Wentworth Medical Practice.
38 Wentworth Avenue, Finchley, London, Greater London, N3 1YLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Continues to be a terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2024
The practice recently sent out invitations to book annual flu jab appointments for children, but the online system is very limited, offering only 1-2 appointment options at a time. As a working parent, this makes scheduling incredibly difficult, especially when you have to keep refreshing the website over several days in hopes of seeing more availability and a time that can possibly work for you. Then I tried calling the practice multiple times to book an appointment that fits my schedule, but despite the queue system indicating that I was first or second in line, no one answered. I waited for over two hours in the course of 3 attempts without success. The option to press 1 and wait for a callback also doesn’t work. I’ve lost valuable working hours trying to secure an appointment and, frustratingly, still haven’t managed to book one. I wonder how much more work I will lose over a simple booking system that the practice somehow can never manage to offer.
Visited September 2024
Review titled Wentworth Medical Practice.
Replied on 16 September 2024
Dear Anonymous Patient I am very sorry you have felt the need to post such a negative response regarding the service you have received from the practice. I am keen to help you with your query and arrange an immunisation appointment for your child(ren) however have no way of identifying you as you have posted anonymously. I also require your telephone number to follow up the difficulties you state you have encountered with the telephone system. Please contact me at the surgery and leave an urgent message and I will call you back to deal with your difficulties. I look forward to hearing from you. Kind Regards Katrina Collins Practice Manager
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Review titled Nhs worked well for me and solved problem
Rated 3 stars out of 5
by Martin Goldman - Posted on 16 September 2024
Once I had reached and convinced receptionist I needed an urgent appointment, I was seen quickly and appropriate tests arranged. When it was evident I needed treatment, this happened. Followed up appropriately.
Visited September 2024
Review titled Wentworth Medical Practice.
Replied on 16 September 2024
Dear Mr Goldman Thank you for taking the time to post a positive review which will be shared with the practice team. Kind Regards Katrina Collins Practice Manager
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Review titled Dissappointing and confusing
Rated 2 stars out of 5
by Linda Conneely - Posted on 28 May 2024
Called GP office and was advised to go to the pharmacy as they can also give consultation and issue antibiotic (new thing), went to pharmacy, they said, our service are limited when it comes to antibiotic, refer back to the GP office. if I have known, I just stick with the appointment that was given to me on the same day. A link was sent from the pharmacy to the GP for next day appointment, booked it and 10 minutes later text said "sorry problem with your booking" rebooked again and same thing happend. 10 minutes after, a text from surgery saying was trying to call you, if you call today you will have prioprity. Call them back waited for an hour on the phone and now the next booking is in 2 weeks time for a check up, I don't request for a check up, I need to see the doctor and antibiotic. After a heated conversation, they can give me Friday morning for my son. You followed their advise and links and they totally messed up your appointment and not taking responsibility. Used to be good but as they are expanding and with the new technology, you need to be able to know some IT which confusing them as well and patiences. Will go to A&E wait for 8 hours waiting.
Visited May 2024
Review titled Wentworth Medical Practice.
Replied on 29 May 2024
Dear Ms Conneely I am sorry you have experienced difficulty using KLINIK system in place at the practice. Please contact the reception desk where they will be happy to talk you through the patient options. Kind Regards Katrina Collins Practice Manager
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Review titled Very helpful practice
Rated 4 stars out of 5
by Inbar Paz - Posted on 04 May 2024
Usually can get an appointments on same day when urgent. Very good doctors and amazing nurse! However, for non urgent issues it is very difficult to get an appointment
Visited May 2024
Review titled Wentworth Medical Practice.
Replied on 08 May 2024
Dear Inbar Paz Thank you for taking the time to provide feedback to the practice. Your comments will be discussed at the next practice meeting. Kind Regards Katrina Collins Practice Manager
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Review titled Very poor service
Rated 1 star out of 5
by Phil Bond - Posted on 27 June 2024
I had a lung cancer check as part of the NHS initiative to monitor former smokers. Received result from that service saying clear of cancer but an “anomaly” was noted and my GP would be in touch Heard nothing from GP but received 2 appointments for cardiac unit. GP has not had the common decency to advise me what the referral is for and left me to worry and Google all the worst case scenarios. This really shows a complete disregard for patient care. If I had run my business in this manner it would have failed very quickly. In this instance you are dealing with people’s health and peace of mind. You need to do much better
Visited May 2024
Review titled Wentworth Medical Practice.
Replied on 27 June 2024
Dear Mr Bond Thank you for taking the time to post a review. The doctor has attempted to call you today to clarify the above situation. Please contact the surgery. Thank you Katrina Collins Practice Manager
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Review titled Great Physiotherapist
Rated 5 stars out of 5
by Deljoo Mahdmina - Posted on 02 April 2024
I have had a few appointments with the lady physiotherapist who works at Wentworth Medical Practice. She is professional, competent and extremely pleasant. Both myself and my husband have been treated by her and she is absolutely excellent. We are generally very unhappy with Wentworth Medical Practice, but have stayed with this surgery because of her. She is brilliant and we are very thankful. She has given me and my husband esteroid injection to my wrist and base of thumbs as well as my husband's knee.
Visited April 2024
Review titled Wentworth Medical Practice.
Replied on 03 April 2024
Dear Deljoo Thank you for taking the time to post your largely positive review. I will make contact with you to find out what aspect you are unhappy with the practice. Kind Regards Katrina Collins Practice Manager
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Review titled Great experience
Rated 4 stars out of 5
by RDM - Posted on 24 March 2024
I saw an experienced nurse practitioner about a stye on my eyelid. I found her to be a warm and friendly person, good at her job and pleasant to deal with. She also suggested a shingles jab which I decide to have that same morning. I’ve only been twice to this practice but very happy also when I saw a lovely and again highly experienced doctor last time I visited this practice.
Visited March 2024
Review titled Wentworth Medical Practice.
Replied on 03 April 2024
Dear RDM Thank you for taking the time to post a positive review for the practice. This will be shared with the team. Kind Regards Katrina Collins Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Susan - Posted on 04 March 2024
Saw diabetic nurse, such a lovely & competent lady, knows what she’s doing, never rushes you, just great
Visited March 2024
Review titled Wentworth Medical Practice.
Replied on 13 March 2024
Dear Susan Thank you for taking the time to post a positive review on this practice which will be shared with the practice team. Kind Regards Katrina Collins Practice Manager
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Review titled Great Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
The receptionist at the Finchley Wentworth GP is exceptional. Her friendliness, attentiveness, and efficiency made my experience truly positive. It's evident that they really prioritize patient care, creating a welcoming environment from the moment I walked in. She maintained professionalism regardless of dealing with numerous people’s queries in a stressful environment.
Visited March 2024
Review titled Wentworth Medical Practice.
Replied on 13 March 2024
Dear Patient Thank you for taking the time to post a positive review for our practice. This will be shared with the practice team. Kind Regards Katrina Collins Practice Manager
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Review titled A very good practice
Rated 5 stars out of 5
by Sapaul - Posted on 19 March 2024
Nurse practitioner was very couteous and polite as slways. Addressed my problem professionally and she made me feel at ease
Visited March 2024
Review titled Wentworth Medical Practice.
Replied on 20 March 2024
Dear Sapaul Thank you for taking the time to post a positive review for the practice which will be shared with the primary care team. Kind Regards Katrina Collins Practice Manager