Westbury on Trym Primary Care Centre
Westbury on Trym PCC, Westbury Hill, Westbury-on-Trym, Bristol, Avon, BS9 3AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Practice Pharmacist is professional and caring
Rated 5 stars out of 5
by Anonymous - Posted on 03 September 2024
My blood pressure medication was no longer working for me a year ago. It's been a very long journey to finally get here, but now I have very good blood pressure readings and am feeling well. The Practice Pharmacist has been incredibly patient, professional and encouraging at every stage.
Visited September 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 03 September 2024
Thank you so much for your review. I will pass this on to our pharmacist. It's great to know that we have helped make a difference to your health and please do continue to seek support from our team. Catherine Farrington Practice Manager
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Review titled Very impressed
Rated 5 stars out of 5
by Karine Prescott - Posted on 26 August 2024
I have only recently joined Westbury-on-Trym Primary Care, but I am very impressed with how the surgery is run and the level of care I received from the Nurse I saw on 15th August (it is a shame that we are not allowed to leave names, because I would have like to particularly thank her): she was very friendly and really good at her job - by far the best nurse I ever came across to perform this particular treatment. In addition, I also would like to comment how good & efficient the Receptionists are.
Visited August 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 27 August 2024
Dear Karine, Thank you for registering with Westbury-on-Trym Primary Care Centre and for your kind words. I am so pleased that you have been impressed with our services and the level of care that you have received. Whilst you can't leave names in a review, on this occasion, I have been able to link your care to the nurse who cared for you and I will be sure to pass on your review. Catherine Farrington Practice Manager
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Review titled Excellent Practice Pharmacist
Rated 5 stars out of 5
by Keren - Posted on 02 August 2024
I have received excellent support from the Community Pharmacist over the past few months. The pharmacist monitored tests and provided comprehensive feedback on the results by telephone. She also advised me about what to do to keep well in future. The Pharmacist is a conscientious and committed member of your staff and I would highly recommend the service to other patients.
Visited July 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 13 August 2024
Thank you for leaving this review, our pharmacists are an integral part of our team and can support patients with their medication reviews and monitoring. Catherine Farrington Practice Manager
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Review titled Pharmacist support
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
Two booked telephone calls in past week with surgery's pharmacist. I found her very responsive and sympathetic. Comprehensive info and guidance on medication options, and no sense of being rushed into decisions. An excellent service.
Visited June 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 25 June 2024
Thank you for your kind words, I have passed this on to our pharmacists. We have two dedicated pharmacists working at the surgery who will support patients with their medication options. Thank you for sharing your experience. Catherine Farrington Practice Manager
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Review titled Positive Feedback
Rated 4 stars out of 5
by Eleanor White - Posted on 28 June 2024
The Practice Pharmacist, has been monitoring my hypertension and finally evolved a successful and appropriate course of medication She is an excellent communicator, always patient and respectful. I have thanked her and expressed my appreciation. She is aware that, for personal reasons, I am in a rather dark place, and her kindness and support has been important to me. She is an outstanding practitioner.
Visited June 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 28 June 2024
Dear Eleanor, The team and I are so pleased that our pharmacist has been able to help you and provide you with the care you require. If you do need further support from our team, please do not hesitate to contact us. We are here for you and we will always support you as best we can. Kind regards, Catherine Farrington Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Joanne Ashcroft - Posted on 13 May 2024
I couldn’t have received better service from Westbury on Trym primary care. I received a telephone call back from a practice nurse and then a face to face appointment all within 2 hours. A week later I had a telephone conversation with a duty Dr within 40 minutes of booking who organised a blood test an hour and 10 minutes later. The results of this blood test came back within 4 hours and an appointment with a physio was booked for 3days later. I cannot ask for better treatment and every single person I have been in contact with at the surgery have been brilliant. Thank you
Visited May 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 17 May 2024
Dear Joanne, Thank you for your thoughtful feedback. We greatly value reviews like yours and it will be shared with the team here at Westbury-on-Trym Primary Care Centre.
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Review titled Great practice
Rated 5 stars out of 5
by Katharine Cronk - Posted on 13 May 2024
Lovely big surgery with great nurses and doctors. The staff are both efficient and compassionate. I recently had a cervical check up and the nurse put me at complete ease and took the sample with no problems and minimal discomfort. The same nurse then also had to take some bloods and carried this out with great proficiency.
Visited May 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 13 May 2024
Dear Katharine, Thank you for sharing your recent visit and experience of using our services. We are very fortunate to have such a lovely big surgery to work from! Thank you for letting us know that you found our clinical team efficient and compassionate. Compassion is something that is of the utmost importance to us and, on behalf of the team, Thank you for taking the time to leave this review and for your continued support. Catherine Farrington Practice Manager
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Review titled I have received good care
Rated 4 stars out of 5
by Vicki Thomas - Posted on 23 May 2024
I recently was helped with monitoring my blood pressure by the Pharmacist Prescriber and she was very helpful supportive friendly and reassuring ..She called me at the arranged time twice and was reassuring about my monitoring. I'm grateful for tge care and attention shown and also that she arranged tge prescription straight away with the Chemist.. Thank you! Since registering about 2 years ago ago I have found almost all staff v helpful and in the phone too abd also nurses doing bloods and changing addressing ..here's to the NHS...xx
Visited May 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 24 May 2024
Dear Vicki, This was a wonderful review to read and, on behalf of Westbury-on-Trym Primary Care Centre, thank you so much for taking the time to write it. Our pharmacists are hugely helpful in aiding us to support patient care and I will pass your feedback on to them. Further, Thank you for your kind words regarding our team. It's the support from patients, like you, that keeps us going and we really appreciate your review.
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Review titled Wonderful friendly service
Rated 5 stars out of 5
by Pippa - Posted on 04 April 2024
I’ve have been receiving post cancer care with the W-o-T surgery and have experienced unbelievably kind, helpful and friendly treatment from a practioner (HF)who has shown attentive care and compassion for many months. I have equally had nursing care for a post-radiotherapy wound and the nursing staff have gone above and beyond to make sure my care and treatment is perfect - I now have fully healed from a troublesome problem that the hospital was unable to deal with. I’d like to thank the trust for helping me over a difficult time. Pippa
Visited April 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 05 April 2024
Dear Pippa, We are so pleased to know that you received the care and support you needed from us. Reviews like this really do mean a lot to us. I will inform those who have been involved in you care of your review and kind words. Please do continue to seek support and care from us. Thank you so much again for taking the time to leave this review. Catherine Farrington Practice Manager.
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Review titled Nursing care was excellent
Rated 4 stars out of 5
by Anonymous - Posted on 10 May 2024
My husband was acutely unwell and the nurse booked to do his blood tests recognised this and escalated to the duty doctor. She then allowed us to stay in her room until we went to the hospital. Her care and compassion was very gratefully received in a challenging situation. Many thanks to her and the practice for their care for him
Visited April 2024
Review titled Westbury on Trym Primary Care Centre
Replied on 13 May 2024
I am really pleased to know that our nurse was able to look after you during what must have been a very difficult time for you and your family. I will ensure your kind words are shared with the team. Catherine Farrington Practice Manager