West Road Surgery
North Road Primary Care Centre, 183-195 North Road, Westcliff-on-Sea, Essex, SS0 7AFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely rubbish avoid!!
Rated 1 star out of 5
by Chloe - Posted on 12 July 2023
Impossible to get an appointment even for a 2 year old!! Receptionists are rude and give you false information. Would not recommend to anyone!
Visited July 2023
West Road Surgery has not yet replied.
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Review titled No promised call from Dr
Rated 1 star out of 5
by Lee - Posted on 30 June 2023
I was supposed to have a call back from a Dr regarding my recent CT scan at 13:30 but nothing. I have been trying to call the practice but as usual no reply after nearly 30 minutes. This call is potentially very important to me but not to staff who do not pick up the phone. I am number 1 in your queue and have been for some 30 minutes, can you please amend your recorded message so it doesn't say that my call is important to you. Lee
Visited June 2023
West Road Surgery has not yet replied.
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Review titled Utterly terrible
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
If you're lucky enough to get an appointment, which is almost impossible, you'll never see the same GP twice, as they're all locums. Receptionists are rude and discuss personal information with each other, loudly enough for patients to overhear. If you have another option, find another surgery!
Visited May 2023
West Road Surgery has not yet replied.
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Review titled Appalling practice
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2023
I had to put a date in to make this review. My dissatisfaction relates to years no just one date. I had been with this practice for a number years. Contacting them was an anxiety educing exercise. The phone is not answered for more than an hour - see other reviews on this. Most of all I have found this practice to be soul destroying, unhelpful and mean spirited. I have been fortunate enough to register with another GP practice and the difference is like night and day.
Visited January 2023
West Road Surgery has not yet replied.
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Review titled No service at all
Rated 1 star out of 5
by Jane Arthur - Posted on 06 February 2023
I have been with this surgery for over 40 years and always thought they provided a great service, but in last 18 months cannot get through on phone for appointment or repeat prescription. I work full time and have spent many hours in queues, or no one answering the phone it is so frustrating, am going to have to take time off work to physically go there, which I know is not their preferred option, but I have no choice I need my prescription, such poor service!!
Visited January 2023
West Road Surgery has not yet replied.
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Review titled How do you get an appointment?
Rated 2 stars out of 5
by Anonymous - Posted on 21 January 2023
Phoning the surgery is virtually impossible any time of the day, unfortunately this adds to my anxiety which I suffer greatly from. This actually puts me off although I do need help, try booking an appointment online is non-existent. When you do get through In the past the receptionists have not been helpful and very short. The advice being given to attend A&E is not helpful when you are advised to seek GPs help first. A very broken system. Not their fault.
Visited January 2023
West Road Surgery has not yet replied.
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Review titled Things could hardly be worse
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2022
Not for the first time in trying to get through to reception to make an appointment, I waited 43 minutes and 30 seconds before finally speaking to a receptionist. The call cut off at 14' 29" each time . At the start of the call, I was told I was in position 6 in the queue. So it took almost three quarters of an hour for 6 calls to be answered before mine. When mentioning this to the receptionist I was informed that there was a fault with the system which they were waiting to have repaired. I have been given this same explanation at least 3 times in the last 2 years. If one is lucky to be connected, it's highly unlikely that an appointment will be available so as a last resort, those people who are able attend the surgery before opening hours in the hope they might get an appointment. My experience of this has sometimes worked though it doesn't guarantee that an appointment will be available. It appears the Practice does not have a Manager, not surprising in the circumstances and the reception staff seem to change frequently which is not surprising given the shoddy telephone system. The medical staff are excellent if you can get an appointment but these change frequently and locums are often used so there is often little continuity in patient care. This surgery was rated very highly before the system fell apart after Covid but this is no excuse for the appalling appointment system.
Visited November 2022
West Road Surgery has not yet replied.
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Review titled Worst gp in the history of uk
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
It is nearly impossible to get any appointments from this gp and every time you go to them they will say call tomorrow morning at 8 which the never answer or they will say call after 2 for afternoon appointments. This is impossible for a full time job person to leave everything in the world to try to get an appointment within hours.
Visited October 2022
West Road Surgery has not yet replied.