like this? Its unprofessional and rude. I also witnessed a gentleman who was a wheelchair user with very limited mobility and communication be taken by his assistant to have a flu vaccine in the pharmacy area. The gentleman's assistant asked if there was a private room they could use and the staff member said no. The gentleman then had to experience a total lack of privacy whilst his assistant removed his top clothing for the staff member to deliver the vaccine. The staff member didn't introduce himself or communicate with the patient at all. Honestly my vet communicates with my dog better than this! Totally get it that staff are probably under a lot of pressure and patients can be demanding and rude but its unfair to treat everyone like an inconvenience.
Visited May 2023
Whitehill Surgery has not yet replied.
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Review titled Zero service
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
I managed to get an appointment with a Nurse practioner for my teenage daughter would needed to be seen about a non urgent matter in Aug. Told i had been referred to the Dermatology dept at SMH. Months later i chase the surgery i was told to contact the hospital myself after weeks of chasing and calling got the number for the dept. Told it was listed as a routine check. I complained got a call in November from a GP who said we had to try treatment first before a referral was made. The prescription was for 3 months Callback in Feb 2023. I tried to book an appointment and can never get through. Emailed complaints to the secretary to no avail. Tried to engage PALS and they found out the case was never referred to the hospital. Disappointed is an understatement. I have never felt so useless in my life i cannot help my daughter because the Surgery has zero appointments and does not follow through on complaints. They hide behind the messaging service or email rather than make an effort to speak to service users to resolve the query or complaint. 11 months on my daughter has not been seen by anyone they offered a telephone consultation and the problem has got worse. She has lost all confidence and she is distressed and refuses to go out unless she is going to school. Zero service. Zero
Visited November 2022
Review titled Whitehill Surgery
Replied on 20 July 2023
Good afternoon. I am sorry to hear about your negative experience. With regards referrals, unfortunately GP surgeries has no authority to influence hospital appointment lists and waiting times. With regards available GP appointments, We do understand the frustrations felt by patients accessing their local GP surgery and we are working hard to accommodate the increased level of demand. Evidence suggests that up to 30% of GP consultations could be more appropriately seen by someone else or could be completely inappropriate. This means that potentially up to 1 in 4 GP’s could be working all year-round seeing patients that could be seen by someone else or could be managed differently. I would like to make a note that this is an issue on a national level and more information can be found on our website. Please, email us with more details on bobicb-bucks.whitehillsurgeryadmin@nhs.net and we will be able to investigate your complaint further. Look forward in receiving your email. Kind regards Complaints Team Whitehill Surgery
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
I have been trying to book an appointment since Friday, today is Monday and it seems next to impossible to get anybody on the line. I have not seen the gp since I moved here and it’s very sad that I am unable to access the healthcare that I’ve paid for. The NHS and whitehill surgery need to do better! Staying on the line for over an hour to make an appointment and still not get one isn’t cool. Why can’t we make appointments on line then? Since everyone is so busy to take calls?
Visited September 2022
Whitehill Surgery has not yet replied.