Westgate Surgery
Westgate, Otley, West Yorkshire, LS21 3HDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not helpful
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
This surgery has implemented a crazy system whereby if you don’t call at 8am and get one of their allotted “emergency” appointments, you cannot be seen or spoken to that day and they will not entertain making an appointment for the following day. I called with concerns about my 2 year old wheezing in the night at c9.30am to be told all appointments were gone and I’d have to try again at 8am tomorrow but to be mindful appointments fill up in 20 mins (it had taken me 20mins to get through to them on the phone). As I was concerned about my child’s breathing I rang up a different GP surgery who registered my child and saw her within hours. Westgate could learn from other local practices patient care because their new system does not work.
Visited February 2023
Review titled Westgate Surgery
Replied on 23 February 2023
Thank for taking the time to provide feedback. I am sorry that on this occasion our service has let you down. Whilst we do indeed have a system in place to effectively manage urgent, on-the-day appointments, we also know that vulnerable patients (the young, the elderly, the medically complex) need access to see a GP throughout the day. We always make an exception to squeeze these patients in where at all possible. I am sorry that in this instance, the information you were given about calling back the next day was incorrect. I would be grateful if you could contact me directly on westgate.surgery1@nhs.net so I can look into your experience further.
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 22 November 2022
I have been very disappointed in respect of promised phone calls that don't happen only to chase up and be told they made mistake still don't call when new date arranged. Kept to worry for 3 weeks for results. Not good enough.Bad service and very disappointing
Visited November 2022
Review titled Westgate Surgery
Replied on 23 November 2022
Hi. Thanks for taking the time to share your experience. I’m sorry to hear about promised phone calls and delay in contacting you regarding your results. I’m sorry to hear about your waiting time period regarding these matters. I recognise that this led to you feeling frustrated and kept you worried. I have passed your comments on to practice manager. We want to make sure your voice is heard as we continue to improve and so, if you would like to discuss your experience further, please email us at westgate.otley@nhs.net Kind Regards Westgate Surgery