Westseven GP
20 Church Road, Hanwell, London, W7 1DRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Westseven GP.
Reviews
-
Review titled Impossible to speak to a GP
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2024
Appalling service. Wanted a repeat prescription for my anxiety meds that had expired but they refused to give it without seeing a GP even though they had no GP appointments available. They just told me to keep calling every morning until an appointment came available. I was forced to call the mental health crisis team.
Visited September 2024
Review titled Westseven GP
Replied on 20 September 2024
Dear patient Thank you for your feedback. We are sorry that you had a bad experience. You can book appointment 4 weeks in advance with our clinical team. Please contact the surgery and book an appointment with me to discuss this. Kind Regards M Hampal Practice Manager
-
Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
Receptionist was very helpful in sorting out a prescription problem along with the doctor . She was very efficient and clear about what she was going to do and rang back when it was completed. I am very happy with this practice.
Visited September 2024
Westseven GP has not yet replied.
-
Review titled Great Sister / Practice Nurse
Rated 5 stars out of 5
by E Murphy - Posted on 14 August 2024
I had such a great review with the Sister / Practice Nurse at Hanwell Health Centre yesterday, she is so experienced, super efficient and went above and beyond with my review, such a great staff member to have at this centre.
Visited August 2024
Review titled Westseven GP
Replied on 20 September 2024
Dear Miss Murphy Thank you for leaving this positive feedback which motivates our team. We had passed this feedback to our practice nurse. She is indeed very efficient. Kind Regards M Hampal Practice Manager
-
Review titled Very happy with this practice
Rated 5 stars out of 5
by Heather R - Posted on 04 June 2024
I see the practice nurse twice a week to have a dressing for my ulcer changed. She is very capable & I feel relaxed. She has worked wonders with my ulcer. I’m very grateful to her
Visited June 2024
Review titled Westseven GP
Replied on 20 September 2024
Dear Heather Thank you for your feedback and kind words which had been passed to the practice nurse. We are glad you are getting better. Kind Regards M Hampal Practice Manager
-
Review titled Good practice.
Rated 4 stars out of 5
by Maureen Elliston - Posted on 08 June 2024
Instead of having to wait in a queue to tell the receptionist I have an appointment, it’s very helpful that there is an electronic screen in the reception area to book myself in. This is very quick and easy, especially as the receptionist was busy dealing with someone immediately in front of me and it also relieves pressure on the receptionist. This would also ease any congestion in the reception area, especially when some people may not want to use the electronic screen.
Visited June 2024
Review titled Westseven GP
Replied on 20 September 2024
Dear Maureen Thank you for taking time to leaving this feedback which is very useful and good to know that you found the self- check-in machine helpful. This is the whole purpose of implemented the electronic screen so patients don't have to wait in queue just to check in their appointments. Kind Regards M Hampal Practice Manager
-
Review titled Great nurse
Rated 5 stars out of 5
by Jane Churchill - Posted on 18 March 2024
I saw the practice nurse. She was relaxed, informative and very friendly. Made me feel comfortable. Good experience all round
Visited March 2024
Review titled Westseven GP
Replied on 20 September 2024
Dear Jane Thank you for your feedback. It always good to know about patient's positive experience too which motivates the team even more. Kind Regards M Hampal Practice Manager
-
Review titled Terrible menopause care
Rated 1 star out of 5
by May - Posted on 09 March 2024
Have received very poor and contradictory care from this practise in regard to treatment for the menopause. Haven’t been listened to, condescending treatment as well as being almost impossible to see a doctor to discuss on going treaty. Ended up after 2 years having to see and pay for a private clinic just to get the same treatment as my previous NHS doctor provided
Visited March 2024
Review titled Westseven GP
Replied on 14 March 2024
Dear May Thank you for your feedback and I am sorry you had a bad experience with the surgery. As you are new patient to our practice and would like to continue the same treatment as your previous GP. This is the clinical decision. If you need to discuss this further, please contact me on 020 85797337 Kind Regards M Hampal Practice Manager
-
Review titled Very unprofessional and uncaring
Rated 1 star out of 5
by Elle - Posted on 13 March 2024
I used to receive good care ,until it became impossible to make an appointment .You get told to phone at 8 am ,but each time I have ended up waiting an hour on the phone ,reached n 15 in the queue, but unfortunately all the appointments were already at full capacity .I never get to see the same GP .Reception staff ,whom appear to be not properly trained in handling delicate issues
Visited March 2024
Review titled Westseven GP
Replied on 14 March 2024
Dear Elle Thank you for your feedback and I am sorry for the bad experience you had with the surgery. Phones are more busy at 8am for same day emergencies and care navigator try their best to offer an appointment with GP of your choice but not always possible. We do offer range of pre-bookable appointments/phone consultations which you can book 4 weeks in advance if you looking to see the same GP. If you would like to discuss your issue any further please contact the surgery with your name and number and I will call you back. Kind Regards M Hampal Practice Manager
-
Review titled Excellent care and support.
Rated 5 stars out of 5
by Vernadene Smith - Posted on 28 March 2024
Dr P and his assistant were kind,helpful and supported me throughout, giving me information I needed clearly. I was so nervous and they made the experience as painless as possible. I am always impressed by Dr P and his team and recommend them whole-heartedly.
Visited March 2024
Review titled Westseven GP
Replied on 20 September 2024
Dear Vernadene Thank you for your feedback and kind words. It has been passed to Dr P. Kind Regards M Hampal Practice Manager
-
Review titled Nurse
Rated 5 stars out of 5
by Wanda - Posted on 03 February 2024
I was seen on time and the nurse was very welcoming and treated me professionally as well as being very friendly & helpful.
Visited February 2024
Review titled Westseven GP
Replied on 09 February 2024
Dear Wanda Thank you for your kind feedback. It really motivates the staff to keep doing the good work. KR M Hampal Practice Manager