Werrington Health Centre
13 Skaters Way, Peterborough, Cambridgeshire, PE4 6NBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Saved my life
Rated 5 stars out of 5
by Sheila Walsh - Posted on 28 July 2023
I was seen due to cancer scare. Was dealt with promptly and they were full of concern and fast tracked me. I am now getting excellent treatment at the hospital and making good progress. The doctors nurses and reception have always shown me kindness. They should be given the respect they deserve and we have to deal with all of them with upmost respect for the hard job they are doing.
Visited July 2023
Werrington Health Centre has not yet replied.
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Review titled The system to get an appointment is simply unbearable.
Rated 2 stars out of 5
by Rosa Gutiérrez Sastre - Posted on 27 February 2023
You need to wait for over 30 min to see if you are lucky enough to get an appointment. If not, try again tomorrow, but if you are one of the lucky ones and a nurse or doctor is calling you, they just refuse to let you know when they are calling, so you need to be glue to the telephone for the whole day. If you miss the call, try again tomorrow... If you ask for alternatives the receptionist doesn't seem to care at all (why should she?) and they just hang up the call. Rude completely useless. They have zero tolerance to abusive patients but do we need to have 100 tolerance to this kind of treatment?
Visited February 2023
Review titled Werrington Health Centre
Replied on 28 February 2023
We are very sorry you find the appointment system unbearable and we would like to address the points you have made. We are a very busy Practice and there is always a virtual queue on the telephone system to contact us but we try to 'manage' the queue and we have several staff members on duty to process the calls however sometimes this still involves a wait. Our reception staff will advise you if your call from a clinician will be in the morning or the afternoon but they are not able to give you an exact time as clinicians may have to deal with emergencies and patients who present with multi issues. The clinicians will always call our patients twice. Reception staff are trained to offer alternative pathways for healthcare such as NHS111 or a Pharmacy or an appointment at a local Hub depending on what is appropriate. The media has been full of the NHS in crisis either due to recruitment of doctors and nurses or COVID for example and we are a Practice that has struggled to recruit new clinicians but we continue to try to provide the best service we can so being ready to accept a call from a clinician if you have requested one will help us to help you.