West Cheltenham Medical
Hesters Way Resource Ctr, Cassin Drive, Cheltenham, Gloucestershire, GL51 7SUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
I just want to say a big thank you to all the doctors, nurses, HCA and receptionist for looking after me and always being able to help me when needed.
Visited March 2024
West Cheltenham Medical has not yet replied.
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Review titled Not listened to
Rated 1 star out of 5
by Andrew Nutbourne - Posted on 17 May 2024
I had a lot of problems with supply of a medication that I was not supported with, despite contacting the surgery multiple times. I eventually decided to end the treatment and made an appointment regarding tapering off. I was not listened to at all. I did not get a prescription for lower dosage, suitable to tapering off and subsequently abandoned the medication without support from my GP. I contacted the practice to raise concerns and heard nothing back. I sincerely advise people to avoid this practice, I don't think patients are safe when they are cut out of decision making.
Visited February 2024
West Cheltenham Medical has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 17 February 2024
Called in they said do a triage so got sent the link nobody got back in contact I mean it’s for my 7 month old baby this just isn’t great but also isn’t the first time it’s happened unfortunately so if you need urgent treatment I just sadly wouldn’t bother with this practice
Visited February 2024
West Cheltenham Medical has not yet replied.
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Review titled Very happy with recent consultation
Rated 5 stars out of 5
by Sue Meiring - Posted on 17 October 2023
Saw an absolutely fabulous GP today. Totally focussed, fantastic gentle kind and considerate couldn’t have asked for anything more! A massive big thank you to you all especially under such pressurised circumstances.
Visited October 2023
West Cheltenham Medical has not yet replied.
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Review titled Imcompetent reception staff
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2023
Not the first issue with this practice, several actually. They text me an appointment. I turn up, they text me the wrong day. Really not good enough. If it’s happened to me several times, it must be happening to other patients too. I’m really so annoyed.
Visited July 2023
West Cheltenham Medical has not yet replied.
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Review titled Extremely poor service
Rated 2 stars out of 5
by David Sheppard - Posted on 05 July 2023
My GP has been sending me text messages informing me that he had sent a prescription over electronically to my Chemist but when I arrived at the Chemist to collect my prescription I was told that no prescription had come through for me. So when I rang my surgery to find out what was going on, I was told the prescription couldn't be sent electronically and I would have to collect a paper copy from the Surgery Reception which is extremely annoying because not only does it mess my day up, having to go backwards & forwards but also because this same problem has accured 5/6 times in the last couple of months. The Surgery is worse than useless, they keep telling me, they are looking into the problem ??? but no one ever gives me an explanation of why this problem keeps accuring time after time. This matter has simply got beyond a joke.
Visited July 2023
West Cheltenham Medical has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Mrs Charlotte M Jones - Posted on 06 December 2022
Absolute lack of communication, they cancelled my appointment without informing me, I turn up, take time from work for no reason whatsoever
Visited December 2022
Review titled West Cheltenham Medical
Replied on 29 December 2022
We are sorry you have not been happy with the service from the practice. If you would like to discuss this with the practice manager please contact the surgery Thank you