West Derby Medical Centre
3 Winterburn Crescent, West Derby, Liverpool, Merseyside, L12 8TQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Threshold too high to access
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2022
Can't get through on the phone, turn up in person to be turned away and told to ring up for an appointment, pointless and unacceptable
Visited September 2022
Review titled West Derby Medical Centre
Replied on 31 October 2022
Dear Patient I apologise for your experience We have a new telephone line available from 9th November and this will allow us to streamline calls that will help us to help patients that need an appointment You can also book via the app Kind Regards Jan Rimmer Head of Buisness and Operations
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Review titled Poor standard of care and compassion
Rated 1 star out of 5
by Racheal Ronayne - Posted on 30 September 2022
Filled out an E-Consult on Tuesday, got a text message Friday saying I couldn’t be helped. Call the practice, bad attitude from reception, doctor refusing to speak to me and thought that a text message was sufficient help. Spoke to business support who were supposed to call me back and didn’t (shock) absolutely devastated I’ve ended up at this practice, will not be going back.
Visited September 2022
Review titled West Derby Medical Centre
Replied on 06 October 2022
Dear Patient Thankyou for your feedback and I apologise for your experience We are not able to deal with all queries through the e-consult option and another service should have been offered if this was the case If you wish to contact the practice , Im sure we will be able to help you with your query Kind Regards Jan Rimmer Head of Business and Operations
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Review titled Diabetes diagnosis
Rated 3 stars out of 5
by Anonymous - Posted on 26 September 2022
Practice nurse very efficient, helpful and easy to talk to. Offered us flu jab while there. Couldn't fault them. Also on way out made a face to face doctors apptment for next day. Very impressed
Visited September 2022
Review titled West Derby Medical Centre
Replied on 06 October 2022
Dear Patient Many thanks for your kind review regarding our practice nurse services I will ensure this feedback is passed through to the team Many Thanks Jan Rimmer Head of Business and Operations
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Review titled Re peat prescription
Rated 1 star out of 5
by Anonymous - Posted on 28 September 2022
Put my husbands repeat prescription in on Friday morning it is now wed pm and I have had to call 111 to get the prescription as is been done did call this morning and the receptionist couldn't understand why it not been done and told me the prescription would be at the pharmacy by 1pm called pharmacy and the prescription still not been done my husband is on a lot of medication which cannot me missed so he had no medication this morning and if I didn't call 111 he would have no medication for this evening and going into tomorrow this is peoples health you are messing with absoultly discussing
Visited September 2022
Review titled West Derby Medical Centre
Replied on 06 October 2022
Dear Patient Thankyou for your review and I apologise for your experience There was a problem nationally within EMIS , our clinical system at the time you had your problems with the prescription , this could have delayed our response to your prescription Your prescription was available at the pharmacy on the day you were informed by a member of our patient services team that it would be available , I think maybe you had directed this request to NHS 111 at this stage Kind Regards Jan Rimmer Head of Business and Operations
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2022
I haven’t seen a doctor in over 2 years ime 75 years of age with copd I’ve tried to make appointments but by time I’ve got through all appointments have gone before covid you could get appointments easily so I can’t see why it hasn’t gone back to being able to see a doctor now as covid has gone better the practise is absolutely diabolical you can’t even access patient access correctly I have now given up all hope of ever seeing a doctor again
Visited September 2022
Review titled West Derby Medical Centre
Replied on 18 October 2022
Dear Patient Thankyou for your review and I am sorry you are having problems accessing our services We have increased the number of appointments available and we now offer extended access appointments on 2 days a week , We are offering face to face appointments and have increased the number of these appointments available You can also book online for appointments if you find this may help you We are installing a new telephone system on 9th November and Im confident you will see an improvement once this is implemented Jan Rimmer Head of Business and Operations